To check the warranty on the HP product, it is enough to know serial number and product number. They are placed on a sticker with a barcode, which is located on the bottom of the laptop or packaging box. The sticker may have the following form:

Then open the next page of the official HP support site:
http://h10025.www1.hp.com/ewfrf/wc/weinput?cc\u003dru&lc\u003dru.

Here you specify your country, enter the serial number, the product code and click "Send".

If you do not have data from stickers, on the same page HP offers to use the automatic definition of the required data of your device. A framework is played onto the computer, then with its help browser will try to extract the number and code of your laptop. However, this may not work.

In this case, you can use the program. In Aid, open the section Computer - DMI - System. And here we see our serial number and product code (SKU # value, first 6 or 7 characters).

We enter this data into the form on the site and get the answer. In this case, we see that the warranty period has long expired.

Warranty on HP Equipment

The warranty period is calculated from the moment of shipment of equipment from the HP plant. It is allowed to expand the warranty period to confirm the official dealer who sold equipment. The confirmation is the guarantee coupon, which is obliged to issue an official dealer with its print, serial number and equipment of the equipment product and the date of sale to the customer.

Service centres

Hewlett-Packard service centers provide warranty service NR accumulation purchased through the network of official dealers in Russia.

Guarantee conditions

product line

warranty obligations

Violations of warranty conditions

The warranty does not apply to products failed:

• due to its owner due to the violation of operating and storage conditions;
• due to improper operation;
• due to non-compliance with the instructions given in the instructions;
• due to negligent circulation;
• due to the inclusion in the network with inappropriate voltage;
• in the presence of mechanical damage;
• in case of repair by unauthorized persons;
• if the fault is caused by the refiner of the cartridge.

Warranty service procedure

When contacting the customer, the service centers are taking place according to the following algo rhythm:

1. The customer on the fact of the fault and addresses the service center by phone.
2. The dispatcher determines in serial number And the product number is a guarantee and the level of service, the level of service (in the absence of a confirmation of the warranty in the Hewlett-Packard system, the dispatcher requests a warranty card).
3. The dispatcher receives a call and highlights the engineer to repair in place at the customer, or offers to deliver equipment to the nearest service center.
4. The engineer is associated with the customer and qualifies the problem by phone.
5. If necessary, the engineer takes the spare parts from the warehouse and leaves for the customer (if it is on the service area).
6. In the case of repair of technology in the service center in Moscow, delivery of techniques after repair in Moscow and the Moscow region are possible.
7. In an emergency case (if the problem is not resolved in a short time), the engineer produces an esca-lacy of the problem and attracts consulting centers and laboratories to its solution.