What is the minimum warranty period for laptops in the Russian Federation? Whether the guarantee is on the laptop screen

Alexander, good evening.

As for the question of

What minimum time Warranties on laptops in the Russian Federation?
Alexander

i note that no time provided for the current legislation (no minimum, or maximum). Establishing a warranty period for goods, including a laptop, as well as determining its duration - right. Not the responsibility of the seller (manufacturer).

By virtue of Art. 5 of the Law of the Russian Federation "On the Protection of Consumer Rights"

6. Manufacturer (executor) entitled installation on the goods (work) The warranty period is the period during which in the case of detecting in the product (work) lack of manufacturer (executor), the seller, an authorized organization or an authorized individual entrepreneur, the importer must satisfy the requirements of the consumer established by Articles 18 and 29 of this Law .
7. Seller entitled install the warranty period for the goods if it is not installed by the manufacturer.

Thus, the law does not coordinate the indicated persons to establish a warranty period.

Many laptop service centers are written as follows: "According to the current legislation of the Russian Federation, if there is a cash receipt and a significant malfunction of your device, you can, within 2 years from the date of purchase of the device, contact the warranty service."
Alexander

The service center, acting on behalf of and on behalf of the Seller, also implements the right of the latter to accept the goods for warranty service after a prescribed warranty period.

All in the same art. 5 of the Law stipulated that

Seller it is entitled to accept the obligation with regard to the shortcomings of goods found after the expiration of the warranty period established by the manufacturer (additional obligation).

The only right of the buyer, which is possible to seek warranty service after a warranty period, the duration of which was established in 1 year, established in Art. 19 of the law mentioned above

5. In cases where the warranty period provided for by the contract is less than two years and the disadvantages of goods are discovered by the consumer upon the expiration of the warranty period, but within two years, the consumer has the right to make the seller (manufacturer) the requirements provided for in Article 18 of this Law, if you prove, That the flaws of the goods arose before his transfer to the consumer or for reasons that arose before that moment.

But there is one nuance, the causes of the lack are obliged to prove. In this case, it is not assumed that the deficiency arose due to the fault of the seller or the manufacturer before the transfer of the laptop to the consumer or for reasons that took place up to this point.

Here the legislation proceeds from that. That consumer, by conducting an examination or otherwise, should prove that there was a production defect (speaking in other words of the factory marriage). Accordingly, if the seller fails to accept the goods for warranty service after the year warranty - the Buyer is recommended to conduct examinations and already contact the seller with the requirement of warranty service and the results of the examination.

Otherwise, the seller has legitimate grounds for refusing to receive goods for post-warranty service after a one-year warranty period.

- How to enable camera on EEEPC in Windows XP?

1. Install the driver on the camera by downloading it from the support page of the official website asus:
http://support.asus.com.tw/download/download.aspx?slanguage\u003dru-ru.
It is called Advanced Configuration and Power Interface DRIVER. After downloading, unpack and install.
2. In the tray next to the clock (the right bottom corner of the screen) is the "Eeepc Tray Utility" program icon, you need to turn on the camera there.
3. In the "My Computer" folder, "USB video device" will appear, running which, you can enable the chamber.

Laptops

You can also read information on the care of the battery and extending her work in our forum:

http://forum.asus.ru/viewtopic.php?t\u003d12535

The warranty replacement of the battery is made in the service center when the battery capacity is dropped below 80% of the standard level. Diagnostics are made by engineers using special equipment.
The battery warranty is 1 year from the date of purchase of a laptop (in the presence of a filled warranty coupon), but not more than 18 months from the date of the laptop production.

http://www.asus.ru/ftp/warranty/nbwarranty.pdf.

Nokia announces its first mini laptop

This year will become a year when phone manufacturers start producing computer technique. It is planned to appear and desktop PCs, if you can name the devices embedded in televisions, keyboards or players, and mobile computers. The most desperate will bet on processors from Mobile - Arm architecture - mastering a niche of smartbooks invented by Qualcomm. Moderate and careful put on netbooks, the benefit of Intel's unlaspped monopoly in this niche led to the fact that the platform turned out to be ideal for cloning. The vast majority of systems, as you know, consists of the same components. Therefore, to release an exclusive and it is necessary to completely choose the color of the case of the body, which is available to any little to a literate designer.

The final path was chosen by the Finnish company Nokia. For reliability, the company even enlisted Intel support, instead transferring the last license on the production of Modems of the HSPA / 3G standard. Partners promised to release something more than a laptop, netbook or a smartphone. And indeed, in the official press release of Nokia, published yesterday on the company's website, There are no references to any of the devices above. Mobile computer "Nokia Booklet 3G" is referred to as the mini-laptop. Thus, it is necessary to assume, the company is distancing from the term "netbook", as from something cheap, and from the definition of a laptop, because it still produces miniature devices.

Detailed Nokia Booklet 3G Mini Laptop Specifications will be published on September 2. In short, the company says about intel Platform Atom, a 10-inch LCD matrix with HD-resolution (not higher than 720 lines), built-in WEB-chamber, external port HDMI, support for A-GPS, weight 1.25 kg, 12 hours of operation from battery and integration on the 3G / HSPA network and Wi-Fi. The last two points are key to Nokia Booklet 3G. Netbook of the famous manufacturer mobile phones just the same is obliged to work relatively long in offline mode And be able to constantly be online.

PNY introduces a lifetime warranty on top video cards

Buying a top video card is a serious investment in computer hardware. Therefore, such a simple trick, as a lifelong warranty, is able to add popularity to a particular model. graphic adapter. Nobody will argue with the fact that, with other things being equal, the buyer will prefer the product with a "lifelong warranty"? In practice, all "life" often ends after the model is removed from production, which is happening in a year, and at best, after a year and a half after the start of release of the new model. But the magic of the word "forever" is useless to resist.

At the end of last week, a limited lifelong guarantee on a series of top adapters introduced PNY Technologies ( see PDF Press Release). Honor of "Eternal Support" awarded the video cards of the PNY XLR8 GTX lineup, including the GTX 295, GTX 285, GTX 275 and GTX 260 models It will no longer be needed anymore.

TSMC on plans for the introduction of 28-nm technical process

Chinese sources have already reported on the success of Taiwan Semiconductor Manufacturing Company (TSMC) in the development of 28-nm technical process. Such in the simplest form in the form of semiconductors based on the silicon oxexiner (Sion) will be introduced at the plants of the world's largest contract manufacturer of chips until the end of the first quarter of 2010. This technical process is suitable for the production of economical consumption and cheap chips for the market. mobile communications and primitive consumer electronics.

A more productive 28-nm technical process - using High-K-dielectrics and transistors with metal shutters (HKMG) - the company will commission At the end of the second quarter of 2010. Based on this technical process, it will be possible to produce the entire range of chips for consumer electronics, as well as processors, chipsets and graphic chips. IBM Alliance, which also includes subsidiary production AMD GlobalFoundries company, similar to technical process plans to implement In the Thour quarter quarter of 2010. There is a success of Chinese engineers.

However, the pride of the TSMC is a low-consuming version of the 28-nm technical process using HKMG - the company introduces the mostst thing that will occur in the third quarter of 2010. The economical HKMG process is designed to issue ARM processors for smartbooks (see Qualcomm), phones produced, chip for wireless communications and pocket electronics. Note, thereby TSMC seriously hopes for a new niche mobile computers Based on processors for mobile.

As for the TSMC Union with Intel, it will suit the technical process for the release of ATOM processors in SOC execution, starting in the second quarter of 2010. In other words, by the fall of next year, Intel can attack the niche of smart phones very attractive in its characteristics x86-compatible processors.

Technically complex devices have a corresponding warranty period - a period of time during which the manufacturer must correct the disadvantages detected in technique if they appeared not by the fault of the user itself.

In this case, the warranty can be installed both by the manufacturer and the store selling laptops.

Laptop warranty repair terms

Repair is carried out at the expense of the seller or manufacturer in the service center (popular companies have customer service points in many cities of Russia).

It is worth noting that the store can not refuse to the buyer in accepting the defective product if the manufacturer's guarantee is still valid. This rule Fixed in 7 part 5 of the article of the RF No. 2300-I of February 7, 1992.

Allocate the following validity periods of the warranty:

• during the period specified in the warranty card and documentation that complements the technique;
• within 24 months, if the warranty is not installed.

The counting of the warranty period begins from the moment the laptop acquires and the design of the warranty coupon. Sometimes the warranty comes into effect after checking the purchase on the site. If it is impossible to determine the date of purchase of the gadget, the counts starts from the moment of the production of equipment.

The parties independently determine the period necessary to correct defects through the conclusion of a written agreement.

If the document was not decorated, repair work should be made immediately. In total, the correction of shortcomings cannot last longer than 45 days (during this period of time, diagnosis or examination) is not taken into account).

Warranty on separate details of the laptop

The law provides for an increase in the warranty period established for the device, if the manufacturer's company gives a longer warranty on separate components of the laptop.

For example, if the warranty period is on this species The techniques are only one year, but on rechargeable batteries - 1.5 years, return the faulty gadget to the store or service center can be within one and a half years from the date of purchase.

The following lists the details of the laptop to which the manufacturer can give a separate warranty:

• battery;
• touchpad;
• keyboard;
• hDD;
• etc.

As a rule, the warranty cannot be provided to the cable, drives with drivers, a bag for a laptop and some other accessories (for example, a computer mouse).

What does the world warranty mean?

In this case, we are talking about the possibility of implementing a free warranty repair of a laptop at the manufacturing center of the manufacturer, located in any country of the world.

To pass the device, you will need to have a warranty card with you (however, it may not be placed in some situations, for example, if you have a laptop from the company HP).

HP laptop warranty repair

HP offers its potential buyers fine and multifunctional laptops at affordable prices. The technique is made of high-quality materials, so the warranty on the device is given from 1 year to 3 years (the term depends on the type of laptop).

Confirm the fact of finding a gadget under warranty in HP is possible in two ways:

• with the help of documentation certifying the fact of purchase of the device (warranty coupon, cash or commodity check, commodity invoice);
• using the internal system of the company (enough to go to the official website of HP (https://support.hp.com/ru-ru) and specify in the search field serial number Techniques, after which the system will determine the presence or lack of warranty).

It is worth noting that in the latter case, confirm the finding of a laptop on the warranty period is not documented.

The company offers an increase in the standard warranty to five years - HP Care Pack. To activate a post-warranty package, you must purchase it until the end of the standard period warranty service Laptop or within a month after that. The service will begin to operate after stopping the support of the device.

Guarantee repair of asus laptops

The company provides a guarantee for the laptops produced by it up to two years inclusive, while the battery is distributed by a separate warranty period equal to the calendar year.

Discover necessary information You can use a special sticker on the back of the device housing.

In order for the service center to accept a faulty laptop, you must present a warranty card (if it is presented a warranty period begins with the date of purchase, and in the absence of the date of the gadget production date).

Warranty repair of laptops Lenovo

The standard warranty period for the equipment produced by this company is one year. At the same time, users can extend the warranty period of up to five years inclusive for a fee or update it to meet basic needs.

On the official website of Lenovo (http://pcsupport.lenovo.com/ru/ru/warrantylookup) you can check whether there is still a guarantee against your laptop.

Guarantee repair laptop Acer

The international guarantee equal to one year is distributed to mobile PCs from this manufacturer (in some cases a period can reach two years). On the battery used in laptops, a separate warranty period is also offered.

The calculus of the term begins from the date of sale specified in the warranty card. To send the device to the service center, it is necessary to provide this document.

How to achieve a laptop transfer to warranty repair?

Correction of the gadget malfunction at the expense of a store or producer company is possible only if the warranty period is not completed, and the defect is associated with the production of the device. The user must follow the provisions of the instruction and the laptop operation rules.

The request is required to be complemented by the warranty card, a copy of the buyer's passport and related papers (for example, by branded packaging, checking the acquisition of the device, etc.).

Laptop, accessories and all necessary documents are sealed in the presence of the applicant and are sent to a specialist who pre-conducts the appropriate examination to determine the cause of the breakdown. If the defect appeared not by the fault of the user, the repair will be implemented for free.

Negaranty cases

Each manufacturer of such equipment provides for situations when the warranty ceases to act:

• hit in a laptop of third-party objects or liquids;
• violation of the rules of operation of the device;
• implementation of repair by incompetent masters;
• intervention in the internal design of the device;
• etc.

In the listed situations, the user cannot count on a free warranty repair of the laptop failed, but it has the right to contact the service center and get this service. Price

In recent years, sales of laptops have grown significantly, prices fell. Improved quality? There is no unambiguous answer, even in a large company selling laptops and has the status of "official representative" of many trademarks, you will definitely not say which laptop is more reliable. The response of the manager does not depend on the statistics of their own service Center, it depends more on the need to sell hot goods. Approximately the same in electronics stores. Sell, sell, and sell again.

Helpful information:

RoHS (Restriction of Hazardous Substances) - This is the European Union directive limiting the use of six substances in new electrical and electronic equipment after July 1, 2006. Including the use of lead-containing solders. Bridges and chips in the laptops made in compliance with these standards are increasingly falling off. Lead is more viscous and tolerates the differences in temperature and as a result of the deformation of the board. Where there is no lead - there is silver and other elements, thanks to which the connection is more fragile and the contact is simply cracking. If you have "bridge duck", then pressing it to the mat. Laptop pay, temporary inclusion and work is possible.

Standard history:

You bought a laptop, no matter what value. He worked for a year, half a year, and began to climb or stopped working at all. Come to the store, you are sent to authorized on this trademark laptop SC. We rent a laptop to repair, describe problems in the work, the laptop is taken to repair. Maximum repair deadline established by law 14 days. You call for 2-3 days, you are told that they are repaired. Next, you call for a 5-6th day, they say that they ordered spare parts, waiting. It takes 14 days, the nototube is not ready. Come into the SC, you outlines the situation - no spare parts for repair, but it has already been ordered, and you need to wait a few more days, and then only install the item and you again with a laptop. You agree, sign the paper to extend repair, waiting. These few days pass, you call the SCR and there are still waiting for the item. Next, everything is repeated. The term grows to 20, and then up to 30 days. In the end, the laptop is ready. You are happy, although the delay in repair is overshadows ...

What can be done to accelerate repair or to resolve the situation in your favor?

When passing to repair, if possible, rewrite all important information. In order to avoid loss of information, regularly make copies on DVD or external hDD All the information you need. In case of failure hard disk Laptop Recovery of information is not included in the warranty repair frame. It will cost additional money. And because Hard drives are now an average of 250-320 GB, it will cost it very expensive, or will have to abandon recovery.

Service centers conclude an agreement with laptop manufacturers. This contract may be a condition for creating a submenu fund in the SC. What does this mean? At your request (in writing), you must issue a similar product at your time. If you refuse you, then you must pay 1% of the cost of goods. Another newly law allows you not to have a submanized fund. Those. At the discretion of the SC and the manufacturer. But if you pass the goods to the store, then they are obliged to give you a substitution.

If you do not want to get into red tires with the repair, do not sign the paper with your consent to renew the repair. This will give the right SC to tighten the repair for more than 30 days.

All oral promises and your angry requests do not have legal force and do not guarantee you absolutely nothing.

After the 14 day term, write a statement addressed to the SC director. Bring two instances with your signature and date. You may not accept such a statement, i.e. Do not register in the log and do not sign signature on your copy. Trust that you have made an application to the Consumer Protection Center and attach an unsuccessful statement to it. The second option is sent by registered mail. The courier will bring a letter, and they will be obliged to sign. In case of refusal of painting for the letter, this will be considered a violation of the law.

The application must contain your contact information, address. Also a date and place of purchase and the date of delivery of the NotBuk warranty. Remind the director that according to the law, the warranty period is not more than 14 calendar days. Indicate that you need a conclusion about the technical condition of the laptop.

We receive a conclusion about the technical condition of the laptop, we take a laptop from the SC, make a statement addressed to the director of the store, where the goods were purchased, with a request to give you a similar new laptop - We are going to the store. We hand over the paper director, please sign on copies. If you do not accept, send by registered mail.

Instead faulty laptop You can require either a similar laptop (no surcharge) or money. Money should be in full, if you bought an additional guarantee, for example, for 499 hryvnia for two years, this money must also be returned.

I personally encountered this personally, and at the first delay in repair terms, I began to read the legislation. As it turned out, it protects the consumer, it is only necessary to act clearly in its framework.

The above tips can be applied when surrendering any technique.