Beeline lawyers do not know the text of the terms of the communication services of their own company, or they simply do not understand them! Termination of the contract with Beeline: how to refuse mobile services, home Internet or TV? Sample application for cancellation of the dog

It just so happened that my current mobile operator began to upset me more and more often, I am not satisfied with the quality of his service, so I thought about switching to Beeline with my number.

I went to the Beeline website, found the contract form. I have questions about it. There are several interesting points regarding the processing of customer personal data:
First of all, I decided to read the conditions for the provision of communication services "Beeline", as in the form of the contract there are links to some of the clauses of these conditions.
It is logical to assume that if there are “disagree” clauses in the contract form, then even disagreeing with these clauses, the contract is concluded! If the client does not agree with a certain verification and processing of his personal data, then he has the right to notify the operator about this, therefore, in the contract form, these “agree” / “disagree” clauses are indicated.

I had two questions for Beeline consultants:
1. If you put “I do not agree” in the above paragraphs, will this affect the conclusion of the contract (to allow the conclusion of the contract or not)?
2. If you put “I do not agree” in the above paragraphs, will this affect the provision of any services (which services will be provided and which will not)?
After reading the terms of the provision of communication services "Beeline", I realized that this should not interfere with the conclusion of the contract, but decided to clarify.

I asked these questions to the consultant in the chat on the operator's website. It was 2015-10-21 at 16:12. The consultant Elena answered me. After some clarifications, she replied that the contract in this case is at the discretion of the company. I asked, who exactly will make the decision to connect or not connect? I was not given an answer, the chat was closed. I opened a new chat with a specialist, operator Dunya answered me. She answered me that these points are spelled out in the contract. You either agree with them or you don't. Since you are signing the agreement as a whole, and not on each item. Let's remember this, a little later I will quote the conditions for the provision of communication services.

I thought, thought and wrote a letter to e-mail [email protected] with the same questions, wrote that I am not satisfied with the answer given to me in the chat, since they are different. I also said that I want to go to Beeline with my number, and such counseling does not add to my desire to go to Beeline. By e-mail, they answered me the same thing that it is impossible, when you sign a contract, you agree with all the points of the terms of service. We also remember this answer.

Then I go to the Beeline VKontakte group and write him the same questions. I also ask you to clarify why Beeline checks the client's passport data through the credit bureau? It is written in your conditions. I am informed that the issue has been submitted for review. Ask to wait. Time passes and I get the answer:

Hello! 1. Does the subscriber have the right to disagree with any clause of the agreement (or several)?
2. How can a CPC employee record a client's disagreement with the clauses of the contract?
3. What form of application is used by the Subscriber in case of disagreement with the clause (or clauses) of the agreement?

Answer: If the subscriber does not agree, he may not activate the services and not sign the contract.

How to evaluate such an answer, let everyone decide for himself! This answer, if you can call it that, came to me on 11/06/15 in the VKontakte LAN. After reading this, I clarified in response, we are not talking about services, but about limiting the processing of personal data. Is it possible to conclude a contract with such restrictions and how will they affect the provision of any services? I was told that the processing of personal data takes place only within the company. We do not disclose the personal data of the subscriber to third organizations. In this case, there is no additional agreement to the main contract. In response, I began to refer to the terms of provision of communication services and say that it is directly written there that third-party companies, including credit bureaus, can be involved in the processing of information. Asked staff to read the terms of service carefully.

Recall that I asked a Beeline representative to clarify why the company checks personal data through the credit bureaus. I also said that according to the information from the call center, it is possible to limit the processing of PD. For this, the agreement provides for the clauses of non-consent to certain processing of PD.

I got the answer:

A question was asked to our lawyers. We have provided you with the answer from them. At the moment, unfortunately, there are only two options: either to conclude a contract in the current version, or not to conclude it at all

After reading this, I advised Beeline to force lawyers to re-read the terms of service !!! I quoted points in the questions, there is a text that the subscriber can restrict the transfer of personal data. The question is which services will be affected. After this I was shocked, freaked out a little and decided to literally "chew" the text of the contract form and terms of service to my interlocutor. It was 11/15/15.

Now, as I promised, let's compare each item of the contract form with the terms of communication services.
“To check the information I provide in accordance with sub. 4 p. 3.2. I agree to the conditions, unless otherwise stated, I do not agree "

3.2. The operator has the right:
4) Check at any time directly or with the help of third parties (including credit bureaus) with the consent of the Subscriber any information contained in the Subscriber's credentials, as well as in the documents requested by the Operator. If the Subscriber disagrees with the provision of information by the Operator to third parties and the Subscriber does not provide additional documents, the Services are provided to the Subscriber in accordance with the basic conditions of the selected Tariff plan.

So I asked what services would be provided, they are called basic and what not.

"I agree to the use of funds paid under one agreement in order to pay off debts under another agreement, unless otherwise stated, I do not agree."
This is understandable, I hope. Disagreement will not in any way affect the services or the possibility of concluding a contract. I only have one number.
"To receive advertising information - I agree, unless otherwise stated, I do not agree"
Here, too, everything is very clear, this does not affect the conclusion of the contract.

“For the processing of personal data in accordance with p. 3.3-3.6 of the Terms - I agree, unless otherwise stated, I do not agree "

Conditions for the provision of communication services:

3.2. The operator has the right:
3.3. In accordance with Art. 6. Federal Law No. 152-FZ of July 27, 2006 "On Personal Data", the Operator during the period from the moment of the conclusion of the Agreement and until the deadlines established by regulatory documents, during which the Operator is obliged to store information about the Subscriber and the Services provided, in order to fulfill Of the Agreement and legal requirements processes the Subscriber's data both with the help of its software and hardware, and without their use. The processing of personal data means actions (operations) with personal data, including collection, systematization, accumulation, storage, clarification (update, change), use, distribution (including transfer), depersonalization, blocking and destruction of personal data.

The operator ensures the confidentiality and security of the received personal data.
In the case of providing personal data of contact persons for the purpose of interaction under the Agreement and / or users of the Services, in order to fulfill the requirements of regulatory documents (for Subscribers - legal entities), the Subscriber guarantees the presence of the contact person's consent to receive information and offers from the Operator on the Services provided, on transfer of personal data of the contact person and users of the Services to the Operator. The Subscriber confirms the preliminary notification of the contact person and users of the Services about the transfer of personal data to the operator.

3.4. The Subscriber's personal data may be processed by third parties engaged by the Operator on the basis of relevant agreements to fulfill obligations under the Agreement. An essential condition of contracts concluded by the Operator with third parties is the obligation to ensure the confidentiality of personal data and the security of their processing by third parties. The list of third parties involved by the Operator in the processing of personal data of subscribers is posted by the Operator on the Operator's Website. The operator has the right to determine and change the list of third parties.

3.5. The Subscriber hereby agrees for the entire duration of the Agreement to provide the Operator with information about unfulfilled monetary obligations, information about the Subscriber himself received at the conclusion of the Agreement, as well as his personal data (for Subscribers - individuals), to legal entities carrying out in accordance with the current legislation formation, processing, storage and issuance of information on the performance by the debtor of its contractual obligations, to persons carrying out collection of debts from the Subscriber for the Services on behalf of the Operator, or to persons who have been delegated the right to claim such debts.

3.6. The Subscriber has the right to revoke his consent by means of a written appeal to the Operator.

I wrote all this in the correspondence in the LAN to the representative of Beeline VKontakte.

I also wrote this:

Those. you can file a disagreement with the transfer of information to third parties.

Honestly, I just can't imagine what the Beeline lawyers read there. In essence, the terms of the agreement by default permits the company to transfer personal data to third parties, unless an objection to this transfer of data is filed. I do not dispute this version of the terms, I just ask you to more attentively refer to the terms of your agreement.

It is a pity that lawyers know their terms so noddingly. I understand that consultants should not know this, but I would like more attentive service. It turns out somehow not very well, I want to become your subscriber, but I cannot receive attentive service in resolving issues regarding the processing of my data.

Agree that this is unacceptable and anyone may have a reluctance to go to you ((

Until now, I have not received an answer to my criticism, a month has passed. Today I am not a Beeline subscriber, therefore the review is not rated, but on my own behalf I give Beeline a big, fat two! You can see for yourself what answers the consultants provided and what is written in the terms of communication services. I have not decided whether to go to Beeline with my number.

I would like to know what the representatives of Beeline think on Banki.ru about the disgrace that is happening in the company and the incompetence of employees.

Photo of user Sergik495 on mobile-networks.ru with the comment: “Beeline has become completely insolent. Not only is communication getting worse every year, but it also becomes more expensive than everyone else. Recently I wrote a farewell speech to Beeline and added such a photo. "

In the beginning there was a Word, and this Word was an SMS from Beeline:

Dear subscriber, your tariff was created over 15 years ago. During this time, a lot has changed, and from 5 June it will be closed. We have known each other for a long time, so we have selected the most similar tariff for your habits - Zero doubts VII. All additionally connected services are saved.

Listen to the new conditions or choose a different tariff: 060605 (free). Your Beeline ".

Thus, I, like tens (hundreds) of thousands of subscribers of one of the Big Three operators, received a “black mark”. Three days later, another, more legally significant proposal was received by e-mail:

"… Hello!

Now you are using an archive tariff plan Simply put. As part of the renewal of the old tariffs, it will close on June 5 and change to Zero Doubt VII.

Do not worry: you will stay in touch, and your number, balance and all the necessary services will be saved.

What tariff will i have?

We have selected a special Zero Doubt VII tariff, taking into account your expenses and needs. You don't have to change your communication habits.

Why are you closing the old rates?

To improve the quality of service and make our tariffs really simple and understandable for you. After all, the fewer archive tariffs and various conditions, the easier it is for you and our operators to understand them.

Can I choose a different tariff?

You can switch to any tariff from the catalog on the website for free. Also at your service is the Personal Account "My Beeline" to check the details, services on the room, top up the account for yourself and loved ones, and much more. "

And below there is a big yellow button: "Select a tariff".

After 10 days, another Word in the form of SMS:

Dear customer! On May 26, you received an SMS about tariff change with incorrect information. We apologize for any inconvenience this may cause. Your new tariff plan after the closure of the old one will be - Zero doubts VIII.

Listen to the new conditions or choose a different tariff: 060605 (free) Your Beeline.

Pay attention to the rapid evolution of impudence - in the first SMS one of the archived versions (the seventh) is offered, and after 10 days a much more expensive version is being imposed - the eighth. You see, they were mistaken. Apparently, at first they misjudged the client's solvency, and with an apology they decided to correct themselves - to buy him the same rotten product, but at a higher price. In fact, the telecom operator wants to unilaterally transfer the subscriber from one archived tariff to another, also archived, and, moreover, the most disadvantageous for him.

The following thoughts involuntarily arise:

1. Completely insolent.
2. It seems they have no right to do this without my consent.
3. What to do?

We begin to understand.

Thought number 1: "Completely insolent"

I think everything is clear here - any seller (not even a monopolist) will always try to "milk" as much money as possible from the buyer with minimal costs for himself. His appetites and greed are practically unlimited and have no limit. With a regular change of tariffs, the telecom operator always acts according to the classical scheme: first, a "lure" is made in the price list for a new line of tariffs with zeros in key positions. After a couple of months, the operator notifies the subscriber about the modification of the tariff with the same name. A little later he does the same. And this is repeated many times. The subscriber, if he tries to compare tariffs, will see that the new tariff plan differs from the previous one by only 20-30 kopecks per minute. Little things.

You don't have to go far for examples. Let's take the above-mentioned archival "Zero Doubt" and trace its rapid, like diarrhea, evolution.

How does it feel? From the first to the ninth version, the tariff for local Beeline subscribers increased by 20 kopecks per minute. But for "foreign" operators - TEN TIMES. One would think that such a rise in price happened in ten years. Not at all. We look at screenshots of the official price lists taken on the same day:

The basic tariff plan for the "Zero Doubt" line is the "zero" version.

It is generally impossible to establish the exact date of their actual introduction.

Everything that is presented above, as you understand, is taken from the official site of "Beeline". "As if official" because there are simply no official documents on it! Where are they? We go down to the footer of the site and find a clickable link below the copyright: “ Legal information", Where we read the following:

“… This site is not a mass media (mass media).
All official news and documents are published on the site vimpelcom.lenta.ru ... "

Federal Law of 07.07.2003 N 126-FZ (as amended on 23.06.2016) "On Communication" - open the spoiler

What you should pay attention to:

Form of the Agreement, conditions for the provision of communication services "Beeline",
conditions of public offers accepted under the Agreement,
the procedure for changing the Agreement on the provision of communication services "Beeline",
tariff plan,
rules for the use of telematic services and transmission services

are a single Agreement on the provision of communication services "Beeline".

That is, under the Agreement with the Subscriber, one should understand by no means some template document, namely their inseparable combination.

The conclusion of the Beeline Home Internet contract is made on the basis of the client's application by signing the contract form by the subscriber and the operator or an authorized person.

As a rule, this agreement consists of 6 sections:

General provisions;

1. The subject of the agreement, which indicates the list of services provided (type of Internet access and connection method, account, data on the user's personal account and mailbox for the period of the agreement, additional services). Also, this section notes the operator's obligation to provide technical support for the subscriber line in accordance with the terms of the client's current tariff plan.
2. Conclusion and duration of the contract, conditions for the provision of services, tariffs for services.

   This section indicates that for the period of using the Internet, the client is provided with an account to access the services and an electronic personal account is created - a personal account. Services are provided on a prepaid basis, information on payments is reflected in the personal account. The provision of services is carried out with a positive balance of the personal account, otherwise they are suspended and resumed after the balance is replenished (except in the case of a grace period provided by the operator). If the provision of services is not resumed within the time specified in the tariff plan, the contract is considered terminated by the subscriber and the operator's obligations are terminated, and the account is deleted. This section also prescribes the peculiarities of the operator's storage of the subscriber's personal data, the procedure for invoicing for services rendered, the client's right to refuse services subject to written notification of the operator and payment of bills, the rules for returning an unused advance payment to the user.

3. Operator's rights and obligations;
4. Subscriber's rights and obligations;
5. Other conditions.

   In addition to these sections, the contract may contain significant notes.

   The contract form includes the contract number, subscriber credentials (full name, date and place of birth, passport data and place of residence), login, personal account, selected tariff plan, installation address of subscriber equipment, e-mail, fax, contact phone number, data transfer protocol , type (type) of equipment, duration of the contract and signatures of the parties.

As a rule, in addition to the home Internet contract, an act of handover and acceptance of equipment and provision of services is also concluded. When the terms of the agreement are changed, an additional agreement is concluded.

Users of mobile communications, TV or home Internet services who have entered into an agreement with Beeline come to a decision to terminate the agreement with the company for various reasons. Among the leaders are inconvenient tariff plans, poor connection quality, as well as the cost of services. Customer support operators will try to retain the customer to the last, offering various compromise options. If the decision to terminate the contract is made, then there are many ways to do it in a short time.

Before you break off cooperation with the operator, you need to make sure that the debt to the company is fully paid off. It is convenient to do this by contacting Beeline service office... The user needs to have his passport data with him.

Upon arrival at the specified address, you should contact the managers who will make sure that there are no debts and will help you terminate the contract for the provision of mobile communications, home Internet or TV services. It will take the client no more than ten minutes to fill out the required application, after which the agreement will be terminated.

Before closing the agreement, it is necessary to check if there are any funds left on the account, and, in this case, indicate the details or the telephone number for the transfer in the application. In the absence of this remark, problems may arise with the refund.

How to terminate the contract with Beeline through your personal account?

Sometimes contacting the operator's office takes a lot of time for the client, so it may be more convenient for the service user to terminate the contract with Beeline through, to which any subscriber of the company has access.

For authorization, you must enter a phone number or login. To refuse from Beeline cellular communication services, home Internet or television, after entering your personal account, fill out a special application about your desire to terminate the service agreement. In the absence of debt, the operator will approve the application for termination of cooperation and disconnect all services provided within 24 hours. In addition, in the Beeline Personal Account there is a function of voluntary blocking of the number for a period of 90 days. After activating this option during this period, the subscriber has the opportunity to change his mind.

Service Beeline "Chameleon": description, connection and disconnection of the service

Sample application for termination of the contract for the provision of Beeline services

If the client visited the company's office to terminate the agreement with the operator, then a sample application for termination of the contract is issued by the manager at the service point. If the client carries out this procedure through his personal account, then the form will be posted on the website in electronic form. It prompts the user to clearly indicate the following data:

• Full name, phone number;
• Date of conclusion of the agreement;
• Account number;
• The reason for termination is optional;
• Up-to-date details for transferring funds remaining on the account.

After correctly filling in all the necessary data, the operator will consider the application and cancel the contract as soon as possible. This happens as quickly as possible in service office(up to one day - in case of electronic submission of the application).

Automatic termination of the contract

The user of the company's services should remember what is negotiated when concluding a contract. So, in the absence of activity for six months, Beeline stops service under the contract, terminating it unilaterally. The activity in this case is the absence of outgoing and incoming calls and messages to the subscriber's number, the termination of charging money to the client's account. Debts, regardless of what service they are for, will lead to an appeal to the court, so the client will not be able to avoid paying off the defaults. Therefore, it is recommended not to delay until the automatic termination of the contract and independently terminate the agreement with the operator in a short time, not forgetting to monitor the state of the account.