What to do if your iPhone says activation failed. How to fix iPhone activation failure. Video: what to do if you couldn’t activate your iPhone or iPad

A screen that frightens users and displays the message activation error can appear for a number of reasons. Regardless of what exactly led to the “breakdown,” the user should know that the further scenario will require, if not repairs in the service, then certainly a system rollback and a number of other manipulations. Unfortunately, the more “killed” the smartphone model is, the less likely it is that the iPhone activation failure can be corrected. It is important not only to conduct an external inspection of the phone, but also to restore the picture that preceded the breakdown. This will help you understand why the iPhone activation failed in the first place, as well as what you should do next. It is likely that you will need to not only roll back (return to the previous version) the changes made to the smartphone, but also clean the device itself. However, it is fair to note that there is still a chance for the smartphone to be restored.

Why activation is needed

Before thinking about the question of what to do if the activation of the iPhone fails, some angry users will blame the developers from Apple Inc. for the imperfection of the device. Many Apple supporters have repeatedly seriously criticized the activation procedure as ineffective and problematic.

In fact, the process of activating a smartphone helps to personalize it and specify it to the needs of the owner. It is not recommended to skip this process, as this may later lead to data loss or disruption of the synchronization process. Therefore, the corporation strongly recommends that users go through the activation process every time the device requires it.

What is the reason for the failure

The most common are two specific iPhone activation failure problems. The first is the hardware, both the device itself and Apple servers.

If the user is asked to wait with the activation process until a certain conditional period, then it is quite possible that the problem is in the hardware. This happened during the iOS 9.3 update, when the company’s servers went down due to the simultaneous start of the download process from several million devices. This problem can be solved by simply rebooting during the least peak periods. I would like to add that Apple technical support promptly resolves problems with platform load.

Modem malfunction

If the problem is hardware in nature, but Apple's servers are fine, then the problem is in the device. If the iPhone writes that the operation failed, but another device is updated without problems, then the issue is most likely in the processing of data from a specific device. Checking this is quite simple, just select the item with the letter “i” circled, after which it will become clear whether the device is capable of receiving data. This item also shows devices. If this is not the case, then the problem is almost 100% in the smartphone modem.

How to fix it

A hardware failure in iPhone activation can be fixed either at a licensed service center for a fairly significant amount, or using homemade technologies.

The latter include common private services, but even in such an organization the technician will undertake to repair the phone with great reluctance. The more expensive the device, the more advisable it is to send it to a service center rather than try to solve the problem yourself.

Also, the reason for iPhone activation failure may be a short circuit in the contacts of the board where the modem is located. In some cases, a sudden change in temperature can help, when the smartphone is suddenly cooled down or, on the contrary, heated up. However, such manipulations should be carried out at your own peril and risk.

Software glitch

In the event of a software failure, we are talking about the installation of suspicious software or the shell as a whole. In this case, saving the entire smartphone, as well as fragments of the system and user data, is possible only by rolling back all changes in the gadget to the previous version.

Therefore, it is recommended to perform these functions not only at the request of the software, but also independently. A system rollback can also be performed in a regular service, after which the chances of resuscitating the device are high. Otherwise, the gadget will also have to be sent to an official service, where the system will simply be torn down and reinstalled, which will also be expensive. Moreover, the owner will have to say goodbye to his files.

Several other reasons for iPhone activation failure

The iPhone activation procedure itself may be terminated for a number of other reasons independent of the software. Before going to the service center, you should first carry out a few simple manipulations with the device: check for a SIM card in the slot, rearrange it, and then try to activate the device again. It is also recommended to change the Internet channel. It is quite possible that the next device update is too heavy or that the data packet transmission channel is occupied by another gadget. Another option is to activate the device through iTunes. If this does not help, the service will offer to restore data, after which the device will automatically return to its previous state.

If the device is not registered

Failure to activate an iPhone on the network when the gadget and Apple servers are working properly can also be dictated by the fact that a beta version of the firmware was installed on the smartphone. In this case, when a full version with fixes is released, a certain number of devices may “fall out” of the register. In this case, you can fix the iPhone activation failure by going to the developers’ website, where the gadget will have to be added to the database manually by entering information. If this does not help, then you need to contact an official service center, after which the device will be working properly. If the iPhone says activation failed, then this is always a reason to contact a service center.

Sometimes it is difficult to say for sure why the iPhone activation failed. Some factors leading to an error may be interrelated. The owner can only be recommended to conduct a full external inspection of the device, after which not to resort to artisanal methods of restoring the gadget, but to immediately turn to professionals. Almost any instance of activation failure can be fixed, with the exception of a modem failure. Much more destructive are attempts by users to solve the problem themselves, after which the gadget can no longer be repaired.

The most common problem with an iPhone may be the appearance of error 0xe8000013, which notifies you that the phone has experienced an activation failure.

Why does iOS 11 activation error appear?

iPhone iOS 11 activation failure can occur for several reasons. The most common is considered to be a failure of the Apple service. This happens when new available types of settings are added.

At the same time, too many users try to take advantage of additional features, which leads to some violations. An equally common occurrence is the inability to activate an unlicensed device.

Is it possible to fix an iPhone with error 0xE8000013 in the service?

If the failure occurred after flashing the firmware or with a phone that was working fine before, specialists can try to restore the settings or replace the faulty modem.

But at the same time, you should take into account the fact that not all services and specialists undertake to eliminate such a malfunction.

How to check iPhone for error 0xE8000013

It is very easy to check any iPhone for iOS 11 activation errors; to do this, you will have to use the Apple service; the manipulations are performed in the following sequence:

We go to the company’s website and select the item: “Checking rights to service”;
Enter the serial number or IMEI combination in the appropriate field.
After the data has been entered, information about your phone should appear on the Apple website with the specified date of purchase, activation and service period.

Note: be sure to check the data received in the phone itself with the serial combination on the iPhone packaging; if the numbering does not match, they are trying to sell you an unlicensed product, that is, a fake

How to solve the problem with activating an iPhone with iOS 11: possible options

You can try to fix iOS 11 activation failure in several ways, although no one can give clear guarantees of any of the methods, because it all depends on the causes of the problem.

Restarting the device

In some cases, to fix the iPhone iOS 11 activation error, simply reboot the phone device. To reboot using the first method, you must simultaneously press the “Home” and “Power” buttons and hold for about ten seconds.

Then the device is turned on again; if the problem was related to the quality of the firmware, this method may help. Using the second method, you need to press the same buttons, but hold them only for three seconds. At the same time, they monitor the screen and at the moment when it goes out, they turn on the phone.

Network change

Since iOS 11 only went live in 2017, some carriers may reset the activation request.

Therefore, if iPhone iOS 11 activation fails, the solution may be to change the network. To do this, simply change the SIM card to a card from another operator and turn on the communication device.

Note: It happens that the cause of the activation problem is a faulty SIM card or its absence. Despite the fact that this reason seems almost absurd, sometimes this happens.

Activation via iTunes

Activating iOS 11 errors is now possible with the help of. To do this, the latest version of the player must be installed on your computer.

After this, you need to turn on the phone and connect it to the computer, iTunes should recognize the communication device and activate it.

Restoring a device to fix a problem

When you can’t fix the activation error on iOS 11 using simpler methods, you can use another launch option using iTunes.

To do this, insert a SIM card, turn on the device, hold down the Home button and, without releasing it, connect the phone to the computer.

Holding the Home button allows the program to recognize the telephone device in a special mode, and you just need to confirm the restoration.

Devices with activation problems on iOS 11

Bugs during activation on iOS 11 are possible on any device, the thing is that despite excellent advertising and many advantages, the software still has its flaws.

Many people make the mistake of rushing to change the firmware as soon as it appears; over time, any service will improve, but initially it is released in a rather “crude” version.

Activation fails on iPhone 5S iOS 11

Such a problem with 5S, for which the latest version of the software is used, is not uncommon, as are the device freezing, communication interruptions, rapid discharge and many other side effects of a powerful service.

iPhone 6/6 Plus activation error

It can be solved using standard methods; it can arise due to failures in the system itself, incompatibility with a SIM card and some other problems.

The search for a solution to the problem is carried out taking into account the error data.

iPhone 6S/6S Plus activation failed

Most often it is characterized by error 0xe8000013 iOS 11, which occurs in refurbished phones if the procedure was not carried out in an official service center using non-original parts.

iOS 11 activation fails on iPhone 7/7 Plus

With this device, activation problems may occur due to operator resets, when the product is not in service, that is, it is counterfeit, or when the system is too busy.

iOS 11 activation fails on iPhone 8/8 Plus

This happens when the device was not repaired or flashed by a specialized service; after unauthorized interventions, the installation is simply blocked by iOS 11 itself.

The only solution can be to contact a “left” specialist again, who in rare cases can find a way out.

iPhone X activation error (ten)

Apple rejects any possibility of failures for this model, citing the fact that activation is impossible only in the case of an out-of-date flashing or restoration with non-original spare parts.

But in reality, the inability to start can occur even with almost new devices.

iPad on iOS 11 activation failure and solution from Apple

Apple has not yet found a solution to the iPad iOS 11 activation failure, or to be more precise, the problem has not been officially recognized.

Therefore, contacting technical support does not yield any results. You can simply use the methods suggested by users to start it.

When will the activation error on iOS 11 be completely fixed?

Bugs with functioning and activation, Apple promises to fix before the spring of 2018, but new additions threaten new troubles, such as the impossibility of rolling back, although rolling back can become a saving straw for cases where the bug is difficult to eliminate.

Hello! It doesn't matter what you did to get the activation failed error. Reset content and settings, flash the firmware, update, restore - any of these actions leads to the fact that the device must be reactivated. Yes, yes, yes, you will have to go through exactly the same procedure again as when you first turned on the gadget. And here one very large and large ambush may await us.

An iPhone or iPad can easily warn you that activation is impossible because: “Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate, or try again in a few minutes. If the problem persists, contact Apple Support: apple.com/us/support."

It would seem that everything is very logical. The server is unavailable, Apple is having problems, we wait until the failure passes and swear at the company. However, not everything is so simple.

And in general, if you come across such a message, then I will have two news for you, good and bad. And we'll probably start with the bad...

iPhone activation failure - everything is very bad

Why does the title say that everything is very bad? Because it is quite possible that the modem in the device has died. This can be indirectly confirmed by the fact that when connecting the gadget to a computer and iTunes, absolutely nothing happens - no activation or anything even remotely similar to it.

There is another way to check this terrible guess: on the welcome screen, click on the “letter i in a circle” icon.

After clicking, on a normal and working iPhone, the device serial number should appear. If IMEI does not appear, but only standards are written, etc. then I have bad news, the modem in your iPhone or iPad is dead. Naturally, with such a malfunction, activation of the device is impossible. What to do?

Contact the service, the cost of repair is not very high (relative to the cost of the device), but only a few people undertake such repairs and no one gives guarantees.
You can try putting it in the freezer (at your own peril and risk!), there is a chance that the contacts will fit “as they should” at least for a while, and you will be able to activate it.
Warm it up with a hairdryer (also at your own risk!) – the effect is similar to freezing (it may or may not appear).

You must understand that the last two points are, of course, a fierce “collective farm” and should be carried out very carefully. But it helps some. By the way, it is useless to update the firmware on such gadgets; during this operation you will receive an error.

Is everything described above not your case? IMEI is displayed and the modem is normal? Let's move on to the next point!

iPhone on iOS 11 and iOS 12 does not activate after factory reset

This text is an update to the article after the release of iOS 11 firmware.

We have already discussed this situation in the comments, but for those who are too lazy to read, here is a short excerpt from all this.

The essence of the problem:

Since the release of iOS 11, Apple has changed its policy regarding unofficial iPhone repairs. If non-original components were installed in the device, then after the procedure of resetting settings and content, you can get a “brick” - it will be impossible to activate the phone.

Who is at risk? Devices (running iOS 11 and iOS 12) that:

Have ever been repaired (with replacement of spare parts - modem, Wi-Fi and Bluetooth module) in unauthorized service centers.
These are the so-called “handicraft refurbished” iPhones (smartphones assembled by someone unknown and where) – unscrupulous sellers very often sell them under the guise of new ones.

What's happening?

At the power-on stage (after resetting settings and content or restoring the firmware), the iPhone sends data about the components installed inside it to Apple servers. If this information does not match the Apple company’s database, then activation of the device is blocked.

So, what exactly should we do now?

If there is a guarantee, take advantage of it.
Some unofficial service centers may try to solve this problem using special equipment. But, as a rule, no one gives any guarantees - even if the activation failure can be “bypassed” now, then in the future everything can happen again.

This is such a sad story. However, it is not at all necessary that the error occurs precisely because of this...

The iPhone could not be activated – is the server to blame or...

In fact, failure can occur for various reasons. And the right decision would be to check everything in order, let's go!

Check if the SIM card is inserted and is it working? The advice is, of course, very obvious, but anything can happen.
Make sure once again that you have access to the Internet.
Apple servers unavailable – at the moment? This often happens on days when new versions of iOS are released. Many people around the world are trying to get new firmware as quickly as possible, and the servers simply cannot withstand such an influx of people. In this case, you just need to wait...
Please use a different internet connection. Some Wi-Fi networks may be configured to block access to Apple servers.
Use iTunes to activate (required!)
Do a hard reset on your iPhone or iPad. Hold down the Home and Power buttons - do not release them until the iPhone turns off.

By the way, the cause of the Activation Error may also be the fact that a beta version of the firmware was installed on the iPhone, and the device was not registered in the developer program. In this case, the error text will be like this:

This device is not registered as part of the iPhone Developer Program…

In this case, you need to go to the Apple developer portal (developer.apple.com) and register the gadget.

As you can see, the reason why the iPhone fails upon activation can be a variety of situations.

From the banal – lack of Internet, to the very complex – modem failure and the newly created “iOS 11 syndrome”. And if the first ones can be solved quite simply (wait, change the SIM card, etc.), then the second (“hardware” problems) can only be corrected with the participation of a competent service center specialist. But I sincerely hope that this is not your case.

P.S. Write your questions in the comments, and here is a secret scheme for you... To successfully activate your iPhone, you just need to “like” this article. Let's test!

If you've ever reset your iPhone to factory settings and then tried again, you may have encountered an activation error. It is difficult to understand the reasons for this problem, since in this case the iPhone does not provide any useful information on the screen, but only advises you to contact Apple technical support. But since this process is quite long, you can try to fix it yourself.

Try again

When an error occurs, hold down the Home button until the bottom menu appears, and then click Try Again. You will be taken to the initial settings page and will be able to try activating your iPhone again. Often, to get the desired result, you need to do this procedure 5-7 times.

If it doesn't help, move on to the next step.

Use a working SIM card

Typically, activation problems occur when they try to activate the phone without a SIM card. Insert a working SIM card into the iPhone and try to activate the smartphone again. If this does not help, start activation using the cellular network by turning off Wi-Fi. This solution helps most users.

Sometimes an activation error occurs due to the fault of the telecom operator, who for unknown reasons rejects it. I think many people remember what problems Beeline subscribers had to face, although in this case we are talking about something else. Try inserting a SIM card from another operator and activating your iPhone. After this, you will be able to use your old number again.

Based on materials from osxdaily.com

On iOS 11, this is a problem that many Apple phone users have been encountering lately. It manifests itself in the inability to activate the iPhone after resetting content and settings or reinstalling iOS. When activating the phone via Wi-Fi, the user sees the message " . Your iPhone could not be activated because the activation server cannot be contacted". When you try to activate through iTunes on your computer, you receive an error message with the number 0xE8000013 or 4016, or the message "The iPhone could not be activated because it could not get activation information from it."

Why does iPhone activation fail?

There are three main reasons why the iPhone does not activate and displays a message about activation failure:

Problems with Apple activation servers

The most harmless option that may be due to the fact that at a particular moment in time the Apple activation server is indeed not available, as indicated in the error message. Check the operating status of Apple's web services and, if the iOS Device Activation service is unavailable, then the solution in this case may be to be patient and try to activate it a little later.

Hardware problems with iPhone

Activation failed may occur due to hardware problems with the iPhone. So, for example, if your phone has problems identifying a SIM card ( Constantly searching for a network, regardless of whether a SIM card is inserted or not), the iPhone will not be activated. The solution to the problem if the phone does not activate, in such cases can be determined after diagnostics at a service center.

Problem activating iOS 11 on refurbished phones

More often iPhone activation error occurs among owners of refurbished phones. At the same time, we are not talking about officially restored iPhones, which are produced under the control of Apple, but about Chinese handicrafts assembled. As a rule, such phones inside resemble a “Frankenstein monster” assembled from various parts. Very often, of the original components on such iPhones, only the processor board remains, and it may contain replaced components... Why do such phones most often have problems with device activation errors?

The problem is due to the fact that in iOS 11 Apple changed the rules of the device activation system. When activated, components are surveyed and technical information is compared ( UDID, Serial No, IMEI, MAC-Address etc.) with numbers in the official Apple databases. If for some reason (and for devices that are not officially restored, there are dozens of reasons) the information does not match, the device will not be activated.

How to protect yourself from problems?

You can check your device's serial number on the Apple website. If the test says "This serial number corresponds to a product that has been replaced" or the test displays information about another device that does not match yours in model, color, or memory capacity, your iPhone may be susceptible to an activation error. If you are the owner of a refurbished iPhone, it is highly not recommended to erase the contents of the device or restore the software on it through iTunes.

Is it possible to fix a refurbished iPhone with an activation error?

There is a solution. It consists of working with the memory chip and making changes to its firmware. This operation can only be performed by an experienced technician in a service center with good specialized equipment. Such repairs can be performed in our service center. Information on the cost and estimated time of completion of the work is presented in the table below.

However, the solution is not universal and will not suit every case. Since most owners of refurbished iPhones face this problem, it is possible to determine for sure whether we can help you only after inspection and diagnostics at a service center. We look forward to your visit and will be happy to help you solve problems with your iPhone!

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