How to eliminate Google Play errors when installing and updating applications. How to eliminate Google Play errors when installing and updating Play Market application error 491 what to do

What happened to you? Find interesting application And trying to install it, but by clicking the "Install" button, get an error message. It is pretty annoying, right? Therefore, we decided to make a list of common mistakes, what they mean and how to eliminate.

Solutions similar problems Based primarily on own experience, as well as the moderators of the forum of their readers. If you encountered other problems in Google Play., Describe them in the comments below, and we will try to help.

Error DF-BPA-09 (error in purchase processing)

Error when processing a purchase happens quite often when you are trying to download the app. The problem does not go away by itself, so you need to open the settings.

Decision:
This error is related to Google Play, so we hope that it will be corrected soon. Meanwhile, do the following:

Open the "Settings" on your device.
Go to the "Applications" section, and then in the "Application Manager".
Go to the "All" tab.
Find in the "Google Play Framework" list and click on it.
Clean the application data by pressing the appropriate button.

If it did not help, then go to the Google Play website from the computer and install the desired application from it.

Error code 194.

The error occurs when you are trying to download games or programs from Google Play Market.

Decision:
To get rid of this error, you need to clear the application data " Google services Play. "

Open Settings\u003e Applications\u003e Application Manager.
Move to the "All" tab and find the Google Play Services.
Click on it, and then clean the data.
Repeat this process, but on this to select in the list of applications "Google Play Market". And now repeat the application setting.

If this did not solve this problem, then try to update the application store itself by downloading last version This link.

Error code 495.

The problem occurs when downloading and updating applications.

Decision:
Remove google data Play Market in Settings\u003e Applications\u003e Application Manager\u003e All\u003e Google Play Market. Also delete Google Services Framework data.

Remove Google account on your device, restart the device and add it again.

Error code 941.

Interrupting the update process.

Decision:
Go to Settings\u003e Applications\u003e Application Manager\u003e All\u003e Google Play Market and press Buttons Clear Data and Clear Cache. In the same section, find the "Download Manager" and Clear the data and cache of this program. Try repeating updates.

Error code RH01 or RPC: S-5: AEC-0

Error when receiving information from the server.

Decision:
Go to Settings\u003e Applications\u003e Application Manager\u003e All\u003e Google Play Market and Clean Cache and Data. Repeat this procedure from Google Services Framework.

Another solution:
Try delete an existing gmail account, restart the device, and then add.

Error code 504.

The application cannot be downloaded due to an error.

Decision:
Just clean the data and cache google applications Play Market and Google Services Framework from settings. Go to application section "\u003e Application Manager\u003e All and find them.

Another solution:
Try to delete Gmail account.

Error code 491.

Downloads and updates of applications are not possible.

Decision:
Remove your Google account, restart the device and add anew. Next, go to "Settings", open in the "Application Manager" section. Application Manager. In the "All" tab, find Google services, and clean their data and cache, and then force the application to work.

Error code 498.

Interruption of downloads from Google Play Market.

Decision:
The problem is that the cache section on your gadget is filled. Remove unnecessary applications and files, and then reboot to the recovery mode. To do this, turn off the device, and then clamp the "volume up" buttons, "home" and "inclusion". This mode allows you to clear the cache and make full reset Smartphone or tablet.

Select "WIPE CACHE PARTITION" using the volume buttons. Press the power button to confirm.

Error code 919.

The application was hardened and installed, but not started.

Decision:
The problem is that there is no sufficient amount of free memory on the device, on this remove unnecessary data as music, application view.

Error code 413.

Download applications or updating them is not possible. If you use proxy, remember that it can cause problems in the work of Google Play Market.

Decision:
Find the "Applications" section in the settings, go to "Application Manager", and then open the All tab. Find in the Google service and Google Play Market application list, and clean their data.

Error code 921.

You can not install a program or game.

Decision:
Try to first clear the data and cache Google Play Market, but if it does not help, then delete your Google account, restart the phone, and then add it again.

Damaged package file

Error store application Google Play Market.

Decision:
Open the "Settings", go to the "Applications" section, then in the Application Manager. In the "All" deposit, find an application that causes an error and clean it.

Another solution:
Try installing the application from the web version of the store or download it not through a Wi-Fi connection, but mobile.

Error code 403.

Loading is not possible, and the request is "unacceptable". Usually it happens when two Google accounts are used to purchase applications on one device.

Decision:
Enter Google Play Market with the right Google account. Delete the application that caused problems, and set it again by clicking the purchase button.

Second decision:
Remove the VPN settings. To do this, go to Settings\u003e Other Settings\u003e VPN.

Third decision:
You need to erase fully the entire search history that you can easily do in the Play Market yourself by choosing the "Cleament Search History" application in the settings.

Fourth solution:
Create new account And sign in with it to the app store. Then reinstall this application.

Error code 923.

Loading is not possible: Error when synchronizing account data or insufficient cache memory.

Decision:
Delete Google Account and unnecessary applications. The next step will be a complete cache cleaning through the recovery: select "WIPE CACHE PARTITION", and then restart the device by pressing the "Reboot System Now". Do not worry, your data will not be deleted. Add account again.

Error code 492.

It is impossible to install the application by the wine Dalvik cache.

Decision:
Everything is very simple - Clean the application data "Google" and "Google Play Market" applications. To do this, go to the "Application" settings section, then in the Application Manager and move to the last tab, "All".

Note:If the problem did not solve, then it is necessary to clean the Dalvik cache. Run the smartphone in the recovery mode, turning it off first, and then clicking the "Volume up" button, "home" and "power". In the menu that appears, select "WIPE CACHE PARTITION" using the volume buttons for moving, and confirm by pressing the power button. In the extreme case, you can make a complete reset of the device.

Error code 101.

You can not install the program, as it is already too much installed.

Decision:
Remove old, unused applications.

Error code 481.

There is a problem with your Google Play Market Account.

Decision:
Remove your Google Current account and add another.

Error code 927.

Loading is not possible because the Play Market is updated.

Decision:
Wait a couple of minutes while Google Play will not be updated. If the problem does not disappear, then go to the "Settings" application, move to the "Application Manager" section, "Application Manager" section, and then go to the "All" tab. Find here applications Google services and Play Market, and clean their data and stop.

Error code 911.

You can not download the app.

Decision:
To begin with, try cleaning Google services. If this did not work, then try to download the program by connecting to another wi-Fi network. You can also try to upload it by using mobile data.

Error code 920.

It is impossible to download a program or game.

Decision:
Turn off the Wi-Fi and turn on, and then try to install the application. Clean the Google Play data of the Market, delete the update and restart the device.

Another solution:
Try to delete Google account, and then restart the smartphone and add again. You can also add another account.

Error code -24

The problem is unknown.

Decision:
To eliminate this error, you need superuser rights. Install Root Explorer, go to Data / Data and find the folder there with the name of the application that does not download. Remove it and try again.

PC error code: AEC: 0]

Decision:
Delete all synchronized accounts. Open the settings, go to section with installed applicationsAnd find the Market in the list of all Google Play. Delete its data and restart the machine and try again.

RPC error code: S-3

Unable to download the application.

Decision:
Delete Google Account, then add it again. You can also try add an alternative account.

If you have any other problem, then inform in the comments, and we will try to help you.

Updated 02.22.2017

Error code 975 in Google Play

The good news is that the error 975 takes place very rarely, and the bad news is that it is not yet. If you encountered this problem, then contact the Google technical support.

Google Play error code 963 in Google Play

With this mistake faces predominantly owners HTC One. M8 and M9 when trying to install something from the Google Play app store or simply update the application.

First decision
Try to clear the Google Play application cache, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.

Second decision
If this error is still present, then now try to delete Google Play updates, and then clean it.

Third decision
Turn off the map microSd memory. To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now start the Play Market and try updating / install the application again. If it works, you can activate MicroSD back.

Fourth solution
The update error may occur due to the fact that the application is on the memory card. Try transfer it back to the phone's memory, and then update through the market. If the process was crowned with success, then you can transfer the application back.

Error code 944 in Google Play

This problem occurs during application updates. Users face it when the application store does not work, that is, the problem in the company servers.

Decision
Go to Play Market a little later. This is a temporary problem, so you need to just wait a bit.

Error code 940 in Google Play

Unable to download the application.

Decision
Sometimes it is enough to restart the phone, but if nothing has changed, follow this instruction:

Open "Settings", "Application Manager" and find the Market in the Google Play list. Clean the cache of this application.
Here I find the Download Manager application and clean it.
Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 in Google Play

Usually occurs during installation of applications with additional data, which occupy more free space in the phone's memory. The application is loaded, but a message appears on the screen with an error, which is why the process is interrupted.

Decision
Remove installed updates Google Play Market Applications. After that try to download such applications again.

Error code 906 in Google Play (for 906 and 963 Solution is the same)

This error basically occurs on smartphones such as HTC One M8 and M9 while installing applications or updates.

Decision
With problems in installing or updating applications you need to clear the cache and Play data of the Market. If it did not help, then you need to delete it updates. If it does not remove this error, try to disable the memory card and only then you need to repeat the installation / update process.

Error code 905 in Google Play

Difficulties with downloading applications or correct installation of updates.

Decision
Open the settings and go to the All-installed Applications installed on your phone. Find Google Play Market and delete updates, and then wait a few seconds. Then let the time that the market is installed back these updates and then the problem should disappear.

Error code 505 in Google Play

Two or more applications with dubbed permissions.

Decision
You need to find out what application has the same permissions as what you want to install and then you need to remove it. To do this, you must find an APK file application you are going to install, and then try to restore it using the Lucky Patcher tool. It will display alert, where there will be the name of the program with which problems arose. His, as you could guess, you need to delete.

Error code 501 in Google Play

If you can not open Google Play Market or perform installation, then you can almost with confidence you can say the error 501.

Decision
To solve this problem, you need to clear these applications: Google Play Services and Play Market. You also need to delete Google account, and then restart the phone. Now you can add an account again, but wait 5 minutes until everything is synchronized (just do not touch the smartphone). After that, the error 501 should not disturb you.

Error code 497.

Difficulties with updating installed applications.

First decision
Clean the Market data: Open the settings, go to the "Applications" section, and then go to the menu of all applications. Find the application from Google in the list and clear the data, as well as delete updates.

Second decision
Disable the memory card through memory settings and then try updating the application with which an error occurs. If you did not help or you do not use MicroSD, then read the third solution.

Third decision
Unfortunately, this method requires the right superuser. With their help, you can delete a system application that does not want to be updated. Install from Application Store root application Explorer and then go to it in it system section Phone (System / App). Find the application here and delete the folder with it.

Error code 110 in Google Play

The application cannot be installed.

Decision
Just clean the cache Play Market. If the problem has not disappeared, then try installing the application via the web version of the application store.

Found a mistake? Highlight it and press Ctrl + Enter

After a long use of a smartphone or tablet under android managementmay come such a moment when when you try to install the next application or game, the system will give a refusal and reports that an error occurred 491. The installation in this case will be interrupted. The first thing to do in this case is to restart the device and try again. If this procedure did not help, we recommend reading this article and try ways to help correct the error 491 in the Google Play store.

Why Google Play gives an error 491

Since the Google Play application is actually a web client of the store, then with each opening it, everything you see on the display is loaded from the network. Screenshots, icons, text, video, and so on. All this is loaded from the network and to speed up the launch of the application and open the pages visited in the future, as well as to save traffic, the system automatically saves part of the data in your device's memory. As soon as such saved data called cache becomes critical and they interfere stable work Systems, the Google Play application stops downloading new data and reports error 491.

How to fix the error 491 in the Google Play Store

Get rid of an annoying error 491, which also prevents the installation of new games and applications, in several ways. We describe them below and recommend apply alternately, until the error stops reminding yourself.

Method # 1.

Open the settings of your device and go to the application category.
Find system applications Google Play and Google Services Play Market..
Open the properties alternately and clean the cache by pressing the button with the corresponding name.
We also recommend erase all these applications. The required button is on the same properties page of each application.
Restart the device and try to try to install an application or game.

Method # 2.

It rarely happens that the first method was not effective. In this case, do everything that is described below:
Go to the settings of your smartphone or tablet.
Enter the account category.
Select Google Account, which is used to work with Google Play.
Open its properties and delete it from the device settings.
After that, re-log in to your Google account by entering the login and password.

Not yet encountered errors that pop up when installing or updating applications in Google Play? Nothing, it's only a matter of time! If you once come across unforeseen difficulties, you should not lower your hands. Take a look at our guide to combat typical errors!

No one guarantees that the recommendations will help get rid of the installation problems. Moreover, unconscious actions can harm both your smartphone and personal data stored in it. I strongly recommend not to climb into the water, not knowing the broth. Although, by and large, nothing "criminal" you do and do not have to. Go.

error 491 - Error 491

Delete your Google Account. To do this, go to the smartphone settings, scroll to accounts (accounts), log in to google profile And remove it. Restart your smartphone and connect the account again. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", click "Clear Data" and "Stop".

eRROR 498 - Error 498

The problem is related to the cache overflow of the device. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the audio and home reduction key simultaneously (on most Samsung devices) or the audio and power reduction key (on most other devices). This mode offers a number of options. Select "W. iPE Cache Partition "Using the sound control keys and confirm the action by pressing the power key.

error 919 - Error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, video and volume applications.
Solution 2. Change the APN settings.

error 413 - Error 413

If you use a proxy server, remember that it can cause problems with google work Play Market.

error 923 - Error 923

Remove your Google Account and get rid of unnecessary applications that clog free space. Next restart the phone in R mode ecoovery. Select "WIPE CACHE PARTITION" and load the device with the usual way. Do not worry, your personal data will not be deleted. Install Google Account.

error 921 - Error 921

Try to delete the Google Play Market application cache. If this maneuver does not work, delete all the Google Play Market application data, but consider that this action will delete all the settings that are previously displayed. In the extreme case, remove the Google account, restart the device and connect it again.

error 403 - Error 403

Usually this error is related to the use of two Google accounts to purchase applications on one device.

Connect to Google Play Market with the right account. Delete the problem application. Once again, try to install the application by clicking the "Buy" button.

error 492 - Error 492

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play" Services, click "Clear Data" and "Stop". Make the same actions with respect to the Google Play Market application. If the problem does not disappear, delete dalvik-cache. This feature is available in Recovery mode if you have root rights. If you do not have superuser rights, you need to perform Data Wipe / Factory Reset. This option is available to all in the same recovery mode. Be careful, this action will clean all your data on the smartphone, you must preserve the backup of the information.

error 927 - Error 927

Just wait a couple of minutes while Google Play will complete the update procedure. If the problem is not solved, go to the settings, enter the application menu, click on the "All" tab, find "Google Play" Services, click "Clear Data" and "Stop". Make the same actions with respect to the Google Play Market application.

error 101 - Error 101

Banal deletion of unnecessary applications should help. Otherwise, clear the Google Play Market, delete Google's account and log in.

error 481 - Error 481

Remove the current Google account and use another.

error 911 - Error 911

Solution 1. Clear Google Play Market data. Go to the settings, enter the Application menu, click on the "All" tab, find the "Google Play Market", click "Stop", "Clear Data" and "Clear Cache".

Solution 2. If you use a WIFI connection that requires authorization on a web page, most likely, the ability to authenticate is exhausted. Enter the APN using your mobile browser rebel. Open Google Play Market and Run the application update again. If it did not help, the problem lies in the WiFi network itself.

Solution 3. Just connect to another WiFi network and run the update.

Method 4. Use cell network To update instead of WiFi. But use this method Only for update small games and applications. Large updates can hit your pocket.

error 920 - Error 920

Solution 1. Turn off WiFi. Turn on WiFi. Run Google Play Market and run the setting or update the application.

Solution 2. Delete Google account. Restart the phone and log in again. Alternatively, you can add another Google Account, run the application store and download the app.

Solution 3. Navigate to the settings, enter the application menu, click on the "All" tab, find the "Google Play Market", delete updates, click "Clear Data" and "Clear Cache", restart your smartphone. Open the market and install applications.

error 941 - Error 941

Go to the settings, enter the Application menu, click on the "All" tab, find the "Google Play Market", click "Stop", "Clear Data" and "Clear Cache". Clean the cache and delete the download manager data. Open the market and try to update. If the problem has not disappeared, additionally, try to delete Google Play Market updates.

error 504 - Error 504

oogle Service Framework.

error 495 - Error 495

Solution 1. Navigate to the settings, enter the application menu, click on the "All" tab, find the "Google Play Market", click "Clear Data" and "Clear Cache". Repeat the action and for "G oogle Service Framework. Try installing updates. If the error pops up still, try to delete Google Play updates.

Solution 2. Delete Google account. Stop, delete data and cache for Google Play Market, G oogle Service Framework and download dispatcher. Add a Google account and restart your smartphone.

error RH01 - Error RH01

Solution 2. Delete Google account. Stop, remove the data and cache for Google Play Market, Google Service Framework and download manager. Add a Google account and restart your smartphone.

eRROR RPC: S-5: AEC-0 - RPC error: S-5: AEC-0

Solution 1. Navigate to the settings, enter the application menu, click on the All tab, find the "Google Play Market" tab, click "Delete Updates" and "Clear Cache". Delete the cache and the data for Google Service Framework and the download manager. Try installing updates.

Solution 2. Delete Google account. Stop, delete data and cache for Google Play Market, G oogle Service Framework and download dispatcher. Add a Google account and restart your smartphone.

eRROR -24 - Error -24

Solution 1 (needed). Install file manager, for example, root manager. In internal memory Go to the Android / Data / com.WhatsApp folder and delete it. Set WhatsApp with Google Play Market.

Solution 2. Install CleanMaster. Remove WhatsApp. Delete residual files using CleanMaster.

Solution 3. Make a backup of applications and data stored on your smartphone and reset the device settings to factory.

package File Invalid.

Solution 1. Find the application in the device settings and delete its cache and data.

Solution 2. Install the application using the Google Play Market web interface.

Solution 3. Disconnect WiFi and install updates using your mobile Internet.

Solution 4. Delete the cache and Google Play Market and Google Service Framework. Try to update. If you do not work, delete Google account. Restart your smartphone and log in to your Google Account.

installation UnsSuccessful Error

Solution 1. Delete the application and reinstall it.

Solution 2. Clean Google Play Market Cache.

Solution 3. Delete Google Play Market updates.

Solution 4. Disconnect the SD card before installing the application.

Solution 5. Delete the folder.android_secure

error RPC: AEC: 0]

Remove Google Account. Delete all synchronized accounts. Clear Google Play Market. Restart your smartphone.

RPC: S-3

Remove Google Account. Add it anew or connect another profile.

And what application installation errors in Google Play have you met? You can suggest alternative methods problem solution? Buy iPhone - not considered!

If you are familiar with the type: "Failed to download the application - Error 491" or "Failed to update the application because of the same mistakes" - you hit the address. This problem is very common (do not worry - you are not alone), but the nature of its occurrence has enough wide range. First of all, it is necessary to make sure that everything is in order with your internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or failure in its work.

In general, the playing market error 491 means the impossibility of downloading or updating applications. With the health of the Internet there is a universal wayher decisions. So, if on your device is only one google account - in the first stage it will need to be removed from the phone, and then renovate. (In case with two and more accounts - choose the one that is registered by the application settings play Market). Below is given detailed instructions with screenshots.

Go to the settings of the smartphone. In the "Personal Information" group, find "Accounts". Next, select "Google" - the list opens with your postal address at the top. Now click on three vertical points in the right corner from above and in the same way in a small flailing window press " Delete Account" (In the presence of a PIN code or graphic key You need to lead it). Now restart the phone.

After rebooting, add your Google account account (in the menu, where did you come from). OK, now again go to the phone menu and select the "Application" item. It requires a program with the name " ServicesGoogle Play."(The 6th Android opens a list with all default applications, in the older versions you need to first go to the All Applications tab). Click on "Google Play" services and further on the "Storage" subparagraph. At first, click "Clear Kesh", and then to "Place Management". Here at the bottom find "Delete all data" and confirm the operation. Finally, we return to two tabs back, to the services of Google Play and click the "Stop" button.

We hope now you will never again see the 491 error code in the play mark! But, note that the method described above does not give 100% warranty (it all depends on the nature of the root cause). Some users complain about the application Clean. Master Or antivirus that interfere with Google services and cause an error 491 when downloading from the market (there is another problem with Dalvik Cashem). So, if after the steps done above the error is still present - stop the work Clean Master(or other applications that you suspect) and try again. Also, please share your experience in the comments, especially if you have found an application that did not allow to correct the 491th error.

Many users of smartphones often face a problem when you try to install any application on your device, an error 491 appears. The reasons why this happens may be somewhat, starting from the OS failure and ending with the problems in the app store itself from " Google. " Next, we will describe in detail about the most common causes, because of which an error appears, as well as consider ways to eliminate the fault.

System failure

Most frequent causeWhy an error 491 occurs, the "Android" OS software fails on the phone or tablet. Should not be surprised that this can happen because this operating system It is susceptible to the appearance of various failures no less than others. A failure can be caused by any factor, for example, an unexpected reboot of a smartphone.

But not everything is so bad, the benefit is coping with this problem quite easily, although it is worth saying that there are as many as 3 of different ways:

The first way is suitable for most cases of error 491. All you need to make the user is to restart your phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn on.

If the first method turned out to be powerless, then it is worth using the second - to reset the settings to the factory state. Even if there are any damage system files, Because of which there are different errors, the full reset of the settings will restore everything and lead in the former look. It is done, it's just enough to go to the phone settings, go to the menu item " Backups and reset "and click there on the appropriate button.
Well, and the third way, in case nothing helps, - flashing the smartphone. To such a step, some users also resort, but it is worth noting, much less often. It is not always possible to perform it easily, in addition, for each phone, the instructions are different, as well as the files needed for the firmware. So that universal Fashion There is no. The most correct option in this situation is to visit the page forum or the site dedicated to specific model phone where there will be files for firmware I. detailed instructions With pictures and description what to do.

Problems with Google Play Store

The second reason why the 491 error may occur on "Android", - problems with the cache and data of the Google Play application. It is also very common, so it's not worth wondering if it affected your device. It is fixed everything in this case is quite simple, the main thing follows the instructions:

We go into the phone settings, looking for an application "Application" and choose it.
In the window that opens, you need to switch to the "All" tab and find the set Google Play application store there. Click on it.
In another window that opens, you must alternately press 2 buttons - "Erase the data" and "Clear Cache".
Once the cleaning is performed, you should restart the smartphone and you can safely use the Google app store.

Also, sometimes the error 491 may appear due to the update of the "Google Play" itself on a newer and fresh version. All you need to do in this situation - delete updates. It is done easily: you need to repeat all the above steps, only instead of cleaning the data and delete the cache - click on the button above "restore the previous version". When updates are deleted, the phone should be restarted, after which they can be used.

Google account error

The third reason why an error 491 occurs - a failure or error of synchronization of the tied account "Google". No one knows exactly what can appear because this problemBut the fact that it exists is a fact.

It is also difficult to solve the malfunction in this case. All that you want to make a user is to go to the "Accounts" menu in the phone settings, select a tied Google account and in the window that opens to click on 3 points from above, then click on the "Delete" button.

After these actions, the phone needs to restart and re-perform the binding of the Google account.

No Internet

The following reason why occurs "Error 491: Failed to download the application ..." - the absence or failure in the work of the Internet connection. If you do not really good provider And there are frequently in the work of the Internet, then with a large share of probability it can be argued that it is precisely this causes an error.

Fix the problem in this case, you can without much difficulty - you need to disable Wi-Fi on the phone, then restart the router (pull the power plug from the outlet for 15 seconds and stick back), then re-connect your smartphone to the Internet.

Error Services "Google"

Well, the last reason why the error 491 may occur on Android, - failure in the "Google" services. Services, as you know, collect many information about the work of Google applications, after which they retain them into their cache. So, if it is damaged, for example, because of the OS failure, this may cause the appearance of various errors.

It is possible to correct the problem in this situation:

Go to "Settings"\u003e Applications\u003e All Programs tab.
We find and click on the list on the Google Services application.
In the window that appears - on the button "Clear cache", and then to the one that is higher, "place management".
Another window will open, in which, at the bottom there will be a "Delete all data" button, which you want to click and confirm the action.
Once the cleaning is performed, reboot the device and use it!