Chats in Vaiber What is it? Description, varieties. Viber appeared public accounts and bots - how to use them to use them software code Chat Bota for Viber

Viber Bot - a convenient way to declare a company!

The number of users of the Viber messenger is growing steadily: only in 2016 the audience increased by 23 percent. Therefore, use this application To promote services and goods of your company - a solution that can bring substantial profits.

Developing Chat Bot for Viber will help you:

• Learn more about the target audience and increase the level of service;
• Provide customers with valuable information in a form convenient for them, increasing their loyalty to the brand;
• Provide customers with primary consultation, improving the company's service and reducing the load on managers;
• Get an affiliate earnings, dividing links to sites and goods of partners;
• To serve at the same time an unlimited number of potential customers.

Providing users with the opportunity to get necessary informationYou significantly increase their confidence in your company. Using Chat Bot for Viber You help the user in many aspects of the Internet.

Saving time: To obtain the necessary information, it only needs to enter a request in messenger Viber.After which the robot will make the necessary clarifications and find the necessary data.

Memory savings mobile device : To interact with Chat Bot, you do not need to install a separate application, all communication occurs in Vaiber.

Obtaining information in a natural environment: Communication with a robot occurs by exchange messaging in Viber, with a smart bot learns, understands complex queries and provides the most relevant information.

Chat bots for Viber with grizzly

Grizzly collected the team of experts who are ready to make the creation of Chat Bot to Vaiber for the needs of any business. We develop the following types of robots:

• Information;
• Entertainment;
• Training;
• Bots consultants;
• Programs for surveys;
• Bots for booking services and goods;
• Bots for notifications and reminders;
• Bots for Vaiber with unique features.

Creating bots in Grizzly is the support of your project at all stages of development. We accompany the project from the moment the technical task is to develop and launch Chat Bota.

By providing a comprehensive solution to your business tasks, we also support the product after it is launched:

• We introduce the necessary adjustments to the program;
• Improve your chat bot's ability to understand requests and give useful answers;
• Correct the emerging defects;
• Help with the monetization of the project;
• We introduce marketing offers for product promotion in Vaiber.

Collaborating with GRIZZLY, you can order a user-friendly and smart chat bot Bot for Viber. We implement the functionality of any complexity, which allows us to create as a simple robot for sending data and a complex program based on artificial intelligence capable of learning during operation.

Chat bots with Grizzly - Use Viber to promote your business!

Today we will talk about chat rooms in Vaiber, what it is, their features, opportunities and what are there.

When we are talking About the conversation of several people, we use the term "dialogue". The dialogue can be oral and written if it is conducted by correspondence in messenger or social networks.

The general concept of what chat is.

Chat, like a dialogue, implies communication at once a few people. When we talk about the correspondence of two users - we mean private chats in Vibers. They create one person, the second joins automatically, responding to received from the first message. The text of the messages see only these two. Participants can delete their messages from themselves, and in opponent, others - only at home.

A group in Vaiber creates one person and sends suggestions to join other users. Subsequently, some of the joined can be allowed to administer the community. Such appointments come from its creator. Messages sent to the group are visible to all its participants, regardless of who is in the black list. Removing the Mission to the same principle as in private communication. The detailed article dedicated to this issue will reveal.

And a little more: in the messenger and to see him upstairs.

Secret and hidden chats

Pay attention: the system assumes the possibility of creating and. Hidden chats are not displayed in the overall list. To, you need to enter a PIN code in the search string. First, they need to be created, and then you can already be the secret group is marked with the image of the lock and is displayed in normal mode, but all the correspondence in it after a while is removed automatically - more about that. Temporary gap You can determine in the settings.

Integrated search

We dealt with the question, "what chats in Vaiber". Now let's talk about one of the options created by the application developers for the convenience of users. This is an integrated search by which you can quickly find the desired dialogue, private or group, as well as a specific part of the conversation. The search is conducted on the names of the participants, the names of conversations and individual words from the history of the correspondence. To use this option is very simple:

• Enter the word in the window at the top of the screen.
• You click on the "Magnifier" icon.
• We are waiting for the search for and watching its results.

Unfortunately, use the search in chat viber While there is only those who installed the messenger to the device with the IOS OS 9. All other findings are available only from the computer, after downloading the history of correspondence.

On iPhone you need to spend swipe down right in the section:

Public chat in Viber

In essence, it group chatsBut visible to any user Vaiber, and not just to those who were invited to correspondence. Other differences Public from the usual group:

To date, not every person can get "good" to create a public group in Vaiber. This feature is only among individual companies and persons whose circle is determined by the creators of the messenger.

Experience in configuring chat bots and chat for a computer for public accounts of companies in Viber.

In this article, we will tell about our experience settings Chat bots and chat for a Viber computer for public accounts in Vaiber.

Recall that the API for creating Chat Bota appeared at Waiber back in November 2016. However, at the beginning, the creation of chat bots in this messenger was a difficult procedure - it was necessary to create a public account (the bots were tied only to them), and registering such an account was not the possibility of all users, but only among large and well-known companies.

In September 2017, this policy was revised: group public chats and bots are now divided, create a bot can each user directly through the application administrator panel.

Chat Bot Viber allows you to automatically respond to messages, send messages, images, links, files, and other content to your channel, add quick buttons to messages or polling items to allow the user a predefined set of actions or answers, check the status of channel subscribers and receive open information about them.

Technical Support for Viber and Consultation, Customer Communication

What is good for the VIber website to communicate with clients:

• customers do not need to be installed on the phone additional application, they have everything you need
• customers can make an order via Viber, get technical support Through Viber
• correspondence history is stored, you can always return to it.
• it is possible to program the bot answer the most typical questions, take orders and thereby reduce the load on operators

Chat for computer Vaiber

There is a desktop application - a program chat for a computer in Viber. Your client will be able to contact you and from a smartphone, and from a laptop, how to him in this moment convenient.

According to the reasons listed above, many customers appeal to us to set the button to the Viber website and the call widget. We considered different variantsHow it will be better for business to solve this task - to organize a comfortable chat on the Viber website. There was an idea to write a bot bot from scratch, to buy more or less suitable or use one of the services of the construction of the bots chat. In addition, in many cases it was necessary to integrate such a bot with CRM to record orders and lead the client's appeal history. It should also be borne in mind that the customer may have several operators who need to communicate with customers from under the same corporate account, to work with several messengers and other means of communication in a convenient interface.

In general, we appreciated the advantages and disadvantages of all work options, and ultimately stopped on the Chat HelpDesk system https://chat2desk.com/. In it, we found all that it was necessary to our customers:

• single interface for chat center operators, technical support, supervisors
• ability to customize the bot breaker, program automatic answers
• integration with CRM.
• ability to upload dialogs and make various reports to assess the efficiency of the operator
• fast feedback and support from system developers that can help with any technical issues

So far, this is the most convenient solution from those that we met. We recommend Chat Helpdesk to everyone who wants to configure communication with customers on Vaiberu.

Chat bots began to gain popularity along with the massive outcome of users into messengers, which today have the same status and potential as mobile applications In zero years. Fatigue from publicity, an excessive amount of information in social networks is the main reasons for the transition of the audience in the messengers. Nevertheless, the authentic potential of messengers began to disclose together with the development of chat bots.

In any case, we are witnessing the development of a new ecosystem, in which the bunch of "Messenger - Chat Bot" will be dominated. How to enter a new era and is it worth a hurry with the creation of your own bots?

Simple bots and "bots-intellectuals"

Chat Bot in the very simple sight - This is a script source that responds to keywords in messages coming from real user. If there are no report in the message, Chat Bot meets the message of the type "Sorry, I do not understand." Despite the modest possibilities of such bots (although in theory you can specify a lot of "teams" - keywords and expressions), they are not bad for simple tasks. For example, if a person needs to choose a couple of positions from a relatively small list, a simple bot operating on the basis of decisions tree can be very useful.

The functionality of "simple" chat bots is limited by the ability of developers to take into account maximum amount Options for the development of the conversation. But, one way or another, "simple" bots cannot analyze the context of the conversation or even more to study - their lot, roughly speaking, show the client of the pizza varieties by keyword "pizza".

Chat bots based on " artificial Intellect"(Simply put - on machine learning), can create a sense of conversation with a living person. So far, such bots are rarity, since the processing of the natural language and the training of the bot based on it is a very time-consuming task. In addition, tools to work at such a level with Russian language - so far very little.

What chat bots can already today

Despite the fact that in just a few years the level of development of today's bots will seem funny, they already know how to benefit everyday life. They help in work, allowing you to get and process the necessary information faster than through search engines with sites, help relax and have fun, and sometimes even find a couple.

Great popularity among Russian users of Telegram has gained @egrul_bot, created by developers for his own convenience - in the process of work it was necessary to promptly receive statements on the legal entities from the EGRUL. Bot coped with this task faster than man, manually looking for information on the site of the department.

But to facilitate the record of own finance can such a bot as @expensebot, which can share spending on their types, collect information on them and issue a detailed report at the end of the month. At the same time, the functional of such a bot is enough to monitor the budget of the medium size company. Advanced variety of financial bot, integrated with other company systems, can make information to the base, making it automatically or by a user command, which greatly facilitates the accounting process.

The bots also do well today with advising on legal issues, planning teamwork, newsletter news and assessment of the value of the created content (together with the advice on improving it):

The bots have a huge potential for integration with various "real" things, such as the "smart home" fillings, which can be effectively managed using a special chat bot. Thus, bots bring the era of the "Internet of Things" and become a kind of new interface between the user and technology.

Bots as you can not feel well in messengers. Their platforms are the most successful options for integrating such developments. Most often, raising the conversation about chat bots, everyone remembers
Telegrams.

However, it is possible to integrate the bot with any other messenger, including Viber and WhatsApp. But in contrast to the first messenger, which extends freely and have tools for quick and simple settings, in Viber and WhatsApp are not so rosy.

The API in Viber has become available not so long ago, at the end of 2016, there was an opportunity to create public accounts, and with them the possibility of introducing chat bot in the messenger. Such an opportunity will have a positive effect on the promotion of a business project, since such an approach will significantly get closer to its client.

What gives the creation of a bot for Viber?

• Increase the efficiency of your business and loyalty of existing customers.
• Provide users with the desired content in a comfortable form and the right time.
• Give clients the opportunity to receive a consultation, when the first interest in your business is manifested at any convenient time. In this case, this approach will allow to significantly unload support operators.
• You can get bonuses by affiliate programsBy offering customers links to resources that could be useful to them.
• Chat can simultaneously advise an unlimited number of customers, which will have a positive effect on their loyalty eliminating the need for expectation.

Such an approach increases confidence in the company. Makes it possible to save a considerable amount of time.

For getting necessary information It is enough to simply formulate a request in the application. After small clarifications, the bot will provide the most accurate result. In contrast, save device memory, since it does not require the installation of a separate software for correct operation.

Bot for Vaiber has several varieties: information robots, allowing to reduce the time required for the search; entertainment chat bots; training programs that will help master and consolidate new knowledge; bots consultants who can answer any client's question; bots questionnaires; Robots for search and booking the most favorable sentences in the service sector and goods; bots for notifications. As can be seen from the list, the diversity of the directions of bots for Viber is not inferior to similar offers in telegrams.

Creating a bot in this messenger needs much more effort than in other messengers. Quickly create and configure the bot on the necessary actions will not work.

To create a bot in WhatsApp need to access the tools necessary for the developers, after which it is detailed to study the necessary documentation.

Create a bot for this messenger will be able to a user who has programming skills.

The universal designer does not exist for these purposes.

Most often bots are used in commercial activities. For example, a company providing services may present a bot that can register applications or recording customers on the reception. Also, the bot can send certain content on the basis of subscribers.

It will be very successful such a solution In the case when you need to advise the client, but communication with the living operator is impossible or is not mandatory. Adjust the bot can be used for a lot of other things that will be useful for the business and will save the user's time.

In order to start communicating with the bot in this messenger, you need to perform certain actions. First you have to add bot to the list of your contacts. Then you need to log in to the application and update the available contacts. After that, you need to find a bot in the list and start a dialogue with him.

What are the advantages of using the bot in this application:

• this is a great way to maintain constant contact with the client, users of such applications are more and more every day;
• this solution does not require separate installation Applications on the device, the interaction will occur within installed messenger;
• chat bots are in constant access to all customers located in online;
• one Chat Bot can simultaneously interact with large quantity users;
• the cost of creating a bot is significantly less than the organization of the application;
• information transmitted as a message is saved on the user's device, and it can always return to it if necessary.

Chat bots integrated in messenger will help more actively promote brand. And also allow not only to be closer to the client, but also to understand his interests and motives.

This will definitely have a positive effect on any business.

Sincerely, Nastya Chekhov