Mgts hotline. Technical support MGTS GPON. MGTS Technical Support. Who implements equipment repair

Technical support of the telecommunications provider MGTS is a 24-hour service service service that works through a universal contact center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues relating primarily by financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, as well as real-time process calls with complaints of Muscovites regarding the quality of communication.

About technical support service

The Universal Contact Center was opened by PJSC "Moscow City Telephone Network" in 2006, combining the scattered service providers into a single whole. At its base, MGTS has implemented a system of operational service of calls using a tone set developed by the largest SITRONICS IT company. This mechanism allows you to optimize subscriber appeals, distributing them in separate areas: connecting services, financial issues, repair work, etc.

For more information, contact the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through your personal account?

To change the tariff plan through your personal account, you need:

How to access your account?

The PIN code obtained when connected does not work. What to do?

To deal with this problem, our employees will help you. Call the MGTS Contact Center: 8 800 250 00 50 or send an email address:

What gives me a personal account?

Does users have "Home Internet" services available to the Personal Cabinet section?

MGTS Technical Support

Technical support

Do I pay the time waiting time from the technical support operator, as well as the time of the conversation with it?

If you use the tariff plans "timeless" and "combined", then all calls to the reference service and the MGTS technical support service will be free.

How can I change the tariff plan?

I lost my authentication data (name and password to enter the Internet) issued to me when the service is connected. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when changing a phone number or when moving from zone "495" to zone "499"?

What gives me a personal account?

Does users have "Home Internet" services available to the Personal Cabinet section?

The service is indispensable for those who daily have to recruit the same number many times. It is also in demand in cases where there is a small child in the family, a sick or elderly person with poor eyesight, which needs to be connected to the desired subscriber.

If, after removing the handset for 7-10 seconds, the subscriber did not start the set of the number, then the set of the programmed number will automatically begin. The service saves the set time and unmistakably type the necessary number.

For a regular call to a set of rooms, you should start immediately after lifting the tube.

Service procedure

After connecting, the service is activated (deactivated) by pressing multiple telephone keys.

Activation of services

Remove the tube;
Dial sequentially * 53 *, full number of called subscriber, then #
- continuous beep - the service is activated;
- overflowing beeps or phrase of the autoinformer - the service is not activated (the subscriber does not have the right to use the service);
Put the phone down.

Checking activation services

Remove the tube;
Score sequence *#53# ;
- continuous beep - the service is active;
- overflowing beeps or phrase of the autoinformer - the service is not active;
Put the phone down.

Deactivation of services

Remove the tube;
Dial sequentially # 53 #;
Listen to one of the station signals:
- continuous beep - the service is deactivated;
- overflowing beeps or phrase of the autoinformer - the service is not deactivated (the subscriber does not have the right to use the service);
- frequent short beeps - the command is incorrectly introduced;
Put the phone down.

Attention!

For all cases of activation / deactivation of additional services on the Siemens Gigaset C470 IP telephone, at the end of the Special Team set, you should typing "##" instead of "#".

Order service

You can order the hotline service through "" by calling PJSC MGTS PJSC by phone: 8 495 636-0-636 or when contacting any of the sales and maintenance offices of PJSC MGTS.

When ordering, the services must be clarified, the ability to provide this service on your phone number, which functions should support the telephone for the service for the service, and then order the service.

Instruction

In MGTS, there is a special service service that provides information on its subscribers. You can call 9 or 009 by which you can specify all the necessary information. In addition to the phone number and information about subscribers, you can also learn a lot of useful about service services in the city, for example, phone numbers Taxi, air ticket office, ordering products and various services, and even get advice of a lawyer or a competent tour operator. Call but numbers 09 and 009 can be from a city phone in Moscow.

Instruction

We will analyze the principles of management netu on the example of the Windows XP operating system.
We can get all the necessary data by using the control panel. Go to the "Start" menu - "Control Panel" - "Several Connections". You will open a window where all network connections configured on your computer will appear.

In our case, we are dealing not only with physically existing connections (the setting is carried out directly for the network card), but also with a virtual VPN connection that allows you to send data to a protected channel. Remember that connections may be many, it all depends on the provider. Therefore, it will be logical to consider only interaction with actually connected network cards.

So, select the connection you are interested in, right-click on it by calling the context menu. In the menu, select "Properties". You will see a window similar to what is presented in the picture.

Next, click on the "Properties" button, after which you will see the screen displaying the settings of your IP address, gateway and other characteristics (Note that if you are installed, then these settings need to be viewed in the router control panel, and within the framework of this screen will be The checkboxes "Get an IP address automatically" are installed and, most likely, a check mark "Get the DNS server is automatically").

If we return to the previous window, by clicking on the "Configure" button, then we will get access to the settings directly the network card.

Although in most cases, we will not require these settings at all, we still consider the case when we need to change the MAC address of our card. To do this, in this window, find the "Advanced" tab, on which the list is "Network Address" in the list, and in the window that appears for input can be specified.

About technical support service

In 2012, as part of the replacement of hardware and the subsequent abandonment of copper wires in favor of fiberboard, the contact center was upgraded. This made it possible to significantly reduce the waiting time of the response employee from 1 minute to 15-30 seconds. Moreover, today for the services of the contact center, more than 50 thousand MGTS clients are resorted daily, among which Internet users, stationary telephone owners, mobile subscribers, as well as fans of digital television. and the Internet, while not fixed or mobile subscribers can order a callback of the support service operator on the official website.

Go to the address - http://mgts.ru/home/help/ask/.

Leave your contact phone number.

Decide on the subject matter.

Made in detail in detail the question you are interested in.

Confirm that you are a person, not a robot by choosing a color-based color.

Click on the "Send" button.

Subscribers of any Russian operators can also be used, which will need consultation of MGTS specialists.