Emergency telephone numbers for mobiles. "112" - a single emergency number 112 ambulance

Starts to work in Russia single number emergency calls. Now, by phone "112" you can call the police, fire brigade and " ambulance"The innovation has already been appreciated in Tatarstan, Kursk and Astrakhan regions.

On August 12, amendments to federal legislation come into force. Now the system emergency"112" is approved at the state level. The regions have more authority to create such a service.

Experimental platform for the implementation telephone service rescue was the Kursk region. Back in 2008, a special center appeared here, where information is not simply processed. An employee of the unified dispatch service draws up a caller's card during a call: indicates the nature of the appeal, writes what is happening. At this point, the operator also needs to be a psychologist.

"It is always difficult to work with people. People call differently. Everyone has a different psyche. You try to calm down a person," admits Elena Fomenko, senior dispatcher of the "Service 112".

A person who calls 112 Service most often needs urgent help. Many are on the verge of life and death. The specialist must instantly decide which services to call for help. The main thing is not to lose the call, the dispatchers say. Don't let the caller panic and hang up.

The number "112" is not accidental. Analogue of the European emergency assistance system. These numbers are familiar to people in many countries. The European Union began introducing the system back in 1998. One of the inventions is the ability to make not only calls, but also send SMS with a request for help. They are working on this in Russia now.

"The system provides for the possibility of receiving SMS by number" 112 ". This technology the development stage is now underway, "says Sergey Mogilnikov, Deputy Head of the Department information technologies and communications EMERCOM of Russia.

This service has already been successfully launched in Tatarstan. During this time, all guests could write and call the international standard rescue service. Regions of Russia, at their discretion, are allowed to enter foreign languages and languages of their territory.

"The constituent entities of the Russian Federation themselves determine in which foreign languages to receive calls," confirms Mogilnikov.

911 Rescue Service is the largest and perhaps the most famous in the world. The famous three digits in the United States appeared in the middle of the 20th century. For over 50 years, experts have been creating unified system response. Today this number is familiar even to little Americans. TV spots are being filmed about how to use the system. They are not adults, but toys. This helps the child remember information better.

The rescue service in Russia is still gaining an audience. Where the number "112" is already available, thousands of lives have been saved. The response time of the operational services was reduced by 2.5 times. The Chronicle of the Ministry of Emergency Situations of the Russian Federation speaks eloquently about the statistics. In winter 2013, during a traffic jam on the Don highway. There was a pregnant girl in the car. A call on a mobile turned out to be the last hope.

In those regions of Russia where the service already operates, according to statistics, residents most often call when they need medical help. Another part of the calls falls on reports of road accidents. There are fake calls... If you call "112" in Moscow, the system will work like a switchboard. You will be offered the ability to connect with other operational services.

It is planned to launch System 112 in all regions of Russia by 2017. It is impossible to create a high-quality rescue service without the interaction of departments, including the Ministry of Internal Affairs, the Ministry of Health and the Ministry of Regional Development, experts say. At the same time, the main issue is financing. Indeed, in Europe and the United States, millions of dollars are spent on emergency services. At the same time, reminding: any saved human life is priceless.

Cellular communications are rapidly developing, more and more people are abandoning fixed wired telephones, switching to mobile devices communication. The mobile phone is the most common means of communication. In an emergency, he can save a life. But, if you need to call an ambulance from your mobile phone, do not count on the two-digit number 03 you have learned from childhood. Currently mobile connection with emergency assistance services is carried out by three-digit numbers.

This publication will tell you how to call an ambulance with cell phone how to correctly dial a number from different operators cellular: MTS, Megafon, Tele2, U-tel, Beeline, Motive and Skylink.

How to call an ambulance from a cell phone through a single rescue service: number "112"

Now calling an ambulance from a mobile phone on 03 is not possible, because GSM standards double digits are not supported. In Russia there is a unified rescue service, which you can call by dialing the number "112". It is supported by both mobile operators and landline telephones. The combination of numbers 112 makes it possible to quickly get through to the operator, who, in turn, will redirect the call to the rescuers' area nearby to the victim.

And if the phone does not have a SIM card or does it have a SIM card lock? What to do then? Don't know how to dial an ambulance number? Everything is very simple, dial 112- they will answer you! This is a very big plus of the unified rescue service. This number acts not only on the territory Russian Federation: regardless of the place of registration and residence of the subscriber, it is also valid in all countries of the European Union.

Emergency calls from cellular operators

Here are the full emergency dialing numbers of the leading mobile operators, taken from official sources.

Ambulance number: how to call an ambulance from a cell / mobile phone

Calling emergency services from the mobile operator MTS

101 - Emergency Rescue Service.
102 - Police.
103 - Ambulance.
104 - Gas service.

Beeline emergency numbers

101 - Fire brigade.
102 - Police.
103 - Ambulance.
104 - Gas emergency service.

Emergency phone numbers of the cellular operator Megafon

010 - Calling the Ministry of Emergency Situations, fire brigade.
020 - Calling the police.
030 - Calling an ambulance.
040 - Calling an emergency gas service.

Rules for dialing emergency phone numbers from the Tele2 operator

Tele 2 numbers may be different depending on the region of service.

01 * or 010 or 101 - Rescue Service, Fire Service.
02 * or 020 or 102 - Police Service, Anti-Terror Service.
03 * or 030 or 103 - Ambulance service.
04 * or 040 or 104 - Gas network emergency service.

Remember that calls to these numbers are free.

In a shock situation when you need emergency call ambulance to the scene, if you forgot how to correctly dial the number from your mobile operator, memorize one single number 112 - phone number of the United Rescue Service. When you call the answering machine, you will be informed voice instructions on further actions.

You will be required to dial additional number:

1 - fire department,
2 - police,
3 - ambulance,
4 - gas.

Then you will be redirected to the appropriate service.

Telephone numbers for calling an ambulance from a mobile: call directly

Fast way an ambulance call from a mobile - a call directly, using numbers that are different for each operator. In order not to get confused, have these numbers always at hand, save them in your phone.

Call an ambulance by numbers, depending on cellular operator you can do this:

Megafon, MTS, U-tel and Tele2 - dial 030;
Beeline - call 003;
Motive and Skylink - dial 903.

Is it possible to call an ambulance from a cell phone with zero balance

It is unrealistic to keep track of your mobile phone bill, and funds run out unexpectedly. How to call the rescue service if your balance is zero or negative? Often a person's life depends on how quickly the doctor arrives. If you find yourself in a tragic situation or next to a person who is feeling bad, feel free to dial the numbers 1-1-2 and follow the prompts of the dispatcher or the system. The call for all operators registered in Russia is free. Failure to comply with the law is punishable by harsh administrative measures.

You can call the emergency service 112 and if there are no funds on the account, the SIM card is lost or blocked. With the minimum network level, dial the combination 911, and then in the answering machine system, select item 3, after which you will connect with the operator. A single emergency telephone number operates throughout the territory of the Russian Federation. Having phoned the doctors, explain the situation clearly, specify your location precisely, so that the ambulance team will quickly understand the essence of the problem.

After the conversation, the doctor must report that the call has been accepted and indicate the time of the call. If a medical professional refuses to accept an application, for example, because of the person's age or for another reason, then feel free to call the police, since the paramedic falls under Art. Of the Criminal Code of the Russian Federation. Failure to provide assistance to a patient entails a corresponding punishment of the medical worker.

Video: how to dial an ambulance from a cell phone

Service-112 was created in order for citizens to have the opportunity in an emergency to call a single number and call several emergency services at once, including fire brigade, rescuers, police, ambulance, emergency gas service and anti-terror service. Together, emergency services can help those in need more quickly.

A similar system has been operating in foreign countries for many years. On the territory of the European Union, emergency services receive reports of incidents on the same number "112", and in the USA the number is "911".

Until recently, in Russia it was possible to call 112 only from a mobile phone, but now it will be possible to do this also from a landline phone.

When do I need to contact the 112 service?

If there is a fire or traffic accident, you witness a crime, smell strong gas, become a victim of domestic violence, or if you or anyone else needs urgent medical attention.

What should you do when you called the same number?

You will have to answer in detail the operator's questions about the nature of the incident and the services you need assistance.

Be sure to report the location of the incident! This is to ensure that emergency services are immediately dispatched to the correct address while you continue answering operator questions.

If the call is suddenly interrupted, the operator will try to call you back. In all cases, the call center will display your number and your location.

All incoming and outgoing calls are registered, information about them is entered into a single database.

In what cases do not you need to call the 112 service?

If an incident or crime has happened in the past and is not happening the moment you call, there is nothing emergency services can do to help you.

You should also not contact the 112 service if you have turned off the light or water, you saw an abandoned vehicle, you are worried about loud barking of dogs or noisy neighbors from above, etc. In addition, the operators of the 112 service do not provide information.

Never try to make a test call - this may prevent the person who really needs help from calling.

If you suddenly dialed this number by accident, do not hang up and inform the operator about it.

When you drop the call, the operator will try to call you back and, if not answered, will send an emergency response service to you. This is done so that a person can get help even in a situation when he cannot answer the operator's questions. Don't make fake calls.

The number "112" in Russia is intended for use in emergency situations and for receiving advice on safety issues and methods of protection against emergencies.

Thus, the number can be used to call the following operational services:

Fire department;

Emergency response;

The police;

Ambulance;

Emergency service of the gas network;

... "Anti-terror".

I would also like to give a few examples of situations that should be reported immediately by phone "112". These situations include:

The smell of gas in the entrance, on the floor or in the apartment;

Road traffic accident;

Domestic violence;

A crime you have witnessed;

Public order disturbance;

Urgent medical care (impaired consciousness, fresh injuries, bleeding, etc.)

If you witness any of the above situations, you should immediately dial the number "112". This call can be made from outside the coverage area of your network, without money in your account and even without a SIM card in your phone.

Remain calm and speak clearly. Inform the 112 operator that you have a problem that requires immediate attention:

The operator will ask you to answer some questions. You must answer all the questions, the main thing is to be calm. They will definitely come to your aid. Do not hang up while the operator asks you questions or says "wait", "stay on the line."

Inform about the nature of your call: fire brigade, emergency response service, police, ambulance service, gas network emergency service or anti-terror service is needed, as well as the location of the incident.

The most important thing is the location of the incident. Be prepared to answer operator questions in detail. In a life-threatening situation, the operator will continue to ask questions while emergency responders travel to the scene.

Depending on the emergency, you will be asked typical questions:

the exact address of the scene of the incident and / or approximate landmarks;
directions to the scene of the incident;
the phone number from which you are calling;
Your name;
detailed information about the incident.

Fire department should be summoned only on the suspicion that somewhere there is a smell of smoke or a flame is developing. When reporting a fire, it must be said that people are in danger and whether there are hazardous substances. The fire service provides for departure on unclear, erroneous suspicions. Do not be afraid and do not worry about calling them, in your opinion, in vain - it is their job and saving your life too.

If you are in an emergency, or witnessed an accident, violation of public order, an accident, fire, crime or other incident, you can always call the single emergency number 112. Using it, you can notify services such as “ Anti-terror ”, gas network emergency service, fire brigade, police, ambulance and emergency response service.

A single number 112 is free. It is also available in situations such as when you are out of the reception area of your mobile network, lack of money in the account, as well as with a blocked and missing SIM card. You can call it not only from landline and mobile phones, but also from pay phones.

The emergency number 112 is not a replacement for the existing emergency numbers, just as before, you can call numbers 01, 02, 03, 04 from landline telephones and by numbers 101, 102, 103 and 104 - from mobiles.

Calling a single number is permissible only in cases of emergency and in order to advise on ways to protect against emergencies and security issues. Please do not bother operators if you need help in other areas.

In the event that the operator does not answer you immediately after dialing the number, you should not drop the call. Otherwise, the operator's work will be complicated (he will be forced to call you back), and you will find yourself at the end of the waiting queue for an answer, because each call is perceived as a new one. Despite the stressful situation, try to speak to the operator as calmly and clearly as possible. During the conversation, the operator will be able to ask you many questions. Do not be annoyed by this, because in this way he is trying to present a complete picture of the situation, and answer succinctly. Also, the operator will give you some instructions, follow them accurately and in a timely manner.

If the situation improves or worsens, be sure to call back to inform about it.

The goals of creating system-112 in Russia are:

organization of a set of measures aimed at improving interaction and speeding up the response of emergency operational services when reporting incidents;
organization of calling emergency services on the principle of "one window";
implementation of the unification of the method of calling emergency services in Russia with the legislation of the European Union.

The main tasks of the system-112 are as follows:

when the connection with the operator is suddenly interrupted - automatic recovery connections;
analysis of information about incidents;
maintaining a database on the main characteristics of incidents, as well as on the beginning, end and main results of emergency response to reports of incidents;
reception of reports on incidents in foreign languages;
informing about incidents and reports about them by the dispatching services of emergency operational services, in accordance with their jurisdiction in order to organize an emergency response;
informing the unified dispatching services of municipalities;
remote psychological support for people who called 112;
reception by number 112 of messages about incidents;
receiving information from the operator about the location of the person who called the emergency telephone number 112, and / or where the subscriber device from which the call was made, as well as other information necessary to respond to the incident report, is located;
registration of all calls to 112, both incoming and outgoing.

Emergency services at this number can be called not only in Russia, but also in the EU countries.