Sberbank Questions on Mortgage Hotline. Sberbank of Russia's hotline - support telephone numbers. Voice 24-hour menu for information

Have any questions about banking services or just want to leave a positive feedback? The hotline of Sberbank is always ready to help you.

Each of us at the beginning of some kind of activity is always faced with questions, because everything is for us in a novelty. Often we simply by the method of trial and mistakes find a solution to a question interested us and forget about it. But there are such problems, to find a solution of which it becomes very difficult. And if it comes to financial issues, the delay can be fraught with monetary costs. How to be? For all banking service issues in Sberbank, you can contact a single hotline number, where competent employees either explain the incomprehensible moment to you, or will help solve the problem, or prompt where you can contact. Read about all hotline rooms and read their features in this article.

Sberbank hotline phones

1. 900
   The hotline number for calls from mobile on the territory of the home region. It does not work outside of Russia.
2. 8-800-555-55-50
   Phone number for calls from anywhere in Russia.
3. +7-495-500-55-50
   Room for calls on the territory of Moscow and the Moscow region, as well as for calls from anywhere in the world.
4. 9000
   Room to assess the quality of customer service by Sberbank staff.

Calls by numbers 900 and 8-800-555-55-50 Absolutely performed is free. Call Call to the Room +7-495-500-55-50 and SMS messages 9000 Paid according to your tariff.

To identify your personality on the Sberbank database, the hotline employees can ask you for the following information:

• Passport details: series, number, registration;
• Sberbank card number;
• The code word specified when concluding the contract;
• Name the latest card operations.

Remember, Sberbank employees are not entitled to ask you a pin ID card.

It is better to prepare a passport and an agreement on the provision of banking services in advance.

Voice Support Service

As a rule, the Sberbank Support Telephone is always busy. This is associated with a large number of customers who wish to receive advice on this or that matter. To unload a hotline in Sberbank, a voice menu has been developed, in which everyone can get the necessary information on the question of interest.
All voice menu consists of the following sections:

1. "1" - blocking, loss of cards and all related questions;
2. "2" - questions on cards, their balance or payment confirmation. You can find the balance of the card so: enter in the voice menu number "2" and then
   - Enter the card number and click "#" (griddle)
   - Enter the encrypted code word and click "#" (grid). The answering machine will help you figure out how to encrypt your code word.
3. "3" - bank services online and SMS;
4. "4" - questions of services of individuals: Credit and debit cards, Sberbank online system, mobile bank, loans, deposits, translations, and so on;
5. "5" - Questions about the bonus program "Thank you from Sberbank":
6. "6" - issues of service of legal entities: Business services, Sberbank Business online, lending, corporate programs, and so on;
7. "0" - challenge employee of the Sberbank hotline.

If you did not find the section to which your problem belongs, in the voice menu, click "0" and describe your Sberbank hotline consultant. If your problem relates to one of the presented categories, you will receive advice from the answering machine in the voice menu mode. If you are not satisfied with the answer and you wish a more detailed explanation, you can click "0" and the employee will already know what category of questions you appeal.

Remember that number 8-800-555-55-50 serves the questions of all Sberbank customers in Russia, which means that the line will be more loaded there. It is better to contact the number 900, which solves issues within your home region.

Help through personal account

Not many know, but technical support for all banking issues can be obtained through the Sberbank online system by sending a description of the problem in writing in a special form. And we will tell you how to do it.

The average answer to the written appeal to Sberbank is 5 calendar daysBut it can be increased to 15, depending on the complexity of the question.

Log in to Sberbank online by entering a login and password.

Enter the password from the SMS message received on your phone.

Click on the envelope icon next to your name.

In the window that opens, click the Create button.

Select the message type, its subject, the response form: by phone or by e-mail, enter the topic, attachment, if necessary, and the text of the question itself within 2 thousand characters. After filling out all the fields, click the "Submit" button.

In the previous window, your application will be displayed, and the status "Accepted by the Bank" will mean that the issue is adopted for consideration.

Help through the Sberbank website

It is not necessary to go to your personal account to ask the question of interest. This can be done through the form on the Sberbank website.

Go to the Sberbank website and in the Support section, select Feedback.

Enter the purpose of the appeal, make the reason and write the text of the appeal.

Enter your personal data, select the most convenient way to get an answer and click the "Send" button.

Question answer

- How much is the call to the hotline?
- Call to the hot Sberbank line by numbers 900 and 8-800-555-55-50 free.Calls from a burn by number + 7-495-500-55-50 will be paid according to your tariff. If you have a negative amount on your phone account, then with some operators ("MegaFon", "centers", "matrixmobile") cannot call.

-How much is a call to a hot line from abroad?
- Call from abroad by number + 7-495-500-55-50 will be paid according to your tariff and roaming calls. Usually prices range in the area of \u200b\u200b100 rubles per minute. If you connect a special option for roaming, then it will be possible to reduce the cost to the estimated 25 rubles per minute. But it is best to purchase a SIM card in the country of stay and dial the number with the help of the Russian code. But such a case will cause difficulties from Sberbank employees with identification of your personality.

Existing and potential Sberbank customers periodically need advice or assistance from specialists from the bank. To solve such issues, it is enough to call to the free telephone of the hotline of Sberbank. Qualified personnel is working todeparture.

Contact

Contact the bank manager, you can typing the following rooms:

1. 8-800-555-55-50 - Allows you to contact Sberbank Specialist from any phone within a country without payment for the call.
2. 900 Designed for subscribers of mobile operators in the territory of the Russian Federation. When staying subscriber inside the country in its region, calls are free.
3. +7-495-500-55-50 - makes it possible to get information and help, staying abroad. The call will be paid according to the rates of the mobile operator.

The client can also send an SMS to number 9000 to inform the Bank's quality.

Free Sberbank Hotline Phones

Sberbank Contact Center: Opportunities

By calling a hotline, you can get detailed information about all banking products and services. Specialists will tell in detail about the conditions for the provision of various loans, deposit programs, help choose a payment card and prompt how to better make one or another payment. Thanks to this, the client can save time on visiting the Bank's Office. In addition, bank employees will help customers in solving the following issues:

• blocking a payment card in case of its loss;
• blocking access to the Sberbank-online system and "Mobile Banking";
• obtaining information about the operations carried out;
• configure payment card security settings when leaving abroad;
• taking comments and suggestions about the quality of service.

To quickly get the necessary information by calling a free Sberbank phone number, you must select the appropriate partition using the voice menu prompts. To do this, it is enough to press the corresponding digit in tone mode:

• 1 - emergency card lock;
• 2 - a balance sheet of a credit or debit card;
• 3 - questions about the provision of services for individuals;
• 4 - Questions about the provision of services for legal entities:
• 5 - Information about the Loyalty Program "Thank you".

After selecting the required section, for connecting to a specialist you must click 0.

For information in English must be pressed 9 .

Individuals, after selecting the corresponding menu item 3, can go to a narrower topic.

If the client's phone does not support the tone mode, the connection to the operator will automatically occur after the system lists all menu items.

Automated maintenance of cards

One of the services that the contact center provides is the system of automated service payment cards. It allows the card holder at any time and anywhere in the world:

• learn about the rest on the map;
• clarify the details of the movements on a card account;
• block the card;
• refine information for logging into Sberbank-online system:
• get brief information about Sberbank services.

To use the service you need to receive the client code.

Safety

If the client wants to learn any information on his accounts or block the card, it must call the operator identification information. It is indicated by the client in the contract when signing it. It is impossible to report this data to third parties, as this may lead to the loss of funds.

The Bank's customer is important to know the phone for Sberbank's references - this will help get the necessary assistance in an unexpected situation.

Sberbank's contact center is intended to solve current problems, provide advice and explain the conditions and principles of the use of institution services. Sberbank phone is free 24-hour - 8 800 555 55 00.

When using an answering machine after pressing the key 0, there is a connection with the operator

Hotline of Sberbank of Russia (phone for free 8 800 555 55 00) is available to customers everywhere within the boundaries of the country. To handle the mobile, you can use the short number 900. It operates for several, the largest mobile communications companies: MTS, MegaFon, Beeline. Provided within the network roaming or in the home region, you can call free.

If the called person is territorial outside the country, it can at any time take advantage of the telephone number of this format: +7 495 500 55 50.

With an international call, free charges are impossible, so payment is charged according to the rates of a particular company providing cellular services.

The call to the hotline provides several possibilities:

1. Consultation operator-specialist center.
2. Automated system without access to the employee.
3. IVR (voice menu) in automated mode.

Help Sberbank operator at the 24-hour hotline telephone 8800 (free)

To contact the operator, after connecting, you must press the numbers 3 and 0, following the voice prompts. It is also necessary to determine the topic of treatment (for example, regarding the maintenance of the card or repayment of the loan) and select the most appropriate from the proposed. Then follows the connection with a specialist.

An employee will be able to consult in detail about the bank's services or help in choosing a program at a certain direction.

At any time, you can get all the information on loans, deposits, accounts and the relatively conducted operations. Also, a specialist of the center can help solve problems that have arisen and perform such operations:

1. Block a card.
2. Close Access to Sberbank online, Mobile Bank.
3. Provide detailed data on banking operations: payments, remittances, loan payment, etc.
4. Configure the security settings for the card upon departure abroad.
5. Provide a customer code that makes it possible to use an automated system.
6. Fix complaints, wishes, problems when working with bank products.

The main advantage of the hotline - 24-hour customer service

24-hour automated customer service system

For quick receipt of information on banking products in the telephone mode, the client code is required. This is a password that allows you to receive the necessary information without connecting to the operator. This is a five-digit number encrypted for any individuals, incl. For bank employees. Only the client itself has access to it. This code provides an opportunity when you call a hotline to use an automated system and independently get such information:

• Balance card;
• View the operations on the map;
• Get permission to enter your personal account to manage online accounts;
• Block the map. For subsequent unlocking, it will be necessary to contact an employee.

To get the necessary information in an automated mode (without personal communication with a bank employee), you need to follow in this order:

• Call the hotline number.
• Dial 22.
• Enter Parameters: Customer Card Number #.
• Focusing on voice prompts Select the necessary menu items.

Frequently used telephone numbers support services

If more detailed information is required, you can switch to personal communication with the Center Specialist. At the same time, there is no need to voice all your data, it is enough to name the card number and code.

To get the code, you need to call the hotline, select the appropriate parameters in the voice menu and voice the Personal data employee:

• Card number;
• Identifiers on the map (control information);
• Passport details;
• Address.

Focusing on the operator's tips, you will need to score your secret code that will be enshrined by the client. This code needs to be remembered and maintained in secrecy. It can not be disclosed even by bank employees. If he is lost, you need to inform about it and get a new one.

Voice 24-hour menu for information

By calling Russia's Sberbank by phone (free of charge) 8800 555 55 00, everyone can get a complete consultation on the services and products of the institution. To do this, it is enough to follow the tips of the autoinformer and press the corresponding keys.

Customers of Sberbank of Russia are provided with help 24 hours a day at various banking services. The support service consults on deposits and loans, mortgages and various monetary translations, bank cards, including credit, and many other issues. The hotline of the Bank's contact center is available for calls from mobile and stationary phones in any country. In addition, the bank can be contacted online.

Contact details of the hotline of the bank and technical support:

• 8800-555-55-50 - hotline of Sberbank, calls to which are committed is free Within Russia from anywhere in the country.
• 900 - hotline number for MTS subscribers, MegaFon and Beeline, where the tariff will be free Only in roaming inside the network and home region.
• +7 495 500-55-50 - the bank contact center number in Moscow, to which you can call from any country in the world. Call cost - according to the tariffs of the operator.
• In addition, on the official Sberbank website and in the Sberbank Application, the feedback form http://www.sberbank.ru/ru/feedback for advice in writing is available.
• You can also write email consultants [Email Protected] .
• Application Sberbank Business Online allows you to get advice legal entities.
• Contact the nearest branch of the bank or office for consultation.

Most Russians today prefer to use banking products from well-known companies, in particular Sberbank. But if there are problems in obtaining or maintaining a map, accounts, deposits or loan, it is better to call the bank to receive advice. How to do it - read further.

How to phon with a bank specialist?

If you want to talk with a living person, not with an answering machine, and at the same time you do not have the opportunity to personally visit the nearest branch of the company, you can use the services of the Sberbank Contact Center. It works around the clock, on weekdays, weekends and holidays, so you can get advice on an important issue at any time convenient for you.

The only limitation is on weekends and holidays a response can be expected a little longer than usual, due to the output of a smaller number of employees to work. And in the evening, the line can also be loaded, but here it does not depend anything from the staff, just customers decide their questions, most often, in the evening, and specialists may not be enough.