Mgts dispatch service telephone. MGTS phone not working

People who use the communication services of a particular company and encounter problems have to think about the question of where to call? “The MGTS phone does not work” - a similar complaint can be heard from subscribers who actively use it. In this article we will tell you how this can be done, we will provide information on which offices you can contact.

general information

If the client’s difficulties are not related to the fact that the line is not connected to the device, then if there are problems with dialing or the inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to remotely determine the possible causes of inoperability and help eliminate them. In the event that this fails, the contact center specialist will accept the application and organize the departure of the master. So where to call? - quite a frequent customer complaint. Below we will tell you how to get out of this situation.

MGTS: technical support phone

You can report problems on the telephone line from any device, either from a cell phone or from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - call center employees answer questions and help to cope with difficulties without days off and holidays. Thus, you can contact the contacts below at any time convenient for the subscriber. Please note that it is recommended to conduct an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or turned off from the device. Such information will help speed up the process of resolving the issue and start using the device again.

On the official website of the company, you can find phone numbers that you can call from both a stationary and mobile device.

Please note that both of these numbers allow you to contact a consultant and get answers to your questions, including why the home phone does not work under the MGTS agreement. Before starting a conversation, you must introduce yourself and indicate the number of the contract or the address at which you are "registered"

How to contact the support line

Where to call (the MGTS phone does not work), we found out earlier. The specialist should briefly describe the essence of the problem. In the event that a failure on the telephone line is associated with technical work carried out by the service provider, then, having learned the address of the subscriber, the operator will report this and inform about the time of their completion. However, communication problems may not always be caused by work at the station. It is necessary to answer all the questions of the specialist as fully and accurately as possible - this will allow him to quickly understand the essence of the problem. You also need to follow the recommendations of the contact center employee. If, after the actions advised by the MGTS customer support employee, the home phone does not work, you need to create an application to call the wizard. In order to be able to agree on the time of the visit, you should leave your contact phone number in the application.

During the visit, the master will clarify the reasons for the failure on the line, identify whether they arose through the fault of the client (within his apartment) or are related to external factors. Depending on this, the procedure for eliminating the breakdown will be determined, as well as at whose expense it will be carried out: the client or the service provider company.

Contacting the operator's office

You can file a complaint about the quality of telephone communications, as well as ask questions of interest, by contacting the MGTS offices. Here, the staff will also tell you if there are any repairs on the line that may be causing the home phone to be inoperable, and will give some recommendations.

In MGTS branches, you can find out basic account information, consult on tariff plans, terminate or conclude a contract for communication services, and perform many other operations.

MGTS offices

In total, there are 24 offices in the Moscow region that can serve individuals. Five branches of them also accept corporate clients. To find a geographically convenient office, it is recommended to visit the official resource of MGTS. Here you can view not only the list of available options for contact, but also clarify their location on the map. For each service point, the schedule of work, the mode of operation of offices on holidays are indicated. You can also see how busy the office is here. In the selection form, you should set the required area and indicate for what type of clients this branch is available (by default, a list for individuals is displayed).

Conclusion

In this article, we talked about where to call (the MGTS phone does not work), and also provided a brief description of how the procedure for consulting and further interaction with the company will be carried out if the issue could not be resolved remotely. If problems are found that the call center consultant cannot solve, it is necessary to file an application for a visit of the master to carry out diagnostics and perform repair work.

Millions of apartments throughout Russia are equipped with Rostelecom wired lines. Not surprisingly, the company is considered the largest home phone service provider in the country. Along with the traditional use of copper cables, IP channels are now almost universally used to transmit voice from person to person in Rostelecom phones.

If your phone is broken, check out the possible causes and methods to fix the problem.

Causes of failure

Before rushing to call a specialist and demand an immediate correction of the situation, you need to quickly check 4 points:

Eliminate debt on the personal account. To check, the ideal option is to visit your personal account on the rt.ru website. By the way, in addition to the bill for the Rostelecom home phone, you can see and pay the bill for the Internet and television there. After paying off the debt, the device will be connected automatically in the near future.

Phone malfunction. If your home phone isn't working, it's not necessarily your service provider's fault. Quite often, this can be a banal breakdown of the device itself. You can check this by simply connecting another device to the network. If the connection is established, then it is worth buying a new working phone or trying to repair the old one.
Breakage or damage to the cable in the apartment. Be sure to visually inspect the cable from the entrance to the apartment to the telephone connector. If there are breaks, kinks, or parts of the copper wire are visible, then there is a physical violation of the integrity of the channel. You can try to repair the wire yourself with electrical tape and wire cutters. But if the subscriber is unsure of his strengths and skills, then you should give preference to calling a technician.
Line break. Damages in the apartment are the responsibility of the owner, therefore, an additional fee is charged for their elimination by the representatives of the company.

Rostelecom specialists are not related to the repair of a landline phone. You can try to fix the breakdown at the service center or contact the place of purchase.

If the wire breaks in your apartment, you will have to pay to repair the line.

If a channel break is visually visible outside the apartment, then only a technician who repairs the telephone line can fix them. Even if the break is not visually visible, then with the help of special equipment he will be able to check how the signal passes and plan restoration work. These works are free for the user.

Contacts for communication or where to call?

If, by checking the equipment and personal account data, you establish a telephone line for your home telephone, then you will need to contact technical support.

The universal number for calling the company is 8 800 1000 800, where by selecting the direction, the system will switch the subscriber to the desired operator. The call is free from any phone, including a mobile phone, and provides round-the-clock service. All calls coming here are processed by a single service center, which may be located far from the client's city.

A more time-saving option is to call the local repair bureau number. All current numbers for your city are posted on the rt.ru website in the "Contact Information" section. This phone number appears in the contract.

You can also find out by calling the toll-free number 09 (only from your home phone) or using the paid help 009 (including from a cell phone).

The operator will need to provide information about the owner, as well as inform that the home phone is not working. First of all, the engineer will try to establish communication in a dialogue with the subscriber, demanding to perform a number of elementary actions. If all the manipulations were unsuccessful, then an application will be drawn up, to which they must respond within 24 hours. Rostelecom specialists do not repair phones, but they will be able to diagnose the exact cause of the lack of communication.

Another channel for filling out an application to call a technician is to contact through the site by filling in the required fields in the "Feedback" section.

Call a technician for repair

After accepting an application to call an employee, the company has a day to respond to the problem and restore the work of the landline phone.

Call technicians if you are sure that the line break is not in the apartment.

When registering, the operator will specify at what time it is more convenient for the client to receive the technician, since access to the telephone set for verification will be required. The specialist will perform all the necessary diagnostics, identify the cause of the breakdown and eliminate it immediately. An exception may be massive breaks in telephone lines, for example, in case of bad weather, but this is a rare occurrence. After the problem is corrected, a technical support specialist will have to call the customer number to check the telephone connection.

Video: the procedure for calling the wizard, the features and deadlines for the completion of work by Rostelecom employees.

Often, to fix a breakdown, a Rostelecom employee does not need to travel to the client’s address, he can check and fix the main errors remotely. In this case, a control call to the client's landline phone is required to obtain consent to close the application and receive confirmation of the correction of the situation.

It's good when everything in the house works as it should.

Based on the points above, we can conclude that in order to fix a non-working Rostelecom home phone, first of all, it is necessary to check the balance, serviceability of the device and the integrity of the home cable. In other cases, you can safely contact the support service for further instructions or call an employee to repair the line. It is worth noting that it is worth contacting the company even if a decision is made to fix the faults on your own in order to receive a recalculation for unused services in the future.

Fixed communication, however, like any other telecommunications service, may cease to function for a number of reasons: a fracture of fiber-optic or copper transmission lines, network congestion, failure of a telephone set, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the city number in order to apply for repairs and call the master. But first of all, MGTS clients from Moscow and the Moscow Region have quite natural questions: where to call and what to do if it doesn’t work?

What to do?

First, in order to solve the problem as soon as possible, you have to identify the source of the malfunction. This may be a breakdown that occurred within or outside of your home. Secondly, this moment will need to be stated to the employee of the Unified Contact Center by calling from a work phone at the number:

city communication - (495) 63 - 60 - 636;
cellular - 0636.

The hotline operator will without fail make the consultation you need. If remote technical support turns out to be useless, the specialist will accept your request to call the master.

Meanwhile, if you do not have the opportunity to use your home or mobile phone to contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with the current addresses of the official representative offices of MGTS, including information on the operating modes of each of them, is available here at this link.

Repair Bureau

- a structural unit of a telecommunications provider responsible for technical support of subscribers. In general, assistance to the company's clients is provided in two ways:

remote counseling provided by the hotline employees - works 24/7;
organization of repair work - as needed.

It is worth noting that MGTS partner firms are engaged in equipment repairs, so the quality of service, as well as the cost of the services provided to eliminate breakdowns, in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.

Master's call

In the process of calling to apply for a call for a master, leave your work contacts to the operator so that he can clarify the time convenient for you and send a free specialist to the appointed place.

Arriving at the call, the repairman will diagnose cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is outside the subscriber's house or apartment, then all costs for its elimination will be borne by the provider. But if the telephone or wire is out of order due to the fault of the client, respectively, the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.

Reviews about the work of the repair bureau

Looking ahead, let's say that subscribers' reviews of the MGTS repair bureau on specialized forums and communities on social networks are divided. This can be the human factor, when the quality of the service provided largely depends on a particular specialist, or the lack of proper control of the company in relation to the service personnel is to blame.

Elena - 24 years old (Moscow):

I can't help but complain about the MGTS repairmen. I get the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for the master. And all this time, the landline phone was turned off, and for my business, a small online store, this is more than critical. It's good that at least there is an opportunity to set forwarding to mobile.

Sergey - 35 years old (Pushkino):

Last week, a brand new GPON router, to which a fixed connection is connected, stopped showing signs of life. Therefore, I immediately turned to the Contact Center for help. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted an application to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for the diagnostics of the fiber-optic cable and the replacement of the modem.

Alexey - 41 years old (Moscow):

I do not know what MGTS should do with these contractors so that they can understand the meaning of the word "service". Why is it that a “master-breaker” comes to my house, in the center of Moscow, with a savory fumes and leaves behind a bunch of garbage, but somewhere on the outskirts, directly, with my parents in Odintsovo, the guys don’t allow themselves this and do everything maximum quality?

The service is indispensable for those who daily have to dial the same number many times. It is also in demand in cases where the family has a small child, a sick or elderly person with poor eyesight who needs to contact the right subscriber.

If after picking up the handset within 7-10 seconds the subscriber does not start dialing, the dialing of the programmed number will automatically start. The service allows you to save dialing time and accurately dial the required number.

For a normal call, dialing should start immediately after picking up the handset.

Procedure for using the service

After connecting, the service is activated (deactivated) by pressing a few keys on the phone.

Service activation

Pick up the phone;
Dial in sequence *53*, the full number of the called party, then #
- continuous beep - the service is activated;
- iridescent beeps or autoinformer phrase - the service is not activated (the subscriber does not have the right to use the service);
Put the phone down.

Service activation check

Pick up the phone;
Dial sequentially *#53# ;
- continuous beep - the service is active;
- iridescent beeps or autoinformer phrase - the service is not active;
Put the phone down.

Service deactivation

Pick up the phone;
Dial #53# in sequence;
Listen to one of the station signals:
- continuous beep - the service is deactivated;
- iridescent beeps or autoinformer phrase - the service is not deactivated (the subscriber does not have the right to use the service);
- frequent short beeps - the command was entered incorrectly;
Put the phone down.

Attention!

For all cases of activation / deactivation of additional services on the Siemens Gigaset C470 IP telephone, at the end of dialing a special command, dial "" instead of "#".

Order service

You can order the “Hot Line” service through “ ” by calling the Contact Center of PJSC MGTS by phone: 8 495 636-0-636 or by contacting any of the sales and service offices of PJSC MGTS.

When ordering the service, it is necessary to specify the possibility of providing this service on your phone number, what functions the telephone set must support for the service to work, and then order the service.

Instruction

There is a special service in MGTS, which provides information about its subscribers for free. You can call 09 or 009, where you can clarify all the necessary information. In addition to the phone number and information about subscribers, you can also learn a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

In addition to the help desk, MGTS has a Single Contact Number, 8 495 636-0-636. Unlike the previous version, it is available from any phone number, including cellular. By calling it, you can not only get the information you need, but also find out if there are any debts on your account, ask for details of calls and even call a master from MGTS to the house.

There are numerous services and databases on the Internet, which contain all the information about phone numbers and addresses of subscribers. For example, you can use the White Pages of Moscow directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is harassing you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.

Today, there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. The best way to improve life is to change a person in himself, to change his view of the world.

Instruction

It's no surprise that so many of us want a lot of positive change in the shortest amount of time. Changing lives for the better is not so difficult. The most important thing in this process is to know the basic principles of forming a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything can not be bad. Think and remember what you like in your life. It can be close people, friends, beloved cat or dog. It can also be your job or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods to change your life for the better.

Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts to the last. This approach is wrong, it resembles the fear of going to the dentist. Solving problems is much more convenient as they come. Going to a psychologist will allow you to look at familiar situations with different eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.

Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: "We are what we think." You need to improve your own self-esteem, make it adequate. This will allow you to be less dependent on circumstances, to better understand your significance. After all, you will not be able to move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positive into your worldview, you will be able to change in yourself.

About technical support

The Universal Contact Center was opened by Moscow City Telephone Network PJSC in 2006, bringing together the provider's disparate services into a single entity. On its basis, MGTS implemented a system for prompt call servicing using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscribers' requests, distributing them in separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of a hardware replacement and subsequent phase out of copper wires in favor of fiber optics, the Contact Center was upgraded. This allowed to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS customers use the services of the Contact Center daily, including Internet users, owners of fixed phones, mobile subscribers, as well as digital television lovers.

Phone list

To contact the MGTS support service, you need to call one of the suggested numbers:

from the city - (495) 63 - 60 - 636;

from mobile - 0636.

In addition, the provider has assigned a couple of hotlines, thanks to which you can:

find out the balance of the personal account - (495) 70 - 74 - 455;

inform the operator about the quality of the services provided - (495) 70 - 07 - 777.

For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.

Back call

Customers of the Moscow City Telephone Networks who use digital television and the Internet, but are not fixed or mobile subscribers, can order a callback from the support service operator on the official website.

Go to the address - http://mgts.ru/home/help/ask/.

Leave your contact phone number.

Decide on the topic of the question.

State your question in as much detail as possible.

Confirm that you are a human and not a robot by choosing the color that matches the picture.

Click on the "Submit" button.

This option can also be used by subscribers of any Russian operators who need advice from MGTS specialists.

Rostelecom is a large cellular and fixed-line communication services company with a wide range of activities: telephony, television and the Internet. Such communications are of good quality, but problems may arise due to the large number of users. If the Rostelecom phone does not work, where to call and who to contact is the first thing that comes to mind. But first you need to try to understand the situation on your own.

In what cases can you detect a breakdown on your own

Before calling the master of the company, you should pay attention to the following points:

The performance of the telephone. You can check the malfunction of a landline phone by connecting other equipment to the network. If the case is really in the device, and another working phone is in order, then you should contact the service center or the place where the product was purchased. The Rostelecom service has nothing to do with this problem.
The integrity of the cable in the apartment. The wire should be inspected for severe bends and breaks with flashes of copper wire. Repair of the telephone line in the apartment can be solved independently by stripping the wire, connecting the contacts and isolating this place. If it is not possible to repair a landline phone on your own, you can call the repair bureau.
Late payment. You can check the availability of monthly fee debt in your personal account on the official website rt.ru or contact the operator via the free line 8 800 1000 800 from any phone.

If all of the above actions do not identify the source of the landline phone malfunction, you should proceed to the next step.

How to contact the Rostelecom service

In addition to debt, problems with equipment and cable breaks, there are many more reasons that can ruin the connection, for example: problems at the substation, short circuit, line break outdoors, etc. In any case, phone repairs can be done in Rostelecom by receiving the necessary advice remotely and it is not necessary to call the technical service at home.

Provider Rostelecom has 3 services for contacting subscribers:

Home phone repair service.
Cellular support service.
Internet and television technical service.

In any case, even when Rostelecom's home phone does not work, by contacting the operator via a mobile phone, the subscriber will be redirected to a suitable service to identify the cause and solve the problem. To find any contact information (telephone numbers and website address), you can use the agreement concluded when activating the services.

Calling help desks

A call to a single number 8 800 1000 800 is free of charge, and switching to tone mode makes it possible to immediately hear the necessary information or connect with a narrow specialist. If the home telephone does not work, you can leave a request for repair by dialing 150 from a cellular device. When contacting the operator, after clarifying the necessary information (name, address, telephone number and contract number), the essence of the problem should be described. If the operator does not resolve the situation remotely, leave a request, he will contact you at the left number within 24 hours and send the Rostelecom phone repairman to a call. The technician should call the non-working phone number and make sure that there really is no telephone service.

Application from the site

To apply, you need to load the rt.ru main page, where the Moscow region will be set by default and, if it does not change automatically, you must manually set your location to receive clear and informative data. Next, in the main menu, you need to select the tab "Communication services" and "For yourself", where you can use the services of interest.

In your personal account, you can easily control the timely replenishment of your account and make payments using online payments. This is convenient in the case when it is not possible to wait for the operator to connect, order a call back, or fill out an application to call the wizard in the “Ask a question” tab. It will also be reviewed within 24 hours.

Note.

For untimely payment of the subscription fee, the telephone line is disconnected, and then the communication services are reconnected, which entails the payment of a fine, which is prescribed in the contract.
Rostelecom's repair service should be contacted even when the cause of the malfunction was eliminated on its own and the application was submitted out of time, so that in the future recalculation for unused services would be made.
To contact the support service by phone, the call can be made from other operators.
To contact the technical service, it is better to use a cell phone for mobile movement when solving the problem.
To eliminate the cause, you should be on the phone directly at the problem source in order to respond to the technician's requests in a timely manner.

If, after contacting an expert, the cause of the problem turns out to be a problem at the substation or a line break due to force majeure, you will have to wait as long as it takes to fix it, after which a recalculation for services not rendered will be made.