Online parcel tracking. Tracking international postal shipments. What departures can be traced

How to find out where the parcel

One of the most proven and simple methods find out where your parcel via Russian Post is tracking mailings By the departure number, this is necessary to use the WWW Pochta RU site.

Recipients and seitters to find out where one or another it is necessary for a commodity invoice or track number, to an orotko TTN. Such data receives the sender of the procedure for documents in the department. The declaration consists of 11 or 14 digits, which are depicted in the left upper corner Document. These figures are entered into the graph called "tracking number", and click "track". And after 2 minutes, the exact location of the goods of interest is known.

It is impossible when the transfer is sent from branches. Such departments are in small settlements, and do not have their own base. This is the main reason that sending will occur in 2-3 days, respectively, registration too.

Immediately after it falls into the department, which has its base, it will be registered. Only after the passage of this procedure is assigned a special number, and then it is allowed to find out the location.

Use our convenient tool and track postal location.

Tracking international shipments

International shipments are served by the Russian Post International Group. A young service that tries to serve customers as comfortable as possible for each of them. When sending the sender receives the tracking number. With it, it is recognized where the load is located at any stage of delivery. Abroad, the delivery of this company is performed by courier in the hands of the addressee.

Everyone can try to take advantage of the international service, and feel that the world is actually much closer.

What departures can be traced

Modern senders send everything, literally of the word. It can be:

ordered letter;
appliances;
products;
furniture.

"Post of Russia" can be sent even vehicles. But this is not the entire list of a possible range. In addition, a person will have a declaration in his hands, with the help of learn the exact location of the cargo is not a problem. And it is possible to do this without leaving the house, the main thing, the availability of a computer and Internet access.

How to track the parcel by the name of the recipient

Get and track can be taken exclusively on TN. We recommend clarifying data from the sender. If there is no such possibility, and the number of express invoice does not need to worry! It is worth contacting the nearest department where the number TNT will quickly restore. To resume employee companies, the telephone number will require and phone number.

If you can do without tracking, then by the arrival of transmission to the department, the person will be notified by a text message. There is the desired information.

Tracking by departure

Identical situation, as with the name of the recipient. It is impossible to track by phone number, but by departure number you can! To learn about the location of the departure, a person must have a commodity consignmental number. There will be no other way.

When shopping in foreign online stores, we are all somehow faced with the question of tracking the postal shipment, which the purchased goods are delivered to us.

This article will consider general issues related to the tracking of international postal departments (MPO). The general principles on which IGOs \u200b\u200bare divided into monitored and non-local, the main stages of delivery that are sent are sent. Separately considered the question of the structure of international numbers for tracking, which are assigned MPO.

We will also talk about the average delivery and factors that strongly affect these terms. Separate section Information on the possibilities of tracking MPO on the sites of public postal services of the sender and recipient countries, as well as use to track universal independent services.

Other additional information on these issues, as well as on customs clearance of international mail and work of individual postal services, you can always be found in the Wiki section of this website.

Basic principles

Track and not monitored MPO

MPO (international postal shipments) are divided into two main categories:

Parcel (Over 2 kg)
Small packages (up to 2 kg)

Also, MGOs are divided into:

Registered (with the ability to track)
Unregistered (without tracking)

Parcels, as well as any departure via EMS, is always a registered shipment, but small packages can be both registered and non-registered.

A unique 13-digit number of tracking number is assigned to a registered MPO in the country of departure, which you can monitor the movement of MPOs from the sender to the recipient using the services to track the national postal operators of these countries or independent tracking services.

The number for tracking registered small packages always begins R. (REGISTERED).

Accordingly, to track the MPO movement using tracking services is possible only for EMS sending, parcels and registered small packages, provided you know the tracking number.

Examples of tracking numbers:

CQ123456785US - Postal Departure from USA (parcel)
RN123456785US - Postal Departure from USA (small package)
EE123456785US - EMS-Departure from USA
RA123456785CN - Postal Departure from China
RJ123456785GB - Postal Departure from the UK

The last 2 letters in the tracking number indicate the country in which the shipment is taken to ship. In more detail about the structure of the track number, you can read in the next section.

When admitting unregistered IGOs \u200b\u200bto Russia, Russian Post assigns the internal number to track the type Ra ********* RU. This number is internal information of the postal operator and serves to domestic accounting of incoming international mail and subsequent mutual settlements with the postal operator of the country of departure.

The recipient can find out this number only on the fact of obtaining MPO.

Track number structure

According to the UPU rules (World Postal Union) (standard S10), the MPO track number consists of 9 digits and 4 letters. Structure of the track number: XX ********* XX, where X is the letters, and * - numbers.

Example: RA123456785GB.

The first two capital latin letters indicate the type of mailing. Here are the main of them:

LA-LZ. - Unrecognized MPO weighing less than 2 kg (small package). Not tracked.
RA-RZ. - Registered MPO weighing less than 2 kg (small package). Tracking.
CA-CZ. - registered MPO weighing more than 2 kg (parcel). Tracking.
EA-EZ. - Registered MPO, decorated as express departure (EMS). Tracking.

Next, the track number indicates an eight-digit digital unique MPO number. According to the UPU rules, it cannot be repeated at least within one year. The latter (ninth) digit is a verification code calculated by a certain mathematical function From the dispatch number.

At the end of the track number, two capital latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-Alpha-2 Code standard. for example CN. - China, SG. - Singapore, GB. - Great Britain, DE. - Germany, US. - USA, etc.

2. To a large extent simplifies the procedure for tracking the registered mails according to the user-provided track number and combines the postal service tracking systems in 27 countries of the world. Allows you to create lists of verified track numbers, leads statistics of the average shipping time of shipments from different countries. Allows you to predict the time of passing the departure of one or another shipping phase.

3. - It can be installed on both PCs and personal mobile devices. The list of supported services is more than 250 postal services. Allows you to create lists of checked track numbers. In addition, it is possible to add to the number to track user data, which allows you to have accurate information about all events that occur with a specific order from the moment of its payment in the store until the address is given to the addressee.

In addition to the above, there are many other postage tracking services with different capabilities and various compositions of supported postal services, so there is no particular sense to list. A little mansion is worthless, not bad tracking parcels of China's mail, but having a rather uncomfortable interface and not supporting many newly emerged local Chinese logistics companies.

Why tracking the usual buyer

In this final section, I would like to say a little not only about the technical side of the question, which the article was devoted, a and about the psychological side of the tracking issue. And also talk about the overall tracking purposes.

It is quite clear that all buyers want to get their goods as quickly as possible and secretly hope that the goods sent by say from China or the United States will come to the recipient to Russia in a week. But, alas, miracles does not happen and choosing the delivery of goods by the usual state postal service should be morally prepared for expectation in 3-4 weeks.

During this time, someone will check its track number just a few times to make sure that the departure moves, and someone will check his track number several dozen or hundred times ... Of course, the last more characteristic of online shopping and their excitement even Somewhere justified. But truth lies in the fact that how many times we did not check your track number, the package from this will not move faster! Therefore, still do not treat tracking issues so paranoid.

In fact, tracking is a tool for monitoring the physical movement of departure in principle, tool for monitoring compliance with delivery time. And sending data to you, for example, will be very useful if you decide to post any claims for the delivery of departure or shipping speed.

Therefore, you can identify three main tracking objectives:

Information - when the recipient simply tracks the process of movement and the delivery time of its departure, receiving information from tracking systems.
Control - when the recipient, using information of tracking systems, can monitor the timing of the departure of the departure in various stages of its processing and delivery in order to correlate these deadlines with the control deadlines and receiving any compensations from the postal service, in the event of non-compliance with these deadlines.
Evidence - when information from tracking systems is proof in possible disputes between the sender and the recipient, in case of not receipt of the shipment or its loss (alas, but this also sometimes happens)

To reduce the time to the tracking process itself, of course, it is recommended to use independent tracking services that allow you to create tracks track numbers. The track number is added there once and only after 1-2 days can be calmly watch tracking results. It greatly reduces the time for tracking all your parcels and allows you to keep your nerves.

Good luck in shopping and fast departure movement!

Find a parcel of the Russian Post is quite simple, it will take 2 components for successful tracking: your postage mail identifier and our site :) so that we can find out where the parcel is to enter the mail number to a special window ➤ Next click on the button in the form of "Loupes" and all Ready - Now on the screen you can see the entire route of the movement of your parcel.

track the parcel along the Pochta.ru track

Where is the parcel of Russian Post❓

How to find out where my package ❓ - Many users come with this question.
✅ Answer - Yes!, We can find out where the package of Russian Post is located, please help us and make only one small action - fill out the form to track the track number of your parcel and click on the Loupe. ➤ After that, our site is with joy and sound speed :) will be able to track the parcel and give all the necessary information.

You can track international package

The process of tracking international parcels is our favorite ❤ occupation :). There are small differences from the internal shipments of Russian Post. The email identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters, each country has its own unique set of letters. For example, for Russia, this "RU", the parcels sent from / to China are marked with the letters "CH", Hong Kong is identified as "HK" - a complete list of countries and mail codes is available on the Wikipedia website. For what suddenly we decided to tell you about these mysterious codes of countries, the fact is that many users are inserted into the tracking field only the numbers, without letters, or enter the letters of Cyrillic (Russian layout on the keyboard) - because of these errors, the service can not find Parcel by number. Properly enter the track number with all information (letters and numbers) in the designated order + letters to type on an English layout - then the site will be able to track the parcel in the database. Examples of international parcel numbers:

RU201586016HK.
RU383267170CN.
NL111741297EN.

track the international package of Russian Post

How to track the package of mail of Russia?

To track the parcel and find out in which separation of the caring hands of employees of Russia's mail concerned its last time, you need to know its unique an identification number. You can find it on a check issued in the post office, or get from a third party - it may be an online store in which you have issued an order or a private person in the process of sending the parcel.
The track number you know ❗ - these are excellent news, congratulations :) Enter this number In the form, as shown below on the screenshot and let our site track all the parcel path.

how to find out where the parcel

What to do if the tracking of the parcel of Russian Post "Fait Fiasco"? Or possible reasons for the lack of information on the parcel:

The first, it is the most common (Believe our experience) the reason for the problem with the lack of information on tracking the parcel is a trite incorrectly entered postal number. Check the number entered in the tracking field if you all entered correctly - read on;)
Perhaps the parcel was sent only a few hours ago and that is why the service can not find the parcel in the database of Russian Post. Conclusion: If your parcel was sent no later than 24 hours, it is worried about her disappearance Intremely not advise, everything will be fine :) Try to repeat the "tracking parcel" after a while.
The parcel tracking failed due to a failure in the service - yes, it may even be with us :) The fact is that on our site as on the official website of Russian Post (pochta.ru) there are delays or disasters in the work of electronic Databases that lead to temporary tracking delays. No reasons for panic - asking forgiveness for temporary inconvenience. Remember, we value every visitor and make everything that the search for the parcel was the maximum ✈ quick and convenient for you.

What is the track number package?

The word "track" moved to us from English, his "parent" is Tracking (EMS is an abbreviated abbreviation of the Russian Post of Russia responsible for express delivery. The main difference between EMS shipments from "ordinary" parcels in the speed of their delivery to the final addressee. Such departures are delivered Much faster ✈ and as a rule, with a courier from hand to hand. A minus, when sending parcels, EMS serves the cost of such services - it is several times higher than the standard tariffs.

eMC Tracking

The national mail operator of the Russian Federation "Mail of Russia" takes place, sending and delivery of postal shipments in the territory Russian Federation and other states. In the offices of this national postal operator, the departure and receipt of both domestic and international parcels is issued.

If sending parcels and mailing is made within Russia, the parcel is assigned a unique 14-digit number identifier consisting of numbers, and during international shipment assigned an identification number of 13 characters (figures and letters of the Latin alphabet) similar to RA123456789.

Both numbers comply with the compliance with the World Mail Union S10 standard and the parcel tracking according to them can be carried out both the sender and the email recipient.

Russian Post Tracking mail

Russian Post Tracking works both for shipments within the country and for international parcels, including express EMS departure. Departures in Russia have a tracking number consisting of 14 digits, the first 6 of which is the sender's post office index. Outgoing international departures have a track number similar to AA123456789EN, where the first 2 letters denote the type of departure.

How to track the parcel in Russia?

In Russia, the parcel is easy to track. To do this, you need to know the track number. Only 14 internal parcel numbers and 13 digit numbers of international shipments can be tracked in Russian Post.

Enter your departure number in and our service will track your package in Russian Post through the official website, and also check all the necessary shipping services you need.

Russian postcard tracking parcels by mail identifier number

Mail identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify the departure. There is a reserved set of postal identifiers, but Russian Post supports tracking only for two types, these are international administration of the international postal union, and tracking shipments within the country.

The identifiers of the parcels of the International Postal Union consist of 2 letters of the Latini alphabet, in which the type of departure is most often encoded, then 8 digits and last 9 digit are the checksum, in conclusion there are 2 more letters, and this is always the country of departure.

Sending within Russia is awarded 14 digital digital code, and the first 6 letters is the index of the mail separation from which the parcel or letter has been sent.

How to find a parcel at the tracking number of Russian Post

The parcel is easy to find on the postal identifier or tracking number. Domestic parcels consist of 14 digits and begin with a separation index from which the parcel has been sent and looks like 39401900000000.

International incoming and outgoing parcels can be traced at the special number adopted by the International Postal Union, it looks like RX0000000CN. The first 2 letters denote the type of departure - the recorded or not, the small package, the parcel, letter, then 9 digits and the last 2 letters denote the country code of departure.

Precision tracking ZA..LV, ZA..HK, ZJ..HK

Sending with tracking numbers ZA000000000LV, ZA000000000HK - Simplified registered mail (Simplified Registered Mail) Mailing type created by Aliexpress in conjunction with Russian Post, to reduce cheap goods from Aliexpress.

Departures with track tracking numbers ZJ.000000000Hk. - The type of mail, created by Joom Logistics, together with Russian Post, to reduce cheap goods with Joom.

Such parcels have only 3 status:

Accepted in the Communication Department
Came to the place of delivery
Received addressee

Parcels are not tracked at all stages of following, but all important information Present. It is important to buy the buyer to know that the goods were physically sent and came to the post office, and at the number Za..lv, Za..HK will find the parcel and will be issued in the mail.

Parcels are delivered to Russia by Latvia Mail (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the post office of Latvia or Hong Kong.

The Cainiao service from Aliexpress shows the interim statuses for delivery to the territory of Latvia and Hong Kong.

On our service parcel, you will be able to track all possible postcase statuses Za..lv, Za..hk in Russian.

Decryption of the track number ZA is a simplified registered mail (Simplified Registered Mail).

Russian Post Tracking

Tracking Russian Post from China, Pandao, EMC and other shipments are no different from all other registered parcels. Just enter the 13-digit parcel number 13, and our service will check it on all the necessary delivery services, including Russian Post.

Remember however, that in Russia, tracking works only for registered international shipments, and for example, the tracks of the type UC..hk or UA..hk and the like impossible to track when in contact with the territory of Russia.

Russian post office statuses

Consider in more detail all possible statuses of international parcels to Russia and delivered by mail Russia so that you feel it easier to understand where the package is located and how long it will go.

Accepted in the Communication Department

The sender filled out all the necessary forms, including the customs declaration, and the parcel was adopted by an employee of a postal or courier service. If this is the first status, then the sending number is assigned to the identification number at this that follows the following tracking.

Awarded track number

Sender electronic method Reserved the internal number of departure by Russian Post and will soon transfer the departure to the courier or to the post office.

Leaving the place of reception what does it mean

So the internal administration in Russia or international departure from Russia was sent from the post office in which the sender handed over to the parcel of Russian Post.

Waiting for shipments from China, Singapore, Finland, Hong Kong, Spain

Mail of the country of departure informed Russian Post about incoming departure. After the parcel leaves the country of departure, the following status will come to the territory of Russia

Arrived on the border of Germany, Italy, France, Spain

The parcel arrived in the export MMPO where the customs service checks the shipment to the goods prohibited for shipping and is preparing a departure to send to Russia.

Export departure one of the longest periods in the delivery of parcels. This is due to the fact that sending a partially loaded aircraft is unprofitable, so you have to wait until a sufficient number of parcels go to one country will be checked.

In addition, to optimize logistics processes, departures can deliver transit through other countries, and this also delays the delivery time.

Arrived on the territory of Russia

Means importing parcels to Russia. When importing parcels, it falls from the aircraft to the Russian AOPP (aviation department of mail transportation). Here the parcels weighed, check the integrity of the packaging, scan the barcode to find out the place of departure, fix the flight number, determine which MMPO should send the parcel. The term of finding international departure to AOPP depends on the degree of workload of the department, and on average it is 1-2 days.

In MMPO (place of international postal exchange), the parcel passes customs control and registration. After that, employees of the service are preparing international departure for shipment in Russia.

Reception for customs

The parcel is transferred to customs inspection, where it passes through the X-ray scanner. If customs officers have suspicions about the transportation of prohibited substances or items, the departure is opened and examined in the presence of the inspector. After that (if the fact of the transportation of prohibited goods was not confirmed) the parcel is reappearing again, attach an inspection act and send further along the path.

Issued by customs

The parcel was released by the customs service and transferred to the place of international postal exchange, where it is processed by the department staff.

Detained customs

This status is optional and appears only when customs officers reveal weights exceeding the permissible norm, the cost of more than 1000 euros and other disorders. In this case, the recipient will have to pay additional duties. If there are no violations of customs legislation, the parcel will be released from customs.

Arrived at the sorting center

From MMPO, the departure comes to sorting. Postage sorting centers are in all major cities. As a rule, the parcel is sent to the nearest to MMPO center, where employees of the logistics service are developing the optimal delivery route to the issue point.

Sorting centers are huge areas in a large city in a large city, which come to the parcels and letters to further distribute them and send to smaller points or by district post office.

Sorting

Employees of the sorting center scan barcode, register the departure in the Russian Post System then fold into the bag that goes to the right city. The following is the formation of departures to containers, download and dispatch.

Passed to delivery in Russia

Status means that the parcel passed all the procedures for importing and customs control and transferred to the internal delivery system of shipments in Russia.

Arrived in the sorting center of the city

Upon arrival in the city of the recipient, the parcel is delivered to the local sorting center. From here, the cargo is distributed by post offices or other items of issuing orders. The speed of delivery is influenced: transportation of transport, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and the departure area can be delivered about a week.

Arrived in the place of transit

Optional departure status, meaning that it has arrived at an intermediate transit warehouse, where the departure will be grouped with other parcels and sent further to the nearest post office

Leave the place of transit

Optional departure status. Departure is still on the way to your post office

Leave a refund site / ignition

How to understand and what does this status mean? The parcel came not because the address or postal index and now it is sent to the right address. Also, the parcel can be redirected according to the sender's application.

Registration passed

Means that the parcel marked in a transit point and will soon continue his way to you

What does it cost expect courier delivery

This status means that the shipment arrived at the email separation service delivery of EMS shipments, and expects when it is loaded into the car and the courier will deliver departure in your city. The next status will be Transferred to the courier

EMS status passed to the courier

This status means that the parcel is on delivery with a courier and the parcel will soon be brought to your home / office

Transferred postman

Pretty rare status, means that the letter / parcel / small package at the postman and he delivers departure to your mailbox.

Waiting for the addressee at the place of delivery / arrived in place of delivery

Departure arrived at the nearest post office for you. For several days, mail employees write out the receipt notice and bring the recipient to the mailbox. If you have seen this status, you may not wait for the notice, but to come to mail with the departure number and passport to receive the parcel.

If during the week the addressee does not come, prescribe a re-notice. The parcel, which lasted without demand a month, is sent back.

MMPO or place of international postal exchange

What is MMPO? The abbreviation is decrypted as the "place of international postal exchange". MMPO - the place of preparation of the parcel to send from the sender country. On MMPO, the parcel passes export customs. MMPO package several parcels as one cargo, the so-called depth, to improve the efficiency of the loading of vehicles (trains, auto and aircraft).

"Mail of Russia" manages 13 items of customs clearance of mailing. Until 2013, Moscow MMP processed up to 80% of all incoming international transport to Russia, which caused a greater burden on "Russian Post".

To speed up the delivery time of international parcels, "Russian Post" opened two new places of international postal exchange in Yekaterinburg and Novosibirsk. The latter can turn to two thousand international shipments of EMS daily, with an area of \u200b\u200bmore than 2000 square meters. The International Postal Executive Point "Ekaterinburg Koltsovo" is the first international postal exchange in the Urals Federal District. It can handle up to 20,000 parcels and small packages per day at an object of 3,700 m.

Until the end of 2014, "Mail of Russia" plans to reduce the share of the exchange office in Moscow to 55%. In addition, there are exchange offices in Bryansk, Samara, Orenburg, Petrozavodsk and Vladivostok.

What is AOPP?

AOPP - place of international postal exchange of air traffic

Post office

In "Russian Post" employs about 390,000 people and there are more than 42,000 post offices, with headquarters in Moscow. In 2012, "Post of Russia" delivered more than 2.4 billion letters, more than 54 million parcels and more than 100 million money transfers.

Early History

Records mention the racing system in the 10th century AD. Early letters were sent in the form of a roll with wax or lead seal; The earliest of these seals dates back to 1079, and the governor is mentioned Ratibor Tmutarakan. The earliest preserved letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1600 compartments, and the mail reached in Novgorod in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

The parcel application will help you track the status and location of your parcel delivered by Russian Post.

How to track the movement of the parcel from abroad?

To track the movements of international mail (MPO), a postal monitoring system has been developed, the main instrument of which is a unique tracking number - Tracking Number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when MPO passes through such a terminal, these tracking number reads and fall on the international postal monitoring system servers.

Thanks to this system, find out the location of MPO is very easy. You can do this on public postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is Tracking Number?

Tracking Number is a number to track the movement of your shipment provided by postal services. Tracking number is standardized by the World Postal Union and has a strict structure.

Standard international tracking number has the view xx123456789xx:

the first letters indicate the type of departure, for example, CA-CZ- parcel with tracking, EA-EZ - Express parcel sent by one of international Services Express delivery, such as EMS, RA-RZ is a petty registered tracking package, LA-LZ is a small tracking package
next comes a unique eight-digit code, and the ninth figure is a test value calculated by a special algorithm,
the last Latin letters point to the country from which the parcel was departed, for example, CN-China, USA, DE- Germany.

Official I. full information Available by reference (document PDF, English).

To verify compliance with the tracking number, use the form on the UPU (Excel format table).

The seller provided a tracking number, but no movement is observed.

Information to the postal monitoring system may fall with delays. Normal situation is a delay of 3-5 days.
The seller provided a pre-reserved room, but in fact the parcel was not yet sent. Wait 3-5 days and clarify the situation from the seller.

I just paid for the order, and the seller already gave the tracking number. Suspiciously all this.

There is nothing suspicious about this, because abroad has long been the system of postage reservations, which are redeemed in advance. The seller remains only to make the addressee data and print the finished form with the tracking number.

What information can I get in my tracking number?

By tracking number, you can get the following information:

method of sending a MPO;
from (export) and where (imports) moves MPO;
find out the stages of MPO movement - export, intermediate delivery points, import, customs clearance, delivery to the addressee in the country of the recipient;
mPA mass (not always provided);
The name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel goes to another country.

The seller mistakenly provided the track number of another parcel or blended with the numbers. Ask to clarify this moment.
There was a failure in the postal monitoring system. The package will still be delivered by its index and address.
The seller deliberately provided another track number, the parcel could not send at all, hoping for the lack of experience or carelessness of the client. This often sins Chinese sellers.

The MPO tracking number has a non-standard view. Why?

The standard tracking number of the XX123456789XX type is characteristic only for national postal operators, which are members of the World Postal Union (UPU). Getting the same number of non-standard tracking for tracking has several common reasons:

the parcel is sent through major private delivery services - DHL Express, UPS, FedEx, SPSR, Meest, etc., which have their internal standards for forming tracking number. Usually this number has only a numeric format and is tracked on these services sites or on the trackers-aggregators;
the parcel was sent from China through local carriers.
the seller was mistaken when writing tracking number. Here it is necessary to clarify the seller the correctness of the room provided;
the seller provided an obviously false tracking number in order to deceive the client. This is typical for Chinese vendors with Aliexpress. Only the dispute will help in this situation.

I was sent an order through the National Postal Operator, but the number for international tracking was not provided. Why?

Not all postage automatically receive a number for international tracking. The fact is that all IGOs \u200b\u200bare divided into "small packages" and "parcels". A standard small package (parcel) is considered to be deposited weighing less than 2 kg and the tracking number is not assigned to them. In some cases, it is possible for an additional fee to register such a MPO and get a tracking number. MPO Weight more than 2 kg fall into the category of parcels and they are assigned to tracking number, but in this case it does not always have an international format. Parcels are divided into ordinary and priority (custom). The latter have an international tracking number.

Who should I provide a tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after paying the order.

What does the MPO delivery speed depend on?

There are a lot of conditions and factors here. To the main one can be attributed:

the choice of delivery method is the usual or priority (express) mail;
choosing a delivery operator - State Postal Service or Private Express Carrier. Delivery speed by private courier services can be 3-5 times higher than when using conventional postal services;
features of the work of postal operators in a particular country. For example, USPS Mail is much faster than Russian Post;
distances between the sender and the recipient;
from the time of year, weather conditions, cataclysms. For example, during the period of Christmas sales and pre-New Year'sgite, the parcel flow increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.

When exactly will I get my parcel?

This question does not exist exactly. In this case, it is much more or rather to operate with a concept - the expected delivery time. On the website of each national postal operator there is information on the average delivery period in one way or another to a specific country. Also, this information leads stores when choosing a delivery method.

A clearer situation is consistent with courier carriers - DHL Express, UPS, FedEx, SPSR, etc. In 80% of cases, delivery is carried out day a day or in the next 3 days (if there are no problems at customs).

The delivery time of standard MPOs to Russia from the USA and European countries is heated in the following time limits:

EMS departure - 7-14 days.
Custom parcels and parcels - 14-30 days (depends on the remoteness from key centers of international postal exchange).
Simple packages and parcels - 18-40 days.
The average delivery time of the parcels and parcels from China and the countries of Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and along the track number in Russia, the mass was 0 (or much less than 1 kg). What is it connected with?

This is a very common situation when after exporting in Russia, the package "Loseette" is up to 0 grams. Just some sorters are too lazy to weigh each MPO and make this data into the tracking system.

The second option is more sad. If on some of the stages of delivery or customs clearance, the parcel lost sharply in weight, it may indicate theft of attachments. This is a direct reason to insist at the opening of the parcel in the post office upon receipt. Parcel with weight difference must necessarily have a corresponding act.

Package DHL Express, UPS, FedEx is detained at the customs of Russia (sent to the store). For what reason?

The most common reason is the excess of the limit of the cost of investments for courier MPOs, which for Russians is 200 euros. Read more about the features of the work of the courier services can be found in our articles:

Also, some courier services organize delivery only to the major cities of the Russian Federation and, if you are a resident of a small town on the periphery and have no opportunity to come to the company's office, the parcel will send back.

My parcel was in another country. What should I do?

Two reasons are possible here:

The parcel is delivered by transit through third countries and the final destination has not changed. It's not worth worrying here, this is a normal practice. Especially when shipping by courier services.
The seller configured tracking number or incorrectly indicated the shipping address. This happens extremely rarely and here it is necessary to solve the problem directly with the seller.

The parcel is sent from the USA through USPS. What is it and where to track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most common USPS statuses

Electronic Shipping Info Received - information is received on the email in electronic form.

Shipment Accepted - accepted by the sender.

Arrived at Sort Facility - arrived in the sorting center.

Proceded AT USPS Origin Sort Facility - Mailing passed sorting at the reception point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to present the parcel, but the presentation did not take place, because The delivery site was closed. Recipient was left the receipt.

Processed Through Sort Facility - Mail Departure left the sorting postal node in the direction of delivery (export to the country of destination).

Customs Clearance - transferred customs.

Customs Clearance Delay (Held in Customs) - the parcel is detained at customs.

Customs Clearance Processing Complete - Customs clearance completed.

Delivered - delivered.

How to find out that the USPS post is left left?

Most often, MPO leave the territory of the United States when the following statuses are assigned:

Processed Through USPS Sort Facility, Jamaica, NY 11430
Processed Through USPS Sort Facility, Los Angeles, CA 90009
Processed Through USPS Sort Facility, Chicago, IL 60666
Processed Through USPS Sort Facility, Miami, FL 33112
Processed Through USPS Sort Facility, Chicago, IL 60688
or International Dispatch

Where to get information about the work of German Mail Deutsche Post DHL and where to track the parcels from Germany?

Detailed information on the work of the German state postal and methods for tracking MPO from Germany can be learned from our

Delivery from England via Parcel Force. What is it?

Parcel Force is the Royal Mail of Great Britain Royal Mail on the express delivery of goods. In the territory of Russia and the CIS countries, Parcel Force are delivered by local EMS services. You can find out detailed information about the work of Royal Mail Royal Mail from ours.

Delivery method on eBay - International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the conditions of the EBAY Global Shipping Program program, which implies the presence of an intermediary in the United States during the delivery stage. More detailed information There are in our.

The online store has direct delivery to Russia (CIS countries) through Borderfree (Fiftyone). What is this company and where to track the movement of my order?

Borderfree is an American logistics company that provides American stores to deliver orders to international customers. The company works under the scheme of a regular sweating forwarder, that is, collects orders from shops on its warehouses in the United States, and then forwards them to the client outside the United States. For their services, the company charges the Commission. Contractors Borderfree on delivery to Russia and CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Aliexpress (other shops are available) by SWISS POST and Sweden POST.

Recently, many sellers on Aliexpress have to choose from shipping through Swiss postal operators and Sweden. Many this causes a lawsuit - where is China and the post office of Switzerland?! The fact is that Swiss Post and Sweden POST have offices in China and deliver parcels from the subwayen with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to major bans of China, Hong Kong and Singapore for sending Li-Ion batteries. Delivery scheme: Singapore - Schwetsarya / Sweden - Russia (other countries). The track number for such departures has the view of the RXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden POST.

You can track on the SWISS POST website www.swisspost.ch and SWEDEN POST website www.posten.se

My parcel was lost (attachments are damaged, completely or partially absent). What should I do?

In the event that the parcel was lost, you should contact your post office and write an application for the search.

In order not to become a victim of unscrupulous workers of customs or mail and not get a brick instead of iPhone, you should familiarize yourself with the parcels in Russian Post Office

What does the status "Sent to Airline" mean? How long will send the parcel after receiving the status "Sent to Airline"?

"Sent to Airline" ("Sent on the airfoot") is the last status that the parcel can get on the territory of China. After the parcel received the status of "Sent to Airline", it is no longer under the control of China's Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of the status of "Sent to Airline". Usually, the status "SENT TO AIRLINE" does not change until the parcel reaches the destination or will not be delivered to the recipient.

Be careful if after receiving the status "Sent to Airline" more than 30 days have passed, and you still have not received the parcel. Perhaps she was lost or her sending was detained in another country. In order for the seller or the store to bring money to you, you need to submit a claim.

What does the status mean "Import Security Scan.”?

If your parcel received the status of "Import Security SCAN" ("Check parcels received from abroad"), there are three options:

If the parcel was originally sent from China, and in the column the location is indicated in China, for example, Beijing, Shanghai, etc., which means that the parcel was delivered to China, and will be delivered to the recipient after customsing. Watch the question how to get a refund for the lost parcel or the parcel that was delivered for a very long time.

What does the status "Import Customs Scan"?

If your parcel received the status of "Import Customs Scan" ("Custom checking parcels received from abroad"), there are three options:

If the parcel was originally sent from China, and the location in China is specified in the column, for example, Beijing, Shanghai, etc., which means the parcel was sent back to China from abroad. As a rule, the parcel goes back to the supplier, and the recipient will receive it later if the supplier pays an additional commission for sending and send the parcel again.
If the parcel was originally sent from China, and the location of the recipient is indicated in the column, this means that the parcel was delivered to the customs of the country of destination and will be delivered to the recipient after customsing.
If the parcel was originally sent from China, and in the column the location is indicated in China, for example, Beijing, Shanghai, etc., which means that the parcel was delivered to China, and will be delivered to the recipient after customsing.

What does the status "in Customs-Control Warehouse"? How long will it take?

The status "In Customs-Control Warehouse" ("in the Customs Control warehouse") means that the parcel is on a customs warehouse in waiting for the check before exporting or sending to the airmail.

What if the status of my parcel does not change for a long time from the status of "Export Security Scan", "Export Customs Scan"?

What does the status mean "Success Find: 0 Items!" Or "China Post Has Not Received The Parcel"?

If you track the parcel by tracking number and the status of the package "China Post Has Not Received the Parcel" ("Mail of China did not receive the parcel") or "Success Find: 0 Items!" ("Result - 0 parcels"), this means that the seller gave you a non-existent (invalid) tracking number, which has not been assigned a single send parcel in China Postal Database.

There may be several reasons:

Tracking number is wrong.
From the moment the seller is sent by the seller, less than 48 hours passed, China's mail has not yet updated the parcel information.
The seller did not send the goods for some reason, for example, because of the "lack of warehouse", but plans to send them later.

To understand what this is speech In the three items, it is necessary to know how the parcel tracking system works at number:
China's mail can easily attach a label with a non-existent number on any parcel. The tracking number is invalid, and the parcel cannot be tracked while China's post will not assign it this number. Paypal payment system, Ebay and Aliexpress sites sometimes receive non-existent tracking numbers from many fraudsters sending these numbers to fill out data for payment. Many trading platforms, such as eBay or Aliexpress, require the seller to send an order within 24 hours after payment, so some sellers can provide a non-existent tracking number to avoid sanctions. Later, when the seller replenishes stocks of the goods, it uses the same tracking number to send goods, and for this number you can already track the parcel on the site website within 48 hours after the actual date of dispatch.

What should I do if the status of my parcel "Success Find: 0 Items!" Or "China Post Has Not Received The Parcel"?

If you got tracking number within 48 hours after sending, you may need to wait two more days until China is not updated.
If you got tracking number for more than two days ago, you may need to contact the seller and clarify the real date of sending and the real number of parcel. Tell the seller that you want to track the parcel by number on the site site within 48 hours after sending, otherwise you will submit a claim. As a rule, the seller gives new number Tracking, real shipment date or planned date of sending, which can be checked later on the site website.
If the seller again gives you incorrect shipping information or does not respond at all, you must submit a claim on Ebay, Aliexpress or Paypal and demand a refund. You can also leave a negative feedback about the fraudster after returning funds.

What does the status "Export Security Scan"? How long will it take?

What does the status "Export Customs Scan"? How long will it take?

"EXPORT CUSTOMS SCAN" ("Custom checking parcels sent abroad") means that the parcel is ready for customs test. As soon as the customs check is over, the parcel will be sent to the airmail.

What does the "Arrival At Inward Office of Exchange" status mean?

"Arrival At Inward Office of Exchange" ("Arrival on the Internal Exchange Point") means that the parcel is delivered to the customs of the country of destination. As soon as the removal of the parcel received from the border is completed, the parcel will be delivered to the recipient of the postal service of the country of destination.

What does the "Departure from Outward Office of Exchange" status mean? What time does it need this?

"Departure from Outward Office of Exchange") means that the parcel is ready for customs check. Once the check is over, the parcel will be sent to the airmail.

What do NULL statuses, PEK NULL, "PVG NULL", "Opening"?

Some users, after searching on other sites, see that the status of the "NULL" sending status, "PEK NULL" ("Pek Null"), "PVG NULL" ("PVG zero") or "Opening" ) etc. In fact, these strange statuses are errors as a result of incorrect translation of the Chinese mail database.

How to file a claim and demand the return of money for the wrong parcel number and the parcel that was not received?

Many recipients whose packages are delivered by China's Post, often set the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return money, how can I get money back?
The tracker shows that the parcel was returned to the supplier, or gives the status of the "unsuccessful delivery". How can I get a refund from China's Mail?
The parcel status has not changed more than 40 days, I still have not received the parcel, can I contact the seller or China's mail about the return of money?

Answers to these questions almost the same:
China's mail does not work with the recipient directly. China's mail takes requests and claims only from the supplier who has an original access to cargo to transport.
So, the recipient is better to use the mechanisms provided by eBay, Aliexpress, Paypal and as soon as possible to submit a claim for non-receipt of the parcel.

Once you have submitted a claim, the seller must confirm that the parcel was successfully delivered to the buyer. If he / she cannot provide such confirmation, the money will automatically be returned to the buyer.

How to file such a claim for non-treatment of the parcel?
On Ebay, Paypal and Aliexpress there is a link to a webpage, which is called "Dispute Resolution Center" or "Consumer Consideration Center". You can submit a claim for non-receipt of the parcel there. Everything detailed guides You will find on the site:

Is there any period when you can submit a claim for non-treatment of the parcel?
YES. On eBay and PayPal you need to submit a claim within 45 days after payment. On Aliexpress this period is 60 days.

What if I missed the deadline for filing a claim, but still want to get a refund?
If you missed the deadline for submitting a claim, then the only thing you can do is contact the seller. Large sellers S. large quantity Positive feedback, most likely, will be offered the option that will suit you in exchange for a positive feedback. It will raise sales in their store.

What if I buy goods on the site, on which there is no "Consideration Consumer Review Center", and I paid the purchase not through PayPal?
Unfortunately, in this case, you will not be easy to get money back, it is often impossible. Therefore, we advise you to buy goods from Chinese vendors on large trading platforms, such as eBay, Aliexpress, Amazon, DX, etc., with a high level of buyers' rights.

If you buy goods on little-known sites, try to pay for purchases via PayPal. Never use bank transfer, money transfers, such as MoneyGram or Western Union, Bitcoin-type electronic currencies to pay for goods, even if you shop on well-known sites - eBay or Aliexpress, but strangers.

If the trouble occurred and you paid for the purchase of a payment card, you can contact the bank and take advantage of the procedure for the return of funds - Chargejback. The product is described in the article:

Parcel status from China Airlines, place PEK. What is it?

The PEK code was assigned to the International Association of Air Transport (IATA) by Suddu International Airport (Beijing). This status means that the parcel is sent from this airport to the country of destination.