NFC does not work on iPhone 6 Plus. Apple Wallet Mobile App: Instructions for use. How did this happen

Everyone knows the popular Apple brand, which has become widespread in the world for high reliability and ease of use. Currently, the owners of devices can make contactless cash transactions in any store, it is enough to bring a gadget to the payment terminal. It greatly simplifies life, but sometimes the payable Apple Pay service does not work. In the article, consider possible malfunctions and methods of their independent decision.

Epple Pei is a universal payment system that pleases consumers from 2014 around the world. It is a convenient tool for transactions in almost any store or online space. To do this, it is enough to have a mobile device from the manufacturer, smart clock, tablet ipad or MacBook laptop. The advantage is that purchases are made on a non-contact basis. An important requirement of the operation is the presence of the seller the relevant terminal and the reader, now they are installed in almost every store throughout Russia.

The contactless payment procedure occurs due to the design of a special NFC chip, which is capable of imitating a bank card, added to the system. Data exchange between the transmitter and the reader is performed at a minimum distance and literally in a few seconds. So, to make a purchase you need to perform a number of simple actions:

To begin with, add a banknotes to the application from the affiliate banking organization.
Wait until the seller tries in the terminal spent the amount.
Apply your mobile device to the reader.
Confirm the purchase for this to attach your finger to the Touch ID Fingerprint Scanner.
The beep will inform you that the exchange of information was successful.

To buy a purchase in the Internet space, you need to go to the store website, select the appropriate product. Next to it should be the Apple Pay button, click on it. After that, write your contact details and delivery parameters. To confirm the transaction and transfer of funds, bring your finger to the Touch ID.

If the fingerprint scanner does not provide on the EPL laptop, it will have to act through a synchronized iPhone.

Why it is worth using such a service:

It's comfortable. For payment you need only one gadget.
Transaction speed. The payment procedure itself will take you no more than two seconds, it is enough to bring the smartphone to the terminal.
Safety. The exchange of information occurs at a small distance and within a few seconds, it means that the attackers will not be able to intercept your personal data. Each purchase requires mandatory confirmation of fingerprint. No one except you can produce a transaction.

Why the map is not added

To start performing contactless payments, you need to bind bank cards to the service. In some consumers, there are problems and failures in adding a map at this stage. To activate a credit card you will need:

Consider a number of possible problems:

Why Apple Pay does not work

Consider a list of mobile devices that are equipped with NFC microchip:

iPhone not lower than 6 version, including SE model.
Smart Apple Watch watches first and second series.
Tablet computer iPad Air or Pro, Mini 3, 4.
Laptop MacBook Pro or Air.

If the mobile device meets the established requirements, the transactions must pass without interference. Other malfunctions are possible about which we will talk below.

Connection failure

If the store does not pass payment, an error has occurred - a connection failure, then to fix it Follow the recommendations:

Invalid settings

The likely cause of incorrect operation of the application may be incorrect installation in the smartphone system. Check the relevance of your software and activate updates in a timely manner. If you have a pirate firmware, you can not use the service. The work "Once" can be corrected in the following ways:

Problems with NFS antenna

There are situations where the culprit is a constructive side. The NFC module may be damaged when falling, water from or physically affected. Usually it is difficult to solve this problem on your own, but it is worth trying.

Disassemble the side panel of the mobile device and clean the insides from contamination and the accumulated garbage. It did not help, then head to any service department and order repair from qualified craftsmen. It should be considered if the smartphone is under warranty, it is not recommended to open the case yourself. This will lead to the removal of the manufacturer's warranty obligations.

External factors

If, when making payment operations, the smartphone stopped working, then pay attention to:

The article examined in detail the main reasons why Apple Pay service does not work. If the specified methods of solutions did not help you, it is recommended to contact the Map Issuer or technical support for the software developer.

Why doesn't Apple Pay on the iPhone 7 and how to correct the problem?

Thanks to Apple Pay Technologies, users can store all their bank cards in electronic form. The Apple Wallet's standard utility guarantees reliable data encryption and the impossibility of their theft from Apple servers.

Despite the many advantages of contactless payment, you can face problems in using this feature. For example, in 2017, many iPhone 7 owners began problems with the work of saved cards. Such a breakdown occurs today.

Most likely, the vulnerability is touched by users of newer versions of apple smartphones, so you need to be prepared for the occurrence of problems. Consider what to do if Apple Pay does not work on the iPhone 7 and how to eliminate this malfunction on the software or hardware level.

Causes of malfunction

The main reasons why contactless payment stops on iPhone:

Software. These include all sorts of bugs and errors that arise in new versions of firmware or the problem appears due to the wrong settings that the user has put up;
Hardware breakdown. The function of the function is responsible for the NFC chip and its antenna. As a result of the fall or impact of the smartphone, the operation of this component may stop. Requires cleaning or replacing antenna;
Case. In addition to standard reasons, it is important to note that to prevent the work of contactless payment can cover. Of course, there will be no harm from ordinary plastic, silicone and leather options, but when using super-protected models, problems can begin with a connection "Phone-Terminal";
Terminal breakdowns or its temporary shutdown. In this case, nothing depends on your smartphone. It should be waited until the store employees will correct the operation of the device or try to pay for the goods at another point of sale.

Elimination of software malfunction

Before proceeding with hardware repair, make sure that there are no failures at the program level:

Create a backup of the files and contacts you need and add it to iCloud;
Then reset to the factory settings;
After re-enabled your phone, perform its activation and check the operation of contactless payment. If everything works fine, the problem was in the operating system bug. In case of unsuccessful payment, proceed to the repair.

Replacing the NFC chip

As we mentioned above, contactless payment works due to the NFC chip built into the smartphone body. Open the back cover of the phone and check whether the antenna of the chip dust is contaminated. In most cases, simple cleaning of garbage contacts helps. If on the contacts you see traces of rust, they can be removed by the usual stationery eraser.

The location of the NFC antenna is indicated in Figure:

Buy a new detail of the antenna is quite difficult, so for the repair of NFC in iPhone 7 and other models, use details of donor phones. In the official list of spare parts from Apple, it is not.

Remember that for opening the case you will need a special set of tools, to buy which you can at yodamobile:

Ride;
Suction cup to disconnect the screen;
Tweezers;
Engineering hairdryer;
Mediators;
Pentalobe screwdriver.

Ivanov Sergey

Technical specialist in contactless payment functions

Posted articles

Recently, the owners of the iPhone got the opportunity to go shopping without paper money and a credit card, with a "apple device" in his pocket. The new payment function was called Apple Pay, it allows a contactless way to pay any checks through the terminal using the options of the above payment system. From time to time, some iPhone users face problems in Apple Pay. In the material, we will tell you how to eliminate the problem, if you do not pay through Apple Pay, and what are the reasons for failures in the work of the device.

Apple Pay does not work - what is the cause of the failure?

To save the functionality of Apple Pay, it requires correct operation as details that are responsible for transmitting the signal and the operating system itself. It is also important that the phone itself supports the possibility of contactless payment, and with the attached map and on the side of the bank was all right. Below we consider the most common reasons why Apple Pay stopped working. Some of them owners of "apple" can eliminate their own, and for others you will need to appeal to the service center to those skilled in the art. But first things first!

IPhone does not support Apple Pay

To understand whether an Apple Pay really has a problem, it is recommended to double-check whether the iPhone model supports this function, i.e. Equipped with (more modern and fast Bluetooth alternative).

The first models of the iPhone were made before the wide introduction of NFC technology, so technically they are not able to implement Apple Pay.

On the official manufacturer's website, the actual and exhaustive list of models compatible with the Apple Pay system, the list includes iPhone XR, iPhone XS, iPhone XS Max, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6s Plus, iPhone 6 Plus and iPhone SE.

Attention! Apple Pay on the iPhone X is not started on other devices (double pressing the Home button and apply the touch ID button) Due to the introduction of a new Face ID function. Now, by clicking on the side button, you will need to look at the Face ID and then bring the phone to the terminal).

"Insert" NFC or some other way to upgrade the Apple phone to start paying checks in contactless, it is impossible. The solution to this problem will be the purchase of a more modern smartphone.

IOS failures and malfunctions

If the device is integrated with the payment system, but the service from time to time "freezes", for example, Apple Pay does not see the terminal or loads data for too long, and then refuses to make a payment, difficulties are associated with the smartphone operating system.

As is known to the owners of iPhones, IOS failures can lead to the most unpredictable consequences, including to interfere with Apple Pay. Specialists recommend performing the following actions at home that will help troubleshoot if it turned out to be associated with iOS:

Restart the device.
Relieve the network settings in the forced order (settings - main - reset - reset network settings).
Go to the Wallet app and tie a payment card again, pre-delete data about it from the phone.
Change the smartphone region to the one where contactless payment is functioning, for example, to the UK through the settings - the main language and region.

If all the above methods did not help, we advise you to reinstall the firmware using the DFU mode (Device Firmware Update).

It was designed specifically for the treatment of software failures, the correct removal of the jailbreak, beta versions of the software, demonstration IOS firmware and the other. A complete system reinstalling is performed on iPad, Mac and iPhone. Below is an algorithm that needs to be performed for flashing.

Run iTunes and connect your smartphone to the computer.
Turn off the device without disconnecting it from PC.
Hold the HOME button (under the screen) and the power button (located on the upper face of the device or on the right side) at the same time.
Wait 10 seconds and stop clamping the power button while continuing to hold the HOME key.
Press the button for about 10 seconds.

After that, the program will report that the device is detected in recovery mode. You should try whether ApplePay will work after that.

In extreme cases, it is possible to reinstall the software completely. However, it is necessary to do this after the diagnosis conducted by specialists, and the confirmation received that failures are connected with the phone. Having introduced independent repair, the user with a large probability of probability will hurt to his iPhone.

Question: Can a slow mobile Internet or its complete absence affect the work of the payment system?

Answer: Connecting to the network for Apple Pay is not required. The transfer of information occurs through the terminal connection, and the data on the mapping of the device owner recipients is not transmitted at all. Each operation is carried out using a new identification key that is encrypted and stored exclusively on the device. This achieves even greater security of payment information.

Problems with the map

Apple Pay does not work sometimes because of the problems with the payment card itself tied to the mobile system through the wallet.

For such problems, it is characteristic that the system works properly until the payment. The smartphone sees the terminal, connects to it, but the payment in the end does not happen, the payment is deflected.

Perhaps you made a mistake when introducing a PIN code? Or is the whole trouble in the wrong binding of the card? Or maybe in the account tribal ended money? Anything happens! If Apple Pay suddenly stopped conducting payments, it is worth checking the status of the card and re-tie it to the wallet (just in case).

In addition, pay attention to the limits, some default banks install them for the security of the most clients, and payments are deviated after reaching the limit.

If you detect the problem with the card itself, we advise you to call the support service of your bank. In the history of operations, unsuccessful attempts of transactions are kept, if you are lucky, a financial institution specialist will tell you why you failed to pay, and you will find the reason for failure to work.

Faulty NFC chip or module antenna

Another reason for the system malfunction lies in mechanical damage and breakage of components that ensure the operation of the module.

First of all it is worth checking the health of NFC chipIf he is broken, then return the performance of the payment system can only after installing a new chip, good, it is relatively inexpensive and no longer will cost 500 rubles. How to detect a chip malfunction? To do this, you will need to disassemble the phone and conduct a visual inspection of the part.

It is worth paying the time and the bracket that is responsible for transmitting the signal (located in the upper corner of the case).

Doesn't always apple pay? This can occur precisely due to the weak signal and breakage of the antenna. Remove dust and rubbish, carefully wait for the bracket bolts. If after that the system did not earn, then something broke and the specialists of the iphone service center can help you.

We remind you that you can start digging in the phone only if the user is familiar with the electronics (and the phone warranty should be attributed to the service center, since its disassembly automatically deprives the user of the right to use the warranty).

External factors

The problems of an external nature that are not related to either hardware failures or the functionality of the module and antenna cannot be excluded.

They are easy to eliminate without repair and cash costs. Many users face that payment does not pass due to the malfunction of the terminal itself or difficulties with the transfer of data and the processing of the payment on the side of the bank.

Moreover, prevent Apple Pay may even cover! Most unfavorable for contactless payments due to reduction of the conductivity of the signal are the covers "bumpers" and aluminum covers. Do not store discount or bank cards in the case and any foreign objects, it also prevents operations.

Ideally, between the antenna, the transmitting signal, and the most terminal, there should be no extraneous things. Of course, we know that the owners care about the safety of the phone and use covers, we can advise you to choose those that fastened.

Conclusion

There are several factors that affect the functionality of the payment system.

Conduct primary diagnostics and exclude some of the reasons that led to a failure, the user can at home. Starting to look for a breakdown, pay attention to what step payment fails.

The lack of fixing the terminal, for example, is typical for problems with software, and if there is a refusal of the payment, it may have arisen with the card itself. How to check if Apple Pay works?

We advise you to make a purchase in a place with a deliberately working terminal, without this, it is impossible to find out whether the functionality is impossible. If after all Apple Pay manipulations still does not work, contact the service center, in no case do not repair yourself.

Thanks to modern technologies, you can completely abandon ordinary paper money by purchasing using your iPhone smartphone. This became possible thanks to the new Apple Pay technology used in Apple phones. However, there is nothing perfect: any program and equipment can fail. Therefore, sometimes when applying for a smartphone to the terminal, you cannot pay the bill. Sometimes this is due to problems from the bank, or the case of the device has created an interference for data transmission. But if the Apple Pay problem occurs constantly, you need to take some action.

Consider the reasons and ways to eliminate problems with Apple Pay:

1. Problems in the IOS operating system as a cause of Apple Pay

To make sure Apple Pay refuses to work because of the internal problems with the device OS, you need to perform a few simple steps:

The most unpleasant and difficult in this procedure is to constantly walk to check the performance of wireless payment technology. You can try to do it in the nearest mcdonalds.

2. Apple Pay Disability due to external factors

Problems can be caused not only by problems with software, but and some external factors, to which can be attributed:

Neoriginal cover produced by a little-known Chinese brand.
Problems in the online banking system, with a payment card. First you need to try to pay for the purchase in another store. If the problem did not disappear - contact the Bank's employees.

3. Hardware problem associated with non-working capacity or absence of NFC antenna

The NFC module installed in devices is designed to transfer data to the terminal. If he failed to make a purchase using non-contact payment technology will not work.

On new devices, the problems with the NFC module are extremely rare. Most often, he refuses after repair produced by unqualified masters. Sometimes when flashing the iPhone, an error "56" may occur, indicating the availability of problems with the NFC chip. But this signal does not always apply the device.

If it was decided to independently disassemble the smartphone, you need to carefully inspect the main fee and perform the following steps:

1) Check for NFC antenna.

2) Ensure that grounding screws were twisted to the end. It is necessary to do it especially carefully so as not to damage the scheme.

3) Replace the module new.

Taking into account the foregoing, the following conclusions can be drawn:

If Apple Pay Technology is working at times, and sometimes no, the reason lies in the software, or there is a problem of the bank itself (with a payment card, terminal, database).
If you pay a contactless way to pay, even after the actions performed above, most likely the problem with the NFC module itself.

Whatever it was, to disassemble the iPhone itself is extremely not recommended. Without experience and required tools, it is possible to damage the main details of the device, and the only way out will be purchased a new smartphone. It is better to entrust this work to professionals who are employees of our repair service. We will quickly perform the diagnostics of the device, detect the cause of the problem and, if necessary, spend high-quality repairs at an affordable price.

You know, I heard about the most diverse breakdowns. Very unusual. But the least I expected that this would happen to me.

Well, post away

The day before yesterday was in the store and could not understand why the terminal does not react to my iPhone.

2. Chose the iPhone in the lists of devices, scrolled down and immediately chose "Appeal to Apple Support".

4. I answered the novel. After 5 minutes of correspondence, he suggested that the problem with the "iron", and not the firmware.

5. Roman from Apple asked to go to Settings – Confidentiality – Analysis (diagnostics). Usually there is empty, but now a kind of "Diagnostics request" appeared. Chose it.

6. There were two of my connected devices - iPhone and Apple Watch. Chose an iPhone. For 30 seconds he thought, then put "Waiting".

Returned to the chat, and there is already an answer from Apple employee: it received test data, will study them and return with the results in a few minutes.

7. It turned out that if accidentally close the chat window, then it will be impossible to return to it, and communication with support will be discontinued. Very convenient, Apple is immediately visible - 2018 in the yard.

8. The novel managed to answer only the fact that the diagnosis did not find any problems, and with Apple Pay all allegedly well. After that, Chrome on the iPhone hung, I closed-opened the application, and the chat became inaccessible.

Perfectly talked.

What to do something next?

Alas, no longer tell anything. Yes, and would not tell, since the diagnosis did not find problems.

I tried to find similar situations in Google and in technical support forums. I didn't find anything. Or the marriage of Apple Pay is very rare, or people often do not notice it. Or does not use contactless payments.

Tomorrow I will go to the service if nothing will change before the morning. And I suspect that the phone will be fully replaced. In the meantime, I sit with the device for 79 thousand rubles, in which Apple Pay does not work.

Did any of you come across a similar problem?

P.S. Recently, Artem Bausova. True, everything was serious there - the processor turned off. But the very fact: two phones from the start of sales, two marriages. IPhone is even more expensive, and the quality falls,

Because I have one rhetorical question. Dockens will we offer EMDZI and AMONOZI instead of normal gluable gadgets?