Why does Samsung Kies sees the phone? Samsung Kies sees Samsung Kies 3 phone does not see the phone
Most of the owners of Samsung mobile devices to facilitate the connection of their gadget to a computer and a simpler information exchange process between devices enjoy sAMSUNG application Kies. But it often happens that the computer does not see the phone. Where to seek the cause of the fault and how can this be fixed?
Computer does not see the samsung phone
If your PC does not recognize your device as a connected device, you should not immediately lose heart. The USB ports may have failed - try, as an option, connect to another computer. Update the system driver and scan your operating system for viruses.
If the PC recognizes the plug-in device, then the problems are to search in the settings of the mobile gadget or application.
Samsung kies does not see the phone
So, operating system I recognized your device, but the Kies application stubbornly claims that nothing is connected. First of all, pull the USB cable from the device and close the program. Then join the gadget to the PC (as an option, you can choose another USB port, do not use extension cords) and try to run the KIES application until the connected device icon appears.
Common reason why Samsung Kies. Does not see the phone lies in the settings of your mobile device. Come to the menu item "Connection from PC" and put a mark there on the KIES application. Also in the "Connection" menu item to select the "Debug USB" option. If again it did not help, then restart the device in case of a system failure - in many cases it has become an unexpected solution to this problem.
If the Samsung Kies now does not see the phone, then you need to remove and re-put the drivers mobile device. To do this, press "Start" - "Control Panel" - "Device Manager" - "Mobile device", click right-click on the record, select the "Properties" item and in the window that appears click the "Delete" button. Reload the computer and then install official Drivers From the manufacturer's company for your gadget. Then try to connect again.
If the method above did not give results, and still the phone does not connect to KIES, reinstall the application itself. Maybe errors occurred during installation, was a system failure during the last session or you just old version Applications. Click "Start", then "Installing and Deleting Programs" (This menu item in Windows 7 has the name "Programs and Components"), remove the KIES application. After performing this procedure, you need to clean the registry from possible "traces". For these purposes, it is better to take advantage of programs specializing in registry cleansing (for example, SS Cleaner).
After cleaning the registry, restart the computer and set the program again. The latest, most relevant, version of the application you can download on the official website of the manufacturer. Before starting the installation process, disconnect the firewall and antivirus. Do not forget that the application should be installed from under account with administrator rights.
Also, the reason why Kies does not see the phone can be a file with an incorrect length, contained in the device's memory. The device tries to read all the available files, and on such extensions often occurs the program failure, which ultimately leads to errors in the connection.
Remove the memory card and connect the device to the PC. If it helped, the problem is in a removable medium. Otherwise, exhibit in the device settings "connect as a flash drive", connect it to the PC and copy files. Then you can return them back at any time.
There are many reasons why PC does not see samsung phone. Try all the options listed, and only then call the specialist.
April 19, 2014 | Comments: 3.
When connecting the phone / PDA to a PC via USB cable, the device is not determined, but only charging:
- Install the checkbox "Settings \\ Connect to PC \\ asking". If installed - remove and put anew.
- Try to replace the cable.
- To plug in another USB port (preferably from behind the system unit, since these ports are planted directly on the motherboard).
- Try another PC.
- Try another flash card.
- Disable / delete Task Killer (if installed), or add "PC synchronization" to the exception list.
- Try not to use adapters / extension cords
- Install the Android_USB_DRIVER__WINXP_WIN7_.RAR driver
Drivers will also be installed when installing programs of various manufacturers to synchronize devices with PCs. Important: When installing drivers, it is necessary to turn off the anti-virus software on the PC. - Make a WIPE through the PDA settings (reset to factory settings) or through the recovery (go to ClockworkMod Recovery. and execute Wipe Data / Factory Reset). This will delete all installed applications and restore the default settings.
- Reboot the PDA and / or PC.
- Delete the installed drivers and the corresponding software on PC (for example, MyPhoneExplorer), restart the PC, install the drivers again, restart the PC again.
- Turn off the PDA, get the battery, sim card and memory card for 15-30 minutes.
- Clean the connectors in the USB connection problem problems (post # 19849241) and FAQ for Samsung Galaxy Ace GT-S5830i USB connection problems (post # 20080680).
- Update Windows. Media Player. USB connection problems (post # 20228084)
- For sAMSUNG owners: Update kies and click "Update Drivers" Usb Connection Problems (post # 20192608)
- Reflash.
- Hike to service center.
(!!!) P.S. Do not forget that the problems with connecting the device to the PC via USB may be called:
- features installed on specific device custom firmware;
- third-party software installed on the device and / or PC, conflict between them, etc.;
- the problem can be in the "hardware" (technical malfunction of the memory card, USB port, wires, etc.).
In the presence of the circumstances, universal methodsSpecified anywhere else may not help you.
Correct removal of device drivers from a computer
Device drivers are usually hidden in the devices manager as soon as the device turns off or give a command to hide (despite the fact that they are still installed in the system). Very often, the "same" drivers conflict due to the mismatch of versions, etc.
Methods for cleaning the list of not used devices: (already with many tested and gives good results when nothing helps "see" a workable "device".
0. Disconnect all external USB devices from the computer.
1. Create an environment variable named devmgr_show_nonpresent_devices with value equal to 1.
To do this: 1.1. Right-click on the My Computer icon and select "Properties".
1.2. In the dialog box that opens, go to the Advanced tab (Advanced) and click on the Environment Variables button.
1.3. On the "Variable Environment" dialog box, located at the top of the dialog box, click on the "Create" button (NEW).
1.4. In the "Variable Name" field, type (better copy it from here) devmgr_show_nonpresent_devices, and in the "Variable value" field, enter 1.
1.5. Two times in a row click on the "OK" button.)
The created environment variable will allow the device manager to show all the device driver installed in the system (both hidden and all ever connected to the computer).
2. Call the device manager / Manager:
3. Right-click on the "My Computer" icon, select "Properties" and go to the "MANAGE" tab.
4. Click on the Device Manager button ( Device Manager.), Open the View menu and select "Show Hidden Devices" (Show Hidden Devices).
5. Start the "stripping" system from "Klama":
5.1 section " Disk devices"Every time you connect a new USB flash drive, a new driver is set. Each time you connect the same USB flash drive, but to another USB port, put new Driver. The drivers of all currently disabled replaceable media in this section can be safely removed - they themselves will be reinstalled when connecting flash drives and other USB media. Among these hidden and unused drivers will be the "Your Device" driver (maybe "unsuccessful" and not one). It should be called "Your Device" USB Device, but it is not always defined correctly and therefore the name may be another ... Boldly remove everything that belongs to your device in this section. When you first connect the "Your Device", the new driver from the current will install himself or asks you to install it.
5.2 Section "Other Devices" Here you can delete all hidden (sulfur) devices - these are all your unsuccessful attempts to put something "something." You definitely do not need ...
5.3 Section "Toms of Storage Devices" Here you can delete hidden (sulfur) "volumes of storage devices" - this "letters" of your flash drives are not needed, because Associate anew when connecting a flash drive ..
5.4 Section "Universal Controllers sequential tire USB ": Here you can delete all hidden (sulfur) devices:" Your device "device DEVICE USB Driver, a USB storage device, an unknown device and others.
5.5 Restart the computer.
6. After all these delets, try to re-connect "your device". It must be detected as a new device and Windows will set the driver to it or you install them yourself (on some devices you need to install drivers without connecting via USB, i.e. connect after the driver installation).
6.1 Restart the computer.
Usually this procedure eliminates all problems in conflict drivers "your device".
Tips for users whose samsung kies did not see the phone
First of all, you should make sure that the problem really originated with the Samsung Kies application, and not with the computer itself. If the PC does not see as a connected device, the problem may be in the computer - for example, occur with drivers or USB port. It will also not hurt to scan the entire system for viruses.
If the connected device is identified, but Samsung Kies does not see the phone anyway, you can try to close and open the program, turn off the cable and reinstall it. As an option - to connect to another USB port, better on the rear panel of the PC, and not on the front. The program should not be launched until the operating system itself "sees" the phone.
The next step is to check the connection settings in the Mobile Device menu. The scheme is as follows: "Settings" → "Connection" → "USB" → "Debug USB". Additionally, you can restart the phone. However, this may not help. In this case, the owner of the mobile device is recommended to try to reinstall and drivers on the machine. By pressing the top left line in the program, you must select "Driver Restore" or "Driver Setup". Drivers can be updated and thus: "Control Panel" → "Device Manager" → Phone Select → "Update Drivers".
If this procedure does not help, the user should try to reinstall the program itself. Perhaps the old version was initially installed, or the latter, but incorrectly. You should go to "Installation and Delete Programs" ("Programs and Components" in Windows 7) and delete the previous version of Samsung Kies. Then the registry should be cleaned - for example, using the CC Cleaner program, but this is not mandatory.
After deleting the program, you need to restart the computer and install its latest version by downloading it from the official SAMSUNG KIES website. Before installing, it is recommended to disable antivirus. When installing the program, select the "Startup on behalf of the administrator" in the context menu.
Other cases when Samsung Kies can not see the phone
Sometimes the reason may be that on the memory card or in the integrated memory of the mobile device, a file with too long extension is stored (for example, too sweaty or large). You can try to extract the memory card. If such a file is still in the phone, you can temporarily move them to a separate folder on the PC. It is better not to delete those files whose assignment is unknown, and at the end of work just copy them back.
If the reason was still not found, it is better to try to contact the specialists.
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Each user of the mobile device knows well that controlling the phone is easier from the computer. It often happens that the phone does not connect to the computer. There are a lot of reasons why the phone does not connect to the computer.
At the current age of progress, phone publishers have developed a very convenient and important feature with which, you can use information from a computer to "drop" into a cellular or vice versa.
You can view your SMS messages, contacts available in the unit, to adjust them, explore the call log and watch files on the memory card and exercise many other operations useful for you.
This feature is to connect a mobile phone with a memory card to a personal computer via a USB cable.
The phone does not connect to a computer via USB cable: Possible causes
1. To connect a mobile to the PC, a telephone apparatus is required, a USB cord and, of course, a personal computer. If all this is in stock, then, first of all, it is necessary to check all components for performance and integrity.
Sometimes it happens that the cable is damaged, that is, one of the live wires is broken. In this case, you need to replace the cable, otherwise you do not implement connection.
2. With a negligence attitude to the phone, damage to the connector may occur and there will be no contact with the wire. In this case, you can try to wipe the contacts of the cable with a wool moistened with alcohol. This will ensure the removal of dust and oxide film from the contacts. If these manipulations did not help, and still there is no contact with the cable, you will have to replace the connector.
3. It is also important that the devices have the jacks for USB in working condition. Sometimes the reason why the phone does not connect to the computer, there may be an inoperative state of USB ports system BlockThat is, they are disabled in the Material Software Interface.
You can connect a USB port by entering the BIOS and implement some uncomplicated manipulation users. If all of the listed components are in perfect order, then we are looking for a reason in the other.
4. In many cases, to connect a gadget to a computer, there is no need to install any additional software manually. There are specific utilities that, when a new connected device is detected, allow you to reset the necessary software on the network.
Practically the connection process is as follows: first your computer and mobile phone Disabled. You connect the PC and gadget using a USB cord, including mobile and personal Computer.
The Windows program, after it fully loads, determines the device that is connected via the USB, while determining its model and drivers to work in full.
Then Windows independently downloads this software to your PC and sets it. This is mainly enough for the phone and computer connector.
If your personal computer identified the phone, then you are very quickly determined by the gadget, all your folders that are on his memory card and much more.
5. Very often it is necessary to restart the computer, after automatic installation of mobile drivers for their work in full. Users face a problem that in automatic mode, the installation of the drivers passed not entirely correctly or did not pass at all.
If in automatic mode The Windows program does not see your gadget and cannot determine it and, naturally, it is not possible to download the program from the Internet, you need to install drivers for a mobile phone manually.
In modern models of phones, complete with various devices, suppliers invest a special disk on which there is a software and, which is intended for your model of the gadget.
You just need to start this disk, and install the software for your phone to Windows PC. After that, it is necessary to restart the PC. After the reboot passed, the phone should decide.
If such a disk manufacturers have not included in the kit to the phone, then you yourself have to download it from the Internet. Jump from the official website of the manufacturer's company your phone model.
Telephone developers, on their official sites are laid out for downloading this kind of software. Just need to be found on the official driver website and download them. Only when downloading, pay attention to the software for your gadget model.
It will not be much difficult for you and does not take much time. With proper download and installation of drivers after rebooting PC your mobile must decide.
6. For autonomous full-fledged mobile phone and computer, you need to download an Active Sync synchronizer from the Internet. If you have Windows 7 on your PC, then you need a Windows Mobile Device Center program, and if you use Windows XP, then ActiveSync is suitable, but the versions must be no less than 4.5.
This is exactly the asset by which you can connect your gadget to the computer. We recommend downloading these programs from the official Microsoft website.
When connecting the phone to the PC, select the connection mode in the phone interface and everything is ready for you. Everything is very simple and fast. If you have done correctly, your mobile phone will define your mobile phone.
The phone does not connect to the computer via Wi-Fi
The phone can be connected to a PC using Wi-Fi. If such a connection does not occur, it means that the following steps should be performed.
First adjust the computer. Then set the settings of your mobile. A connection via Wi-Fi gadget and PC provides the ability to exchange information without a wired connection.
To configure the computer, you must go to the control panel and select the "Network" item, and in it subparagraph "Internet".
At this point, click the left mouse button to change the adapter parameters. Then you select the "Add" and "Creating a Computer Network" point, and in the "Computer" window that opens.
Then change the properties of the wireless connection in the tab "Internet version 4" tab. This item is in the same folder. Introduce your PC data as parameters.
In the phone settings, select "Connections", and then Wi-Fi, then the name of the network you gave your computer.
After that, the connection settings will appear, where to enter the same data as on the computer, and simply save them. Press the connection. The connection is established.
Quite often when using the Samsung Kies program, users cannot connect to the program. She simply sees the mobile device. The reasons for the occurrence of this problem can be a lot. Consider what could be the case.
In the Samsung Kies program, there is a special wizard that can correct the connection problem. This method is suitable if the computer sees the phone, but there is no program.
You need to click "Troubleshooting Connection Error" And wait some time until the master completes the work. But as practice shows this method is rarely triggered.
Malfunction USB Connector and Cable
In a computer or laptop there are several uSB connectors. Due to their use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to the computer itself.
To do this, you need to pull the cord from the device and connect again. In the lower right corner, a window must be displayed with a connection status. If not, then reconnect the phone through another connector.
Another problem can be in cable malfunction. If there is a spare, try to connect through it ..
Check for viruses
The situation is not rare when accessing various devices is blocked by malicious programs.
Spend a complete check of your antivirus program.
For reliability, check the computer of one of the special utilities: ,. They can scan the computer without stopping the main antivirus.
Drivers
The connection problem may be caused by old drivers or their absence.
To solve the problem, you need to go to "Device Manager", Find your phone in the list. Next, click on the device with the right mouse button and select "Update Drivers".
If there are no drivers, download it from the official site and install.
Incorrect program version selection
On the manufacturer's website sAMSUNG programs Kies, provided three versions for download. Look carefully on those for Windows. In brackets, this version must be selected for a specific model.
If the choice was made incorrectly, the program must be deleted, download and install the appropriate version.
As a rule, after all the actions done, the problem disappears and the phone is successfully connected to the program.
It's no secret that Samsung Galaxy There is a connector for maps of MicroSd. To increase the amount of memory. However, some users still additionally tolerate images, music and video on a computer or laptop. But what if the computer does not see Samsung Galaxy, via USB?
First, to recognize the smartphone like Galaxy S, the computer needs all the necessary drivers. Usually, when the device is connected to a computer, it immediately finds it, but if required drivers Not installed, this may not happen.
Drivers are special programsHelping to establish interaction between the phone and computer. Most often, they can be downloaded on the manufacturer's website. If the computer does not recognize your Galaxy S7, immediately go to the Samsung website and download the drivers. Here is a link to Galaxy S7 / EDGE. Mac owners will have to establish that your Mac can interact with the phone.
There is an alternative: you can simply download and install the program to the computer, thus facilitating file sharing. With it, the kit goes all the necessary drivers, so after installation you can be calm - the computer recognizes your device, and the file sharing will cease to be a problem.
Those windows userswhich only installed Samsung drivers may encounter the need to uninstall the device before it is detected. You need to perform the following steps:
- Hold the button Windowsand press R.to call the team "Perform".
- Print " devmgmt.. mSC." and press " ENTER“.
- Select " Other devices" or " Portable devices”.
- If there is a list " Samsung_ Android" or " Unknown device"With a yellow icon (!), Right-click and select" Uninstall “.
- Right click on the window " Device Manager"And select" Scanning hardware changes“.
In principle after installation necessary drivers Or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another way.
Read more in video:
So, what if you installed the drivers, and the computer still does not see Samsung Galaxy?
First, "does not see" - this is not the same as "does not recognize." Therefore, we always ask readers to describe the problem most accurately to provide the most appropriate solution. Here, for example, one of the "confusing" messages on this topic ...
"I can no longer transfer photos to the computer, because it does not recognize the device. I do not know what I did this, or what did not do, but before that the computer immediately recognized the phone and I immediately reset the files and photos. And now he just does not see him. I connect the phone, and it does not see. You You can help to me?»
You see, first our reader uses the term "recognize", and then writes that "the computer does not see it", that is, the computer "does not detect" the connected device. In this case, you should try to correct the fact that the computer does not see the Samsung phone. What I can recommend is to change the USB connection. And so like ...
Why doesn't the computer sees Samsung Galaxy, via USB?
If the computer does not see the Samsung Galaxy when connecting with the use of the Cable USB set, then you will have to eliminate the problems in the computer. If you know other computers see the phone, it can be in USB port.
If the problems are not in this, then the problem can be with the cable or the port of charging the phone is separated. Taking into account all this, here are a few steps that will help to correct this problem:
Step 1: Connect the phone to other USB ports of the computer
Simply connect the phone to the computer with a charge or data cable. If the phone remains "invisible", try to connect it to another port. Try one port after another to find out if it was a problem.
Step 2: Restart the computer if no USB port works
There is also a possibility that your computer system problemsthat interfere with detect connected devices. It is not known for sure, whether it is a problem, it is worth restarting the computer and see, it will turn out. If the problem remains after the reboot, it means that something is not so not with the computer, but with a cable or telephone.
Nevertheless, I advise you to try other devices, like a flash drive, which is connected via USB port. If the computer sees all devices, except the phone, go to the next step.
Step 3: Make sure the USB cable is not damaged
After examining the cable, you can check for visible damage. If such is not observed, try charging the phone with it. Inside the cable are wires that are responsible for charging and for data transmission.
Chargeing the phone, you can understand whether it works or not. If there is damage, the phone may not charge, especially if some wire has departed.
Another way to check is to use another cable. If the phone works with it, then the native cable is just polit. If the problem is really in this, then you need to replace the old cable to the worker.
Step 4: Make sure that the device is connected as "data storage device"
It is very important, since mostly phones are connected to a computer to recharge. If so, then the computer may not see it, since the transfer of melon is temporarily not available. Go to notifications and see if there is a choice icon for USB. If so, consider the problem already solved.
Just click on it and select "Data Storage". If it is the first connection, the installation of drivers will take some time. But if you do not have such a badge, try the following:
- Disable USB from Samsung.
- Turn off the phone.
- Wait 20 seconds.
- Turn it on.
- Connect the cable again.
- Check if the icon appears with options.
If it is not, proceed to the next step.
Step 5: Check the socket for the charger
At a minimum, you need two cables to clarify whether the problem is with him. If the computer still does not see Samsung, it's time to check the port for the charger.
Perhaps there is no possibility to establish a connection, or some fragments, fiber or dust have fallen into the connector. The stream of compressed air will help get rid of the latter, but in case of loosening the connection you need to go further.
If the charges of the charging socket are in order and no dirt, connect the cable, and check if the contact has not deployed. If the cable entered as it should, and the connection is not interrupted when it moves, then everything is in order.
Otherwise, you will have to purchase a cable, ideal under the port. If the new cable does not help, then your device has much more serious problems.
Step 3: Reset the phone settings if the problem remains after installing KIES or SMART Switch
The second step is aimed at solving the problems with the drivers, but if it does not help, you need to back well save all files and information and reset the settings to the operating condition.
- Turn off Samsung Galaxy.
- Hold and hold the "Home" buttons, "Volume Up" and "Nutrition"
- When the inscription Samsung Galaxy appears on the screen, release the "power", but continue to hold the two remaining.
- When will appear android logoRelease all buttons and wait 30-60 seconds.
- Using the "Sound Down" button, switch between options and select 'Wipe Data / Factory Reset.'
- Press "Nutrition" to confirm.
- Then select 'YES - DELETE ALL User Data' using the "volume down" and confirm by pressing "Power".
- Wait until the end of the process. After select 'Reboot System Now' and click "Nutrition".
- The phone will reboot a little longer than usual.
If after that the problem does not decide, the help of a specialist is required. I hope this instruction, one way or another, will help you. If you feel that you need additional help, contact us.
Many Samsung phone owners for connecting the phone to a computer use the Samsung KIES application, which makes it easier to work with the PC connected to the PC. But sometimes it happens that Kies does not see the phone. What to do in this case?
Turn in the discussion
Maybe the problem with the computer?
To begin with, make sure that the problem is really with the Samsung Kies app, and not with a computer. Does the computer sees the phone as a connected device? If not, then the problem can be with a computer (let's say, with a USB port or drivers). In this case, general advice will help for those cases when the computer does not see the flash drive or other USB devices:
- check USB ports
- check Drivers
- scan the system for viruses
Hardware ways to solve the problem with the connection of the phone
If your Samsung is defined in the system, but the Kies does not see the phone, you can solve the problem in several ways.
Important! Do not run the program until the operating system "sees" the phone.
Reinstall driver for phone
However, reconnecting cable and / or restarting the phone helps far from all cases. If even then kies does not see the phone, try reinstalling the driver first on the phone.
Click left upper string In the program and select "Install Driver" or "Driver Recovery".
If it does not help, update the drivers through the device manager.
If the problem is in the Samsung Kies program
If the driver reinstall does not help, try reinstalling the program itself. It may have been established incorrectly, or you have outdated version.
Reinstall the Samsung Kies program
Important! You can clean the registry manually only if you are an experienced user and know what you are doing! If you do not know what registry is and how to work with it, use the registry cleaner program (for example, SS Cleaner) or do not touch the registry at all.
If the problem is caused by the impossibility of adequate scanning
Sometimes Kies does not see the phone due to the fact that a file with too long expansion is saved in the phone's memory or on the memory card. When connected, the application scans the phone memory to the media files. If a long extension file comes across, the scanning process is knocked down and starts again, as a result, the phone cannot connect.
If a problem with a long file extension:
Important! Do not delete files whose origin is unknown!
As you can see, there are several reasons why Kies does not see the phone, and several ways to eliminate this problem. If you can't connect the phone via Samsung Kies, do not despair: first try to try everything possible paths Solutions, and already refer to specialists.
Articles and Lifehaki.
How to be if Samsung Kies sees the phone? First of all, it should be noted that this application is free software that helps the mobile device to interact with a personal computer.
Many Samsung phones owners use it when connecting the device to a PC. However, there are no cases when Samsung Kies sees a mobile device. What to do in this case?
- First of all, you should make sure that the problem really originated with the Samsung Kies application, and not with the computer itself.
- If the PC does not see a mobile phone as a connected device, the problem may be in the computer - for example, occur with drivers or USB port. It will also not hurt to scan the entire system for viruses.
- If the connected device is identified, but the application does not see it anyway, you can try to close and open the program, turn off the cable and re-connect it.
- As an option - to connect to another USB port, better on the rear panel of the PC, and not on the front. The program should not be launched until the operating system itself "sees" the phone.
- The next step is to check the connection settings in the Mobile Device menu. Schema is as follows: "Settings"? "Connection"? "USB"? "USB debugging".
- Additionally, you can restart the phone. However, this may not help. In this case, the owner of the mobile device is recommended to try to reinstall and drivers on the machine.
- By pressing the top left line in the program, you must select "Driver Restore" or "Driver Setup".
- Drivers can be updated and thus: "Control Panel"? "Device Manager" ? Select phone? "Update drivers."
- If this procedure does not help, the user should try to reinstall the program itself. Perhaps the old version was initially installed, or the latter, but incorrectly.
- Go to "Installation and Delete Programs" ("Programs and Components" in Windows 7) and delete the previous one sAMSUNG version Kies. Then the registry should be cleaned - for example, using the CC Cleaner program, but this is not mandatory.
- After deleting the program, you need to restart the computer and install its latest version by downloading it from the official SAMSUNG KIES site. Before installing, it is recommended to disable antivirus software.
- When installing the program, select the "Startup on behalf of the administrator" in the context menu.
Other cases
- Sometimes the reason may be that on the memory card or in the integrated memory of the mobile device, a file with too long extension is saved.
- You can try to extract the memory card. If such a file is still in the phone, you can temporarily move them to a separate folder on the PC. It is better not to delete those files whose assignment is unknown, and at the end of work just copy them back.
- If the reason was still not found, it is better to try to contact the specialists.
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