Incorrectly customized tools for working with EP. Instructions for installing and configuring electronic feedback instructions Installation and configuration of electronic signatures. When installing cryptopro in the last step, the system issues a message about incorrect

Choose a section Configure to work on electronic trading platforms.

Possible mistakes

If one of the windows with an error appears when working on the ETP:

"Error! The Capicom library cannot be loaded, possibly due to the low access rights on this local machine. "

"Capicom facility is not installed"

"There are no or incorrectly configured to work with EDS on your computer. Contact your certificate and SPJ supplier.

"Unable to create an object programming server object."

"In your browser there are no permits for using ActiveX objects."

it is necessary to perform the steps described below.

How to configure Internet Explorer

1. Make sure you use exactly Internet Explorer.. If yours version of Internet Explorer is lower than 10, then you need to run a 32-bit version (for this open the folder C: \\ Program Files (x86) \\ Internet Explorer and start the iexplore.exe file).

If you have operating system Windows 10, make sure that you do not open the Microsoft Edge browser, the icon of which is very similar to Internet Explorer.

2. You must add ETP addresses to reliable nodes.

In Internet Explorer "Service" - "Properties of the Observer" ("Properties of the Browser"); go to the "Security" tab;
allocate "Reliable nodes" ("Reliable sites"); Press the "Nodes" button ("Sites");
remove the bottom of the checkbox "For all nodes of this zone, the servers check (https :)" is required (not all ETPs work on the protected connection https: //);
in the line "Add the following node to the zone" enter the ETP address (by http and https);
insert the address of the site, after double slash // put *. and address of the site. The input address must take the appearance "http: //*.kontur.ru/";
press the "Add" and "OK" buttons.

3. For the zone "Reliable nodes" allow the use of Active-X elements.

in Internet Explorer "Service" - "Observer Properties"; go to the "Security" tab; allocate "Reliable nodes"; Press the "Other ..." button;
in the "Active-X Elements and Connection Modules" section, all parameters note "Enable".

4. Download and install Capicom-KB931906-V2102.

5. In IE 9 and above, errors can occur, which can be solved by using compatibility mode (go to the browser properties - service / parameters of the compatibility view mode / add site address).

Note: that's general settings For all ETP. On some sites it is necessary to install additional components (for example, the cryptopro plugin EP Browser Plug-in) necessary for the correct operation of the site.

1.1. Application area

This manual helps the user to configure its system. personal Computer To work with an electronic signature when using Windows 7/8/10. For the use of funds electronic signature Install the required software, as well as configure the system components according to the instructions below.

1.2. User preparation level

The user's user must have the following qualifications:

Custom skills in working with computers;
Custom work skills with the Microsoft Internet Explorer www browser, Mozilla Firefox., Google Chrome., Opera;
Basic installation skills software For operating room windows systems.

1.3. The list of operational documentation with which it is necessary to read the user

Before the work, the user must familiarize himself with the documents:

2. User manual for installing electronic signature

2.1. Step 1. Installation and configuration "CSP cryptopro"

To apply electronic signature tools when working in the system, you need to purchase software " Cryptopro CSP."For Windows OS (Windows 7, version 3.9) is permitted according to the regulations for obtaining electronic signature tools published on the site.
You can use the CSP Cryptopro settings and the CSP Cryptopro setup documentation posted on the manufacturer's website, or perform the actions listed here.

Installing and configuring CSP Cryptopro version 3.9

2.2. Step 2. Installing and configuring "Cryptopro EDS Browser Plug-in"

Cryptopro EDS. Browser Plug-in Designed to create and check the electronic signature on Web pages.

To install and configure "Cryptopro EDS Browser Plug-in", you must perform the actions listed here.

Installing and configuring "Cryptopro EDS Browser Plug-in"

2.3. Step 3. Installing the root certificate

For the correct operation of the electron-digital signature, the root certificate of the certificate center, where your EDS is obtained, must be installed in the system as trusted. You can check this way:

2.4. Step 4. Installing a Personal Certificate

To establish a personal certificate of an official:

Open the "Start → Setup → Control Panel" menu and double-click the CSP Cryptopro label.

The CSP Cryptopro window opens.
Open the "Service" tab and click on the "View Certificates in the Container ..." button.
The "Certificates in a closed key container" opens.
Click on the "Overview" button. The CSP Cryptopro window opens.
In the list of user key containers, select the appropriate value and click on the "OK" button.

Important!
- The name of the key container can be arbitrary. Most likely, it will be a unique alphanumeric identifier.
- Multiple containers may be present on each carrier. To determine which one contains the certificate you need, possibly only by the method of extinguishing and viewing the contents (certificate).
- If the key carrier uses:
  - the diskette - then in the reader field you need to search for containers located on the reader Drive A (as a rule. But there may be other letters for the drive).
  - etoken - Then in the reader field you need to search for containers located on the readers AKS IFDH 0 or AKS IFDH 1.
  - Rutoken - Then in the Reader field you need to search for containers located on Active Co. readers. Rutoken 0, Active Co. Rutoken 1 or Active Co. Rutoken 2. The window will close the key container the selected container selected in the Key Container field.
Click on the "Next" button. The "Certificates in a closed key container" opens.
Make sure the certificate is selected correctly and press the "Properties" button. The "Certificate" window opens.
Check that:
- the certificate icon does not have in his image of yellow triangles with exclamation familiar inside; red circles with white cross;
- the certificate assignment is correct;
- the certificate has an appropriate closed key.
Open the "Certification path" tab. In the absence of a chain or its construction, not from the head certifying center, you must install the root certificate chain.

Check that:
- the certificate chain is lined up correctly (the root certificate is the Certificate Certificate Certificate Certificate);
- the status of the certificate takes the value "This certificate is valid".
Open the General tab and click on the "Install Certificate ..." button. The "Master of Certificate Import Master" opens.
Click on the "Next" button. The following Wizard window with repository certificates will appear.
Set the switch to the position "Place all certificates in the following storage" and click on the "Overview" button. The "Select Certificate Warehouse" window opens.
Select the "Personal" storage and click on the "OK" button. Window closes in the field "Certificate Storage" The value will change to "personal".
Click on the "Next" button. The final window of the wizard opens.
Click on the "Finish" button. The certificate installation process will be launched. Upon completion of the process, the User Import Master window opens.
Click on the "OK" button. As a result, the window will close, the certificate of the official will be successfully established.

3. Frequently emerging errors

3.1. Errors associated with the incorrect installation "Crypto-ProBrowser Plugin »

If at the time of signing the document, a window appears indicated in the figure below - it is necessary to check the correctness of the component installation« Crypto-pro Browser Plugin» .

If the installation of the plug-in was not made - follow the steps described in.
If the installation of the plug-in was carried out - check the installation status on the test page of the cryptopro https://www.cryptopro.ru/sites/default/files/products/cades/demopage/cades_bes_sample.html
If the installation was carried out successfully - the inscription "Plugin is loaded" will be displayed in the upper right corner. If the test page indicates that the plugin is not loaded - try installing anew. If the re-installation does not help - contact the service technical support Cryptoprovider.

3.2. Errors associated with improper browser setup

3.2.1. Error with component adodb.stream

If the Internet Explorer browser is used to work with the system - use any other popular browser. Supported with Mozilla Firefox, Chrome, Opera. These browsers are more modern and do not require additional settings to work with an electronic signature.

Restart the browser and try to sign the file again. If the actions did not solve the problem and the same error occurred, contact the Cryptoprovider technical support service.

3.2.2. Setting the security of this computer prohibits data access in another domain

If a browser is used to work with the system - use any other popular browser. Supported with Mozilla Firefox, Chrome, Opera. These browsers are more modern and do not require additional settings to work with an electronic signature.
When using the browser - reset the browser settings to the original and re-set up. For this:
- Go to the "Service" menu - "Observer Properties";
- On the Safety tab, select the "Reliable nodes" icon;
- Click the Default button in the insoleness level settings;
- Click "OK";
- Restart the browser;
- Go back to the "Service" menu - "Observer Properties", on the Safety tab, select the "Reliable nodes" icon;
- Set the security level - "low";
- Click "OK";
- Restart the browser and try to sign the document.
If the specified actions did not solve the problem - spend additional settings Browser:
- Select "SERVIS" in the top menu, then "Observer Properties". In the window that appears, select the Safety tab.
- Select "Reliable nodes", click the "Other" button. Another "Security" zone - zone of reliable nodes will appear.
- In graf "Reset Special Parameters" Select "Low" and click Reset.
- Among the list of options, find the "ActiveX and Connection Modules" subsection, in all options of this subsection, specify "Allow" or "On" (the number of options depends on the version of the operating system Windows Computer and varies from 5 to 8).
- Click the "OK" button.
Delete temporary files. For this you need:
If the actions did not solve the problem, contact the Cryptoprovider technical support service.

3.3. Errors related to the use of incorrect certificates

3.3.1. Error "incorrect root certificate! To create an EDS, use a certificate issued by an authorized certificate center "

This error It occurs if the CAC that issued a certificate is absent in the list of trusted root certification centers on the server. If the CC consists of ATEP, either refers to one of the CACs permitted on the site - contact the Kryptoprovider technical support service.

3.4. Errors associated with improper system setup

3.4.1. Installation Errors and Crypto-Pro settings

If the error is related to the installation and configuration of the Kripto Pro software while trying to sign the document, the following error occurs.

If this error occurs, the user must do the following:

If you have the following errors at the entrance to the EDS on the trading platforms, then you have a browser Internet Explorer 11.which works incorrectly with the EDS and other components necessary to work with electronic platforms. To restore work on electronic trading platforms, you must perform the following steps: 1. Install the "Cryptopro EDS BrowSerplug-in". a) Load the cryptopro EDS BrowSerplug-in and save it on your computer. b) Install the plugin by following the installation wizard instructions. c) Restart Internet Explorer (if it has been launched). 2. Open menu Service - viewing parameters in compatibility mode and enter the address http://etp.roseltorg.ru to the line add this website and click Add:

In the list of websites for which you selected viewing in compatibility mode will appear Address RoselTorg.Ru

3. Go to B. personal Area EDS platforms. This procedure can be repeated for all sites that have problems with the EDC entry. If the above methods did not give the result, in order to restore work on electronic trading platforms roll out version internet browser Explorer up to 10 or 9 (this solution is not suitable for Windows 8.1). For removing internet updates Explorer 11 Recommended to perform the following steps: 1. Click the Start button, enter in the program search field and components,

and then click Look View installed updates in the field on the left. 2. In the Delete Updation section, go to Microsoft Windows.

Many procurement participants, regardless of experience, are faced with the problem of working in the electronic trading platform. Error data can be detected at any time, including in the process of electronic trading.

The consequences may be very different, namely:

Not submitted on the term application for participation in the competition
Playman electronic auction
Non-signed state contract

The three most common problems in working with electronic signature

The procurement participant certificate is not displayed on the electronic platform
Electronic signature does not sign documents

In fact, errors can be much more, but we will analyze the main and their reasons, as well as we denote possible paths troubleshooting problems.

The most important thing is to remember that for the correct operation of the electronic signature you need to use the Internet Explorer browser not lower than 8 version and, preferably, not higher than 11 (with 11 version there is no guarantee stable work signatures).

The certificate of the signature key is not visible at the site while trying to log in

In this case, the error is caused at several reasons at once, namely:

Incorrect setup of the certificate of the signature key
Incorrectly configured Internet browser
None of the root certificate of the Certification Center

How to solve the problem?

First of all, you need to make sure that you correctly installed the open part of the certificate to personal through SPJ (crypto pro). At the same time installed program Suitable for the type of your operating system.

Then, in the Internet Explorer browser settings you need to add site addresses in reliable nodes and enable all ActiveX elements.

Electronic signature gives an error when signing documents

As a rule, this error occurs in some cases:

The expired license of the Cryptopro program
A storage medium with another certificate is inserted.

How to fix it?

To do this, you need to get a new license by contacting the Certification Center. After the license is safely obtained, it is necessary to launch cryptopro and introduce serial number licenses.

In the second case, you need to check all closed containers (media) inserted into the computer's USB connector and check the correctness of the selection of the desired certificate.

The system issues an error at the entrance to the electronic platform

This error can be caused by a set of reasons mentioned above. As practice shows, this error first appears due to the incorrectly installed Capicom library. We recommend checking the availability of the library installed on your computer and pay attention to the need to copy 2 system files with extension.dll to one of windows folders, When using a 64-bit system.

In order for you to avoid such errors, before installing the electronic signature, read the installation and configuration of the electronic signature or order on the release and configuration of the electronic signature in our company.