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Office PBX: IP telephony for office

The IP-PBX for the office is created specifically for work in the conditions of an almost unlimited license plate capacity of the existing corporate network and allows not to spend money on expensive equipment by the type of call-center.

The IP telephony system makes it easy to contact any employee, organize a selector conference to which you can connect and remote subscribers. To do this, call a specific number, then sequentially dial the numbers of other employees participating in the meeting. For convenience, the list of phone numbers of permanent participants is made directly in the settings of the IP station. PBX for the office will automatically call participants and will give a signal about the beginning of the conference.

Application PBX in the enterprise

The organization of IP telephony in the office gives wide opportunities All structural divisions of the company.

• Secretary.

To reduce the load on the secretary in telephone station The IVR system provides. It allows the subscriber to independently choose the desired department in voice Menu. If the secretary's telephone is busy, the equipment automatically puts a call to the intellectual queue, which reduces the number of lost calls.

In addition, the iP-PBX uses a virtual fax function for automatic reception Images and sending to mail. Equipment allows the Secretary to send a fax from his PC right during the conversation.

• Sales department.

Built-in ACD service distributes calls to free office staff. In the employment of all specialists, the challenge places in the queue and gets to the first liberated operator. It is important that dialing to any sales officer is also possible directly, bypassing the ACD system.

• Technical support service.

All calls addressed to the technical support service of the enterprise are processed by the IVR system. In the voice menu, the subscriber is invited to choose the type of product to consult. After that, the call is sent to the required specialist. If all employees are busy, PBX translates it into an intellectual queue.

• Security Service.

Talking staff of technical support and sales department are automatically recorded in memory of the IP telephony device using the Sprut-7UX system. At the same time, the organization falls into the database full information About call: date, time, input and outgoing numbers, Duration of the conversation. In addition to listening to records, it is possible to listen to the conversations in real time.

• Guide.

IP telephony opens up wide opportunities for manuals, in particular for commercial and general directors. For example, a manager can activate the DND mode ("Do not disturb") during the meeting, leave an application for a callback, to activate the autodotagon to the subscriber. Also, the office is opened full access To the Sprut-7UX system for listening to entries or current conversations with one touch of a button.

Features

Among the advantages of PBX for the enterprise is worth noting:

• application of a flexible call queue mechanism with automatic dispatching for employment and the ability to order a callback for the client;
• free direct connection between employees of remote offices (no office channels intended for customer calls);
• call routing that allows you to automate the optimal selection of the direction of outgoing IP telephony calls for the office;
• simultaneous processing of multi-channel IVR calls, thanks to him, it is reduced to a minimum loss of customers who did not wait for a call to the call;
• individual call forwarding on mobile phone employee, if he is on a trip;
• receiving and sending a fax directly from the workplace with the help of a virtual fax apparatus used in the office PBX (AGAT Fax Sender programs);
• switching an international call to a regular line in case of an inaccessibility of IP communication.

Considering the various parameters (subscriber number, dates, dialed commands), IP telephony equipment automatically processes calls, recording messages by installing the desired connection or sending it to the queue if the employee is busy. The use of a highly sensitive "outstanding detector" allows you to break the connection, avoiding the "hanging" of the call.

In turn, the specialized architecture of telephony office PBX makes it possible to establish control over the entire territorial distributed Network From the main office. This is achieved through the use of a single software for configuring and settings of the PBX, and the control system, and monitoring the operation of the PBX network for the office. Thus, it disappears the need for a specialist in working with PBX in each office.

Office PBX equipment from providing for integration with various species Systems:

• Sprut-7, which allows you to write, view, edit and re-listen to telephone conversations;
• 1C: CRM, when using which an employee sees the client data on the monitor during a call and can easily type it, activating the row in the database (the steps of a possible transaction are fixed);
• Sprut-Inform, which automates the distribution of voice, fax and SMS alerts according to the available communication channels (and by IP network) using the company's database.

Opportunities for office IP-PBX "Agat UX"

It can be registered immediately on multiple providers servers, which allows you to use the services of various operators, as it supports the H323 and SIP protocols and has a built-in SIP-proxy server.

Telephone IP-PBX for office provides reliable communication Thanks structural model "Each with each" providing for the operation of the network, regardless of the failure of one of its elements or disabling the central IP switch.

Configuring office IP-PBX is carried out using a Russian-speaking configurator program. High degree of protection against "hacking", multifunctionality, simplicity of service make PBX for office from "Agat-RT" profitable acquisition for your business.

Head of the IT Department Topol-Eco Antonov Evgeny: "I would like to note another important advantage of IP PBX Agat UX - the ability to remotely configure and administer the station. Together with the engineers of Agat RT, we accounted for a detailed technical task where the same engineers had prepayed all our 11 PBXs in the company's Moscow office. PBX were ready for work, our corporate network It was deployed in full, which is called "I have on the table", we were able to test it, make sure that everything works, prepared instructions for connecting lines for field specialists and sent stations to branches. On a given day and an hour, all 11 PBXs were connected to the corporate IP network, and we started using new telephony by the entire company time. Further adjustments were made by us from Moscow without any difficulties. "




Topol Eco



Krasnov Nikolai, Leading Engineer of Technical Management JSC "Wokbank": "Starting a project for the telephone unit from scratch, 8 years ago, I was not a telephony specialist. Chose the Agat UX due to the availability of Russian-speaking documentation and support and not mistaken. Over the years, I became a certified Specialist on IP PBX Agat UX. Now our entire telephone network is built on the basis different models IP PBX Agat UX. "







A feature of the organization of communication for any oil-producing enterprise is the need to ensure the relationship of remote commercial facilities with the head office. Often, crafts are located in places where there is no traditional telephone communication and the possibilities of direct connection to TFP. At the same time, the work of these objects is associated with increased danger and its employees should always be able to quickly contact the central office. It is to ensure such important nodes of the enterprise with a telephone connection, a modern IP PBX Agat UX produced by Agat RT has been chosen.

Telecom Prix Telecom Provider provides telephony services for legal entities: Local digital telephony - Moscow and the area, long-distance and international telephone communication. Modern equipment and digital lines provided by the telephony telephony operator provide quality and resistance of communication, high availability and instant connection with any subscriber anywhere in the world. All customers are available a full range of telephony services and communication equipment: IP PBX, SIP phones, VoIP gateways and other professional IP equipment. Telephonization of offices and enterprises from telephony provider Gran with Telecom,

Providing telephone services

You needed a high-quality corporate (local, long-distance, international) connection, but you do not know who to seek such services to whom? In this case, you will use the telephony that the Gran with Telecom offers. Especially for you, we have prepared a whole range of professional and affordable services. This will help you not only optimize the work of your organization, but also significantly reduce the cost of communication.
Modern telephone has enormous opportunities. There are several basic technologies with which you can connect direct multi-channel numbers and telephone to the office. We are talking about the following types of telephony:
traditional digital;
IP telephony;
Direct rooms with code 495 and 499;
special offer For international communications.

All this allows you to choose exactly the option that is most suitable for your organization. Thanks to this, telephony has become available to all without exception. I would like to draw your attention that communication system data is wide functionality. For example, a digital, or IP connection allows you to connect an unlimited number of lines, which is the perfect solution for corporate clients. In addition, using the code 495 or 499, the customer can choose a beautiful room, which will allocate from among competitors. Corporate telephony For an enterprise, it will optimize the workflow of employees and add new opportunities for communication in production.
Among other things, modern telephony provides highest quality Communication. It has the maximum protection against unauthorized penetration, so you can not be afraid of listening and leakage of confidential information. Moreover, this is the most profitable proposition For office, because you can combine several regional branches into one network.
The Grand Prix of Telecom offers the most profitable opportunities for you for long-term cooperation. Our experienced staff will develop an individual project taking into account the specifics of your organization, and then plug in the multichannel number with additional functionality. All questions you can discuss with our consultants.

VoIP (Voice Over Internet Protocol) - It's almost the same as IP telephony.
The only difference is that the voice can be transmitted not only for telephone communication, but also on the other purpose: in video surveillance systems, alerts, etc.

Internet telephony.
Telephony via the Internet - the most common option Ipo telephony. In this case, the Internet is used as an IP network to transfer the voice. But sometimes other networks are used to transfer the voice, for example, an internal corporate IP network.

SIP telephony - This is an IP telephony in which the SIP protocol is used to manage communication sessions.
Today SIP is the most common protocol used by IP telephony service providers. Therefore, telecom operators often call their SIP-telephony services.

IP-PBX.
This is an office PBX, developed on the basis of VoIP technologies. IP PBX can be an iron box hanging on the wall in the office, by running on corporate serveror virtual PBX

Hosted PBX.
This PBX (usually software) operating in the service provider's data center. For business, it is almost the same as the virtual (cloud) PBX. But still a service provision model is slightly different. There may be no virtualization and sharing computational resources, and sometimes even the limited part of the operator in the service of the PBX. In practice, this may affect the cost of ownership of PBX and scalability.

Virtual (cloud) PBX.
IP PBX provided by the operator as a service. This is the most convenient way to organize telephony for small businesses.