Service center mts phone number. Communication with the "live" operator MTS. MTS call center numbers

If the subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists are able to solve almost any problem. The help desk is contacted not only when problems arise, but also for many other questions.

MTS help desk

0890 or 8-800-250-0890

For example, here you can get a full consultation on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, check the remaining minutes. In order not to memorize the phone numbers of MTS technical support, it is better to write them down in your phone book.

On the pages of our website you will also find detailed review, in which important numbers and MTS commands are considered for effectively managing your number right from your phone.

V this review we'll consider:

How to call the MTS help desk from MTS phones;
How to call the MTS help desk from landline phones;
How to call the MTS help desk from other mobile numbers;
How to contact the MTS help desk while in roaming.

Also, the overview will indicate all the numbers by which you can call the MTS service department.

The MTS technical support phone can be seen on the package with the SIM card. It is also indicated on the pages of the communication services agreement. If the documents have not been preserved, then write down in phone book the main number of MTS information desk - 0890... This number works in all Russian regions.

In order to contact the MTS support consultant, you need to get through the voice menu. It is possible that in this menu you can find useful information on your questions. If not, then wait for the system to tell you how to contact the operator.

Calls to the MTS help desk from a mobile are free even when the subscriber is in intranet roaming in Russia. If you have any problems in roaming, feel free to call the help desk at 0890.

How to connect to the MTS help desk from a mobile

MTS support phone number - 0890. You can also use the number 8-800-250-0890... This is an analogue of the short number 0890, calls to it are not charged. But in intranet roaming, it is best to call a short number in order to avoid tariffication of calls.

By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the MTS-Belarus or MTS-Ukraine networks, then you can safely call to get help to 0890 - the call will be free... If you are in international or national roaming, then to get help you need call + 7-495-766-0166.

Calling the MTS help desk from other mobile operators

How to call the MTS operator's help desk from mobile phones of other operators? In this case, you need dial 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers. The same "long" number can be used to call help desk from any city phones.

Wide range of dedicated 24/7 company support numbers cellular communication designed specifically to provide operational assistance to network subscribers. However, many customers are increasingly asking themselves how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call an MTS operator from a mobile phone for free

24 hour service support works specifically for all subscribers using the company's cellular services:

Dial the short number from the phone keypad 08-90 ;

A small remark, or what MTS is silent about: support at 0890 is provided to subscribers from 8 am to 10 pm Moscow time. The rest of the time, a robot answers standard questions from subscribers using this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator's attitude to its customers

Given the constant, very frequent problems I advise subscribers with a call to the MTS support service to use the help of the operator's support in one of the official communities in social networks, fortunately, 90% of users have accounts there: MTS VKontakte group and MTS Community on Odnoklassniki. Judging by the reviews of the subscribers who applied for help, they answer there rather quickly.

How to call an MTS operator for free from any mobile or landline

Round-the-clock support service works for all subscribers using cellular services of any other company or for calls from landline numbers:

8-800-250-82-50 ;
You can listen to the voice menu to the end and wait automatic connection with a consultant;
If you don't want to listen to prompts automated system, then you can press on the keyboard buttons 2 and after 0;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user should press the appropriate keys;
The connection with a free consultant can occur after some waiting time on the line, if all employees are busy.

Life hack # 1: If you do not get through to 0890, and you need help urgently, then if there is a phone next to a SIM card of another operator, call the number 8-800-250-82-50 from a phone connected to another service provider. MTS “thinks” that a subscriber of another operator can call about the transition and quite quickly “connects” with a live support employee. Checked it myself this way repeatedly. Works.
Life hack # 2: We call support by number 8-800-250-08-90 , then we listen to the autoinformer and press not the number "1" (mobile communication), but the numbers "2", "3" or "4" (home Internet, MTS Wallet or Satellite TV). In these directions, the load is usually less. accordingly, you will be connected to the operator faster. And already the "live" support employee, ask to connect with the one who solves questions on mobile communications... In most cases, this method helps to "bypass" the queue.

How to call an MTS operator from a mobile at a federal number

A 24-hour support service works for all subscribers using additional services of the company (online banking, home Internet and television) or for calls from landline numbers:

Dial the number from the phone keypad 8-800-250-08-90 ;
You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
The connection with a free consultant can occur after some waiting time on the line, if all employees are busy.

For legal entities and corporate clients use number

If you try to call an MTS operator, you will soon find that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, here they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to get through to a "live" operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 ... Everyone is also well aware of how difficult it is to get through to a living person: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers to connect to the customer support center. it 08460 and 0605 .

You may have already met a number 08460 when you pressed the help button in mobile application... And you probably had doubts: "Isn't this a paid number?" We are in a hurry to dispel them: call the MTS operator on short number 08460 is completely free.

Number 0605 the operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone free of charge.

Regardless of which of the listed numbers you will call the operator, you will first have to listen to the autoinformer. Good news the fact that the voice menu on all three customer service phones is the same. Therefore, to connect to a "live" operator, you need to follow one algorithm:

Call one of the short numbers.
Listen to the news and offers of the company and wait for the start of the voice menu. You do not have to wait for the autoinformer to sound the entire menu, but immediately press the key 2 , then 0 .
Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 it doesn't matter which one.
After these actions, the autoinformer will inform you that the operator will answer you soon and all conversations are recorded. You just have to wait for the connection.

How to call the MTS hotline from other phones

It is noticed that if you call the operator at the number "8-800 ..." from any other phone, be it Megafon, Beeline or a city number, the connection with a "live" specialist is much faster. But if you try to call this phone from mobile MTS, you will hear that this number is out of service. So this option of communicating with the support is only suitable if you have a SIM card from another operator.

Instruction:

Call the toll-free number 8-800-250-0890 from any phone mobile operator (not MTS) or from a landline phone.
Wait for the start of the voice menu and press the key 1 , then 0 .
Agree or refuse to evaluate the work of the operator by pressing the appropriate key.
Wait for a connection with a specialist. Usually the waiting time on the line is 10-20 minutes.

Note:
You can call the operator by phone 0890, 08460 and 0605 only from an MTS SIM card. For calls from the phones of all other providers, the number 8-800-250-0890 is intended.

MTS operator number for corporate clients

If you are the owner of a corporate MTS number, then to contact the support service, call a single federal number 8-800-250-0990 .

How to contact an MTS operator in roaming?

In national roaming, that is, when traveling in Russia, you can call the customer assistance service using the same phones as in home region — 0890 or 8-800-250-0890 ... How to get through to a live specialist on these phones, see above.

For subscribers abroad (in international roaming) there is a hotline number +7-495-766-0166 ... If you call from an MTS SIM card, then the call is free. Please note that you must dial this number in the international format - through +7 .

How to call an MTS operator from Crimea?

Since Crimea is a constituent entity of the Russian Federation, the same numbers operate on its territory as throughout Russia. It doesn't matter if you bought a SIM card on the territory of the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 ... The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS Ukraine, you need to call +38-050-508-1111 or to a short number 111 ... Calls to both numbers are charged.

The mobile operator MTS takes care of its customers, therefore, if the subscriber has the slightest difficulty or question, qualified operators of the MTS Contact Center will come to his aid. Comprehensive customer support is provided around the clock, and you can call them absolutely free of charge.

The MTS Help Center was created to advise clients on such issues as: choosing the optimal tariff and additional services, settings mobile internet, control of spent funds and the balance of minutes, management of certain services, as well as many others. Also, in the event of a force majeure situation, for example, the loss of a SIM card, the client needs operator support. In this regard, we recommend that you remember the Call Center number, but it is better to write it down on your phone.

However, operator support may be needed in different situations... This review tells you which of the MTS technical assistance numbers you need to know, depending on your case. So:

support service with mobile phone MTS
support service from a stationary device
support service from the mobile phone of a third-party telecom operator
support service if you are calling from roaming.

How to call the Help Center from an MTS mobile phone?

The quick phone number of the MTS help desk is indicated right on the starting envelope with the SIM card. The directory for the subscriber also contains full list all necessary numbers. But documents can be easily lost, so it is worth putting in the memory of your phone the short number for customer support - 0890. This is the main number, it is more convenient to call it directly from your mobile phone.

Attention! This number available in any region of Russia. Including in network roaming. Remember that the number - 0890, is free and in case of any emergency situations during the trip, the MTS customer support service will provide assistance.

Before you are connected to the operator of the helpdesk, you will have to go through the voice menu. However, answers to most of the questions appear already at this stage. MTS answering machine contains many useful information and will also tell you about the new products offered by the company. If none of this is useful to you, then with the help of one key "0", you will be switched to the operator. It happens that all the specialists are busy, then the answering machine will inform you about the waiting time for a personal conversation.

How to call the MTS Call Center from a landline phone or the phone of a foreign mobile operator?

If you can't call directly from your cell phone, there is an analogue quick number- 0890, this is a long number - 8-800-250-08-90. It is possible to call him both from a stationary device and from a cell phone of a foreign operator. This number is also free of charge when calling within Russia. The further menu completely corresponds to the number - 0890, therefore the button for quick connection with the operator is the same - "0".

Note! For corporate clients of MTS there is a special subscriber service number - 8-800-250-08-90 from a stationary phone. Or 0990 from your mobile. The same rules apply to him, he is free on the territory of Russia.

How to call the MTS Help Center while in roaming?

On trips, especially long-distance ones, operator support is often simply necessary. Therefore, the MTS customer service should be easily accessible. As we already wrote above, while in roaming in any region of Russia, you can call the subscriber service by a short number - 0890, or by a long number - 8-800-250-08-90. It's completely free for customers.

Keep in mind if you are traveling in Ukraine, Uzbekistan or Belarus, and the SIM card is registered with the local MTS. In this case, the number - 0890, will also be available and as free as in the "native" network.

It is important to know the number at which support is provided, if it is required abroad, in roaming, nationally or internationally. This number is + 7-495-766-01-66. Do not forget to dial the number correctly when international call you must first dial +7 instead of eight.

Keep in mind that this number is paid in roaming, its price corresponds to the cost of a minute of a call to a landline phone number. But nevertheless, sometimes, a call to the support service will save you from much more substantial expenses.

There is also an alternative to voice communication. You can ask a question to the operator through the MTS website by filling out a special form feedback... Unfortunately, this method is not very fast. It is also possible to send email to the address [email protected] ... In any case, be aware that the MTS help desk is not indifferent to the problems of its subscribers.

Each subscriber sooner or later faces problems with cellular communications. The services provided by the operator are sometimes difficult to use. Therefore, you can turn to customer technical support. To do this, each subscriber must know how to call an MTS operator. In the article, we will tell you about the hotline contacts and dialing methods.

You can contact the call center if you are interested in the following questions:

incorrect operation of the services of mobile telesystems;
change of the tariff plan;
system failures;
connection and disconnection;
information on the remains of packages.

Experts will explain how to solve the issue or fix the problem.

Pros and cons of calling tech support

Contacting technical support has a number of advantages. These include:

consultation on all emerging issues;
prompt identification of the problem;
loyalty to each caller;
multifunctionality of the service;
instant access to the customer base.

Unfortunately, there are also some disadvantages to which you need to pay attention:

the robot answers at a later time;
constant queues;
it is difficult to get through to a "real" consultant;
the menu is robotic.

In general, the support copes with the task, and in 90% of cases solves user questions.

Single short number

There are 2 easy ways for prompt communication with a technical support consultant:

Dial the command 08-90 ( from 8:00 to 22:00 a consultant works on all issues, the service is automated at night).

Call 8-800-25-008-90. A single call center is available 24 hours a day.

An available employee will immediately respond to an incoming call if there is no queue. Wait for a response from the MTS service.

MTS hotline

Users can seek advice from technical support 24 hours a day. To do this, you need to call MTS by dialing the main subscriber service number - 8-800-250-82-50.

As soon as the specialist is free, the connection will automatically occur incoming call... A company representative will listen to the question and suggest solutions to the problem.

To refuse or agree with the assessment, just click the appropriate buttons. The assistants are always tactful and focused on their work, which makes the service better.