Hot Line of the Sports Department of Health. Hotline of the Ministry of Health of Russia. Free hot health care room

The modern Ministry of Health of the Russian Federation is responsible for clinics, numerous hospitals and other medical facilities. In the process of the next visit to the clinic in his city, I encountered a problem in maintenance and misunderstanding from the physicians. I had to find out how the hotline of the Ministry of Health works, and dial to her to leave the complaint about the work of our city subordinate institution.

After reading the article, you will find out the most basic rooms of the hottest hotline and great amount Sample issues and problems that can be solved by calling the operator.

Quite often, patients have issues related to the provision of qualified medical services. If they cannot be answered by the doctors and their managers nearby, the use of the phone will be the best option.

The main free hotline phone is 8-800-200-03-89. You can call it at any time, there are no breaks and weekends.

There are some more additional contacts:

1. +74956272400 - Additional multichannel number. This hotline carries out work around the clock, but is paid. Payment for the conversation is charged on the tariffs of the cell operator used.
2. +74956284453 and +74956272944 - You can call here if you need to consult with qualified specialists in general issues. This is the official number of the working round-the-clock background service, which is available for Russian subscribers, as well as for foreigners.
3. +74956272993 - By calling here, you can leave the official complaint for mistakes and the wrongness of the staff of different subordinate institutions. If desired, it is allowed to find out the status of the previously left message.

It is not easy to reach the listed contacts. Some noted that the total connection time sometimes reaches 30-40 minutes. At the same time, there is quite often a break of the already established communication, after which it is required to spend time on a repeated set.

To get through without any problems, it is worth doing this late evening or at night, about 20:00 to 6:00 hours in Moscow. But even at this time there is a feeling that employees are not in a hurry to respond to calls.

For the reason that the hotline operators can be called quite difficult, it is necessary to carefully prepare for a call. It will get rid of the need to dial the number again and wait a few minutes to wait for the connection. Here are some tips that will allow clearly identifying their problem:

• It is worth forming your question in advance. It is necessary to try to make it so that it is as clear as possible.
• If there is a sufficiently capacious problem, it is desirable to write a communication plan on the draft.
• It is important to learn in advance and remember the correct name of the clinic. It will be required to be his official address, the position and name of the head.
• If the claim concerns a particular medical staff, it is worth preparing his name and the exact name of the organization in which it works.

Preparation of documents

For the reason that, all applications, without exception and sent complaints, are particularly personalized, one should prepare personal documents before making a call:

1. Passport.
2. SNILS.
3. Medical insurance policy.

This will allow you to quickly, without spending time to search, find the necessary information from the documents. As defined statistics show, the main part of the issues and different appeals relate directly to the legality of the appointment of paid tests and techniques of doctors. In this case, you need to prepare similar directions or payment documents if the reception has already taken place, but the result did not satisfy.

To solve the issue, it is necessary to maximize its idea. This will help employees correctly and maximally advise subscribers.

The area of \u200b\u200bsolved issues

You can call the hotline numbers in the event of a wide variety of questions. Among the most basic topics, the following can be distinguished:

1. Healthy lifestyle. These are numerous issues related to admissible physical exertion, the right supply of nutrition. Useful and effective advice are given to people seeking to abandon nicotine, alcoholism or narcotic dependence.
2. Mandatory medical insurance for each person - cost and what is included.
3. Modern medicines - you can find out what can be purchased according to special benefits and discounts, which should be present in the presence in a polyclinic with inpatient treatment.
4. Information information about the work of employees of a particular medical institution.
5. The overall quality of professional medical care - complaints about the rudeness and negligence of physicians.
6. The imposition of bribes and corruption in institutions.
7. Obtaining information data on addresses of the necessary clinics, a list of available services and features of recording to narrow specialists.
8. Solving issues directly related to insurance and possible problems With the design and subsequent obtaining OMS.

In the event of complex and highly specialized issues, operators translate clients to a line of specialized assistance.

Professional operators of the Ministry of Health of the Russian Federation consult themselves for general issues. Different complaints, incomprehensible questions and problems arising are recorded in the form of special appeals, and after being sent to consideration. The answer to them is sent in about a few days to the contacts specified in the query. Below this communication will be described in more detail.

A few years ago, a person had the opportunity to contact the Ministry of Health for Mail. It took a huge amount of time. Currently optimal opportunities for feedback And communicative methods there is much more. This is an indisputable advantage that allows the Ministry of Health to keep his hand on the pulse and react as quickly as possible to different violations of medical workers.

The technical capacities used around the clock operating reference and consulting service allow you to take about 3-4 thousand challenges per month. In special conditions of peak load line withstand up to 30 thousand calls medium duration up to 5 minutes each.

Employees working on hotline rooms have a mandatory higher education and are undergoing special training in the skills of providing quality information services.

Most vacancies are given to people with limited featurespreviously received medical education. Such specialists work on professionally equipped workplaces. Each of them is present:

1. Modern computer.
2. A special reader for translating the written message to the sound or vice versa.
3. Braille display.

Hot line The Ministry of Health is a unique modern project by which you can solve a large number of tasks. It is possible to employ people who have health problems and ensuring the modern population by professional consulting and reference information services.

Alternative communication methods

Contact specialists of the Ministry of Health is not only hotline. There are quite a lot of alternative communication methods. Among the most popular of them can be noted:

• Letter to e-mail the organization of the Ministry of Health.
• Appeal to specialists through a special form.

When choosing the first option, you need to write a letter to the address [Email Protected] If there is a desire to use the feedback form, you will need to go to the official portal Rosminzdrav.ru and leave a statement here. In order for an electronic request to be considered, the answer was obtained and the answer was received, it is worth complying with certain rules for its preparation.

How to make an appeal?

Send e-mail It is optimally suitable if a difficult question arose, requiring certain documentary support. When compiling and sending a request, some rules must be followed:

• In the form, you must specify your name, the essence of the problem.
• It is important to designate contact details for feedback - mobile and email number.
• It is necessary to ensure that the volume of the message does not exceed two thousand characters.
• If you need to attach special documents, they must be previously scanned. The total "weight" of each paper should not be more than 5 MB. Word, Excel and PoverPoint category files are not accepted, respectively, the request will not be considered.

Sending a message via mail or a special feedback form is very convenient. As soon as the letter comes to the desired address, the user will be sent a special notification of the registration of circulation, as well as the approximate time of response time. On average, questions and problems are solved in 10-30 days.

We draw conclusions

• You can call the operators of the Ministry of Health by a free telephone - 8-800-200-03-89.
• There are several additional rooms - +74956272400, +74956284453 and +74956272944, as well as +74956272993. Operators here respond around the clock, but calls need to pay for the Tariffs of the provider.
• It is necessary to carefully prepare for a call - to register the essence of the problem, prepare data on the clinic and the necessary documents.
• The list of issues solved through feedback is rather diverse.
• If necessary, you can write a question via a special form of feedback on the official website of the Ministry of Health.

The Ministry of Health of Russia is responsible for hospitals, clinics and other medical facilities. The hotline was created primarily so that ordinary citizens can leave complaints about the work of subordinate institutions. However, the range of issues, the answer to which you can hear is much wider.

Rooms hotline of the Ministry of Health of Russia

The main hotline of the Ministry of Health of Russia:

This room works daily and around the clock. You can call it for free from any phone in Russia.

You can also use a multichannel paid phone:

• +74956272400.

It is multichannel and, as the overall hotline, works daily and around the clock. But payment for the conversation is debited by the tariffs of your mobile operator.

In the event that the subscriber wants to consult on general issues, it can contact the reference service. The call to the reference is available not only from Russian numbers, but also from abroad, so the foreigners best use numbers:

• +74956284453;
• +74956272944.

The rooms are paid, so the communication will be removed on the tariffs of the mobile operator.

Leave a complaint to the work of subordinate agencies, and also clarify the status of your appeal by number:

• +74956272993.

Call on any of these numbers is not easy. Many subscribers complain that the connection time exceeds 30 minutes, after which communication breaks and requires a re-set of the number. The least loaded period is at night from 20:00 to 6:00 in Moscow. However, even during this period, employees are in no hurry to receive calls.

Hotline features

The operators of the hotline of the Ministry of Health of Russia are consulted mainly on general issues. All complaints, as well as complex or incomprehensible issues of subscribers, are recorded in the form of appeals and are sent for consideration. The answer to such questions comes in a few days by the number specified in the application. Therefore, it is recommended to clearly formulate the idea that employees can advise you correctly and promptly.

The main task of employees of the hotline - consultation on the topic:

• Healthy lifestyle. In particular, nutritional issues, physical exertion, consulting patients who want to abandon alcoholism, smoking, drugs, and so on.
• Mandatory medical insurance: how much it costs, which includes.
• Medicines: What drugs are sold on benefits, which should be in a standard medical institution when updates are held and what recent drugs have been adopted.
• Information about the work of medical staff.
• Quality of service, including complaints about the unfair work of employees and negligence.
• Bribery in medical institutions.

In the help desk you can also receive information about the work schedule of some medical institutions. According to some questions, the hotline operators switch subscribers to a line of qualified assistance.

Alternative ways of communication with the Ministry of Health of Russia

On the website of the Ministry of Health of Russia there is a section "form for the appeal of citizens", where one can make their own statement in electronic form. The form indicates the name, email, telephone, the essence of the complaint. Please note that the answer can only be obtained in writing. The letter comes either at the address of the place of residence, which is specified in the application, or by e-mail if this communication method was selected.

Patients may also directly write to the Ministry of Health:

Answer B. social network You have to wait about 1-2 days. The request through the feedback form or email usually pursues more serious problems, so with a person binds no earlier than in a week. Maximum response time e-mail or at home address - 30 days.