How to get through to the hot line of MTS. How to call the MTS operator directly alternative ways of communication with the operator

MTS support services operates around the clock, taking subscriber calls. Dosvong here is carried out on three telephone numbers - for network customers, for calls from other operators, for calls from international roaming. To call the MTS operator, use our rapid dialing instructions.

First you need to remember that it is impossible to contact the operator's specialists without an answering machine. No phones that allow you to get through directly, there is no online. It is also impossible to order a callback - this functionality is not implemented. For the rest there is a free short number 0890, working around the clock.

The MTS 0890 reference service number is multichannel. Call-centers are treated with dozens of simultaneously entering calls. Waiting time consultant at peak hours is 10-15 minutes, sometimes longer. In the free clock, the connection with the living operator is set in 1-2 minutes. The queue is formed automatically, it will not be possible to influence it. Calls to the operator number MTS 0890 are free.

It is believed that the priority in the dialing is given to subscribers with the largest subscription fee. For the same version, subscribers using tariffs without subscriptions are transferred to the end of the queue.

How to call from any mobile or stationary

To call MTS from another operator, you should dial a single number 8-800-250-0890. It is available from both cellular and stationary phones - from mobile for free, with urban, too, as well as any numbers in the standard 8800. Dial the number, move through the voice menu, wait for the live consultant and ask him the question.

There is a small lifehak - if the MTS 0890 phone does not connect with experts, call 8-800-250-0890 from another phone (Beeline, Megaphone, Tele2, Tinkoff). A similar scheme is used on biline - customers of this network are called to a hotline from other operators (as well as from city phones).

Room for corporate clients and legal entities

The reference service for individuals is not suitable for solving the problems of corporate clients. For them, a separate hotline at 8-800-250-0990 was created. It works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients consult here.

How to call the MTS operator in Crimea

Crimean MTS subscribers are serviced by the Krasnodar Territory hotline. Call the number 0890, pass the voice menu, wait for connections with a specialist of the help desk. From urban phones, use the number 8-800-250-0890.

Call in Roaming

To talk to a MTS specialist from international roaming, call + 7-495-766-01-66. Dial the number in such a format - without eight and through "+7". The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are free.

How to quickly get through the "living" operator

Phone MTS 0890 is one for all subscribers who are individuals. And all the callers are forced to expect their turn. Coming by the voice menu will not work - there are no bypass paths and direct phones.

To connect with MTS specialists as quickly as possible, call late morning and afternoon or late in the evening. In the peak hours (morning, lunch, evening) hotline is occupied, the response time is 15-20 minutes. If the problem does not tolerate delay, go to the nearest service office.

Combinations for connecting with the "alive" operator

All MTS subscribers can call the operator from mobile by typing a short number 08460 or 0890. Both phones work in Russia.

Call over the network in technical support is free.

To contact the MTS operator:

• you should listen to the voice menu;
• at the prompts at the right time, press first to the figure with a paragraph "Lucky SIM card or an emergency situation" is a number 5, but it changes regularly and maybe another, for example 4;
• Next, press 0;
• after these manipulations, you will be switched to the direct number of the Living Operator of the MTS Help Service.

Other Methods of Communication with Technical Support MTS

Another way to communicate with the MTS hotline specialists on the website or in the Personal Account. Log in and ask your question. The answer will go to the personal account or chat within a few minutes. You can also use a mobile application. Feedback form on the MTS website is closed.

It is easy to get through to MTS - use for this number 0890 and 8-800-250-0890 and forget about calls without an answering machine. Call the above time, which will avoid long-lasting expectation. And some tasks are the most convenient to solve through your personal account - here you can take the detail, change the tariff, turn off the paid options, once and forever to deal with subscriptions.

Do you need to contact the MTS Support Specialist? In this section you will find the contact details of the cellular operator for subscribers of all service regions.

Unified Free Service Support Service "MTS":

Call MTS for free from any mobile and urban telephone of Russia. 0890 - For free calls from MTS.

How to call the MTS hotline?

To directly phoned with mTS support service operator, Call free number 8800 250 0890 from any mobile phone of Russia (MegaFon, Beeline, Tele2, Yota and Virtual Operators), stay on the line and listen to the end of the automatic voice system. You will be transferred to the first liberated employee of the hotline mobile operator.

Note that in the peak clock when mTS reference service At the same time, a significant number of subscribers are called, the operator's response is possible. For your convenience, the system will announce an approximate time waiting for an employee's response.

For free calls to MTS Reference Service, you can use either the operator's service intranet number - 0890 (Calls to which are completely free from mobile in the MTS network zone) or a single free number 8800 250 0890, to which you can no doubt call from any urban or mobile phone of another operator. At the same time, the call will be free for you, even from mobile phone operators - MegaFon, Beeline or Tele2. Calls are free from all regions, including the largest cities: Moscow, St. Petersburg, Novosibirsk, Ekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov and Krasnodar .

Other reference numbers MTS

MTS Group of Companies, unites not only a cellular operator, but also a financial organization and an Internet provider and offers its customers an additional federal number for communicating with the staff of the help desk and technical support of all units. Use the phone number below if you are a client of one or more divisions of the MTS Group of Companies.

The challenges to the single phone help reference service 88002508250 are not charged by subscribers of any Russian telecom operator (including MTS, Rostelecom, MegaFon, Beeline and Tele2). For calls from MTS, use a short hotline number 0890 (free of charge).

Call number in MTS from abroad

When finding outside the Russian Federation, the number above the phone numbers will not act, because They are intended for calls from numbers registered in Russia. Use the phone number below to get through into MTS from roaming or from a telephone registered in another state.

+7 495 766 0166

When finding in international and national roaming MTS, calls to the number +7 495 766 0166 are not charged. If you call the MTS contact center from the phone of another telecom operator (both mobile and stationary), payment will be made in accordance with the tariffs for international relations. We recommend to clarify how much a minute of conversation will cost, especially if you are calling from a hotel phone.

Technical support specialists work for customers in all popular social networks and respond to questions by email. Additional information can be found in the main section.

Geography of MTS

The Contact Center of Mobile TeleSystems OJSC and the technical support service subscribers work for operator clients in the following regions of Russia:

Moscow and St. Petersburg , Republic of Adygea (Maykop), Altai Territory (Barnaul), Amur region (Blagoveshchensk), Arkhangelsk region (Arkhangelsk), Astrakhan region (Astrakhan), Belgorod region (Belgorod), Bryansk region (Bryansk), Republic of Buryatia (Ulan-Ude) , Vladimir Oblast (Vladimir), Volgograd Oblast (Volgograd), Vologda Oblast (Vologda and Cherepovets), Voronezh Oblast (Voronezh), Republic of Dagestan (Makhachkala), Jewish JSC (Birobidzhan), Zabaykali (Chita), Ivanovo region (Ivanovo) , Republic of Ingushetia (Magas), Irkutsk Oblast (IRKUTSK), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga region (Kaluga), Kamchatka (Petropavlovsk-Kamchatsky), Karachay-Circassian Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo region (Kemerovo), Kirov region (Kirov), Republic of Komi (Syktyvkar), Kostroma region (Kostroma), Krasnodar Territory (Krasnodar, Sochi, Novorossiy K, Anapa), Krasnoyarsk Territory (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola ), Republic of Mordovia (Saransk), Moscow Oblast (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets JSC (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Velikiy Novgorod), Novosibirsk Oblast (Novosibirsk), Omsk Region (Omsk), Orenburg Oblast (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky Krai (Vladivostok), Pskov region ( Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), \u200b\u200bSakhalin region (South Sakhalinsk), Sverdlovsk region (Yekaterinburg), Republic of North Row Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol Territory (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk, former "Tomsk cellular communication") , Tula region (Tula), Republic of Tyva (Kyzyl), Tyumen region (Tyumen), Ulmurt Republic (Izhevsk), Ulyanovsk region (Ulyanovsk), Khabarovsk region (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansiysk AO - Ugra ( Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka AO (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets JSC (Salekhard) and Yaroslavl region (Yaroslavl).

We ask you to note that communication with the MTS Help Line Employees is recorded. It is necessary solely for the purpose of improving the convenience of the company's customers. In the event of such a need, the service quality control service will be able to listen to the conversation and evaluate the competence and politeness of the employee of the hotline operator.

All phone numbers that are listed in this section are given as of March 2020. Additional information can be found on the official website of the telecommunications operator www.mts.ru. In addition to customers operator MTS, support for subscribers "A-Mobile" and "Allo" is supported.

Cell phone - an integral attribute of each modern person. If you do not prefer to live on the lap of nature surrounded by a pine, the mobile phone needs you. However, the choice of phone selection should be selected. If you choose the services of the MTS operator, then you all know about your capabilities? We will understand this today.

Help operator MTS

From this point and you need to start choosing your operator. If the customer support is at a high level, then any problematic question you decide, and you are hardly a complaint to the quality of communication. So, from a mobile phone? Why do you need this information? For such a call, there are a lot of reasons from ignorance of our own balance to the missing SIM card, consulting about roaming and so on. Let's immediately understand, in what cases will we use a conversation with your telecommunications operator.

Reason call

There are a number of situations in which this important call will help you.

1. You lost the phone, spoiled a SIM card, you have stolen mobile. In all these cases you will not know what to do. Meanwhile, the call to the operator will not just help you calm down and focus, but also tell me how to restore the SIM card, how to do with lost but important contacts and where to turn about theft. Any advice will not be superfluous in such a situation, especially since the person experienced in these affairs.
2. You can always get technical support. For example, you cannot enable the Internet browser or want to change the beep call. In all these situations, you need to contact the MTS operator from mobile? We will tell about it later.
3. You need advice on communication. For example, you are going on vacation and plan to connect roaming service. The operator will advise you about tariffs and prices. It will be faster than if you were understandable in all the intricacies themselves.
4. You need additional services. Almost always you can connect everything you need by sending special codes and messages, but it is quite difficult to find this information. Call the MTS operator from the mobile is very simple, and it will fulfill your requests in seconds, connect the SMS-messages packets, activates bonuses and so on.

Contact

And here it was not without the conditions.

Services to individuals

Contact Center is engaged in the following issues:

1. changing the tariff plan on request;
2. connect or disable additional services and options;
3. technical support on various proposals and current shares;
4. changing phone number;
5. locking the phone at a certain time.

The Center also advises on all possible issues, for example:

1. write-off of money from the balance of the phone;
2. payment procedure of a specific service, tariffing;
3. request detail of conversations;
4. connecting the number or its temporary shutdown;
5. room service and all that is connected with it.

Services for legal entities

If you are legal, then you can get access to the full range of services, knowing the code word. If you know how to call the MTS operator from the mobile, but forgotten the code word, it is possible to change it only with a personal presence in the office of the company. The list of services is identical already mentioned. Plus a few extra. For example, you can choose a way of delivery of accounts.

By fax or email

If you contact the contact center in this way, you can count that you will be connected, or will be connected to the service, help change the number, your data and the tariff plan, block the phone for the desired time or cancel the blocking. In addition, legal entities can change the password for Internet services and the account delivery address.

Talk about the cost

You already know how to call the operator MTS, but you need to know about one interesting moment. Oddly enough, but the fact that the bell is made free of charge, does not mean that nothing will have to pay. If the service you ask for an operator can be done through the self-service terminal, then you will pay 10 rubles for it. This does not apply to simple consultations, but here refers here, for example, connecting additional options. That is, even if the price list states that the connection to the service is carried out for free, you still write 10 rubles for the fact that the operator performed this procedure for you. In this regard, it's time to talk about how to do without a contact center, and it can be done in different ways.

Other problem solving options

Instead of calling the operator, you yourself can solve many problems without resorting to his help. For this there is a lot of options. You can always choose the most convenient. It depends on whether you have access to the Internet, do you know how you are able to type text messages, as you replenish the balance of the phone. Let's start with the simplest text messaging.

Manage services by SMS

This is a free resource affordable to any person anywhere where he has a telephone connection. No settings will be required, and to learn special codes, allowing you to change the tariff plans and connect options, you can only send the number 2 to the number 111. On this request you will receive a complete list of services that you can get using this method. If you sent an application for changing the tariff plan, and this is not possible from technical considerations, you will receive an answer: "This request cannot be executed." In this case, nothing with your balance will not be written off. All service codes you can also find out on the site of the operator. This method is even available to a child, and you can use it, for example, on travel.

Mobile assistant

Here you also do not need the MTS cellular operator. The method is different from the previous one only by the fact that you will not need to send anything. And instead of sending messages to number 111, simply call it. This is also a free call. Following automatic instructions, you can find out your balance, replenish his payment card, make a "promised" payment and so on. Please note that in roaming this service is paid.

Electronic assistant

You can control the phone even with terminals for receiving payments. It is very convenient if you are accustomed to thus replenish your mobile balance. So, without leaving far, you can change your tariff plan or connect a new service. However, not all so simple. To access this feature, you need to get a password. You can do this through your personal account or personally at the telecom operator.

Personal account on the site

The MTS operator, like many major marketing markets, offers its subscribers a very convenient tool - personal account. So you have access to more services, you manage your expenses in real time, you can control the location of your child and store your contacts on the network, which will prevent their accidental removal.

Conclusion

It doesn't matter where you are in the country. If you have a local room and MTS operator, how to call (SPb, Siberia or Moscow - no difference) in this case? Dial one short number 0890, on what question you would call. If it is not so urgent, use other management tools. Add services through text messages or short numbers, find out the balance by calling 111. All this makes it much easier for the interaction scheme with operators. You will not need to listen to the whole voice tree that meets you before the operator will be in touch. With you not awake extra money. You will always be aware of how your money goes, for which you pay. Now you know not just how to call the operator MTS from the mobile, and also how to do without these calls.