We turn off voicemail by welcome. How to remove velcom voice box. Voice mail Disabling velcom voice mail

The following terms and their definitions are used in this Procedure:
"Voice mail"(hereinafter referred to as the service) is a personal mobile answering machine that allows the subscriber to receive voice messages if his mobile phone is busy, does not answer, is turned off or is outside the coverage area of the A1 network.
Password is a sequence of four digits used to identify the subscriber when accessing the voice box.
Voicemail number– number +375296000210, intended for forwarding incoming subscriber calls to voice mail according to a given condition.
Special technological numbers– numbers +375296000200, 441, +375296000441, 443, +375296000443, allocated for accessing the voice box from your mobile phone.
Public number– number +375296000201 of the service’s voice portal, intended for working with voice mail (listening to received messages, creating a greeting, sending voice messages to A1 subscribers, etc.), including from a “foreign” number. User identification requires entering a phone number and password.
1. The service is included in the basic set of services for all subscribers of the Unitary Enterprise “A1” (hereinafter referred to as the company).
2. New subscribers are forwarded to a voicemail number under the conditions “no answer (30 sec)”, “unavailable”.
3. To use the service, the subscriber can independently set up call forwarding according to the selected condition to the voice mail number through the telephone menu or using USSD *441*1# call.
4. Subscribers of the company, except for PRIVET subscribers, can take advantage of the expanded package of functions of the “Voicemail” service - the “Plus” package (hereinafter referred to as the package). Activation/deactivation of the package is carried out within 24 hours from the moment the application is submitted:
via USSD *441*2# call;
in your Personal Account;
by access code when contacting the company's information service by phone: 411 (from a mobile phone in the A1 network without charging a fee);
at A1 sales and service centers (hereinafter referred to as TSPS) or sales and service points of attorneys (hereinafter referred to as PPO), having completed an application in the established form.
5. For using the package, a monthly subscription fee is charged according to the tariffs approved by the company. The subscription fee is charged daily in equal shares in proportion to the number of days in the month.
6. The package is included in the set of services of tariff plans Smart 1, Smart 2, Smart 3, Smart Infinite, Corporate Smart 1, Corporate Smart 2, Corporate Smart 3, “Business class”, Comfort S, Comfort M, Comfort L, Comfort XL , “Start”, “Light”, “Light+”, “Light+ for business” and tariff plans of the “Employee”, “Big plans”, “Comfort”, “Comfort+”, “Comfort+ for business”, “Business plan", BUSINESS.PRO, WEB, Super WEB, "Unlim", "Business Unlim" and is provided without charging a subscription fee.

7. The package is automatically disabled when changing to a tariff plan other than the Smart Infinite, Corporate Smart 1, Corporate Smart 2, Corporate Smart 3, “Business Class”, Comfort S, Comfort M, Comfort L, Comfort XL, “Light” tariff plans ", "Light+", "Starter" and tariff plans of the line "Employee", "Big Plans", "Comfort", "Comfort+", "Business Plan", WEB, "Unlim", Super WEB and "Business Unlim" . If necessary, the subscriber can independently activate the package in accordance with clause 4 of this Procedure.

8. Subscribers who have activated the package are given the opportunity to receive copies of voice and fax messages to their email address. Subscribers can indicate the address for voice mail messages in their Personal Account, or upon application in the established form to the Center for Education and Science or PPO.
9. Clients of the company - legal entities, if necessary, can prohibit independent connection by subscribers to the package. The ban is established based on a written application of the standard standard in the company, executed by the client in the Central Administrator or PPO or through the Personal Account for legal entities (Administrator access level).
10. Subscribers - users of the service can set a password to access the voice box. This opportunity is provided to subscribers using an access code when contacting the reference and information service (for individuals), or upon an application in a sample established by the company, drawn up in the Center for Education and Science or PPO.
11. A1 subscribers (except PRIVET subscribers) who are disconnected from outgoing and incoming communications due to debt, as well as in the case of using the “Pause” service, are not provided with the service. The subscription fee for using the package, if the service package is provided with a subscription fee, is not charged until the subscriber restores service.
12. The service is provided to PRIVET subscribers only in the “Active” status in the absence of voluntary blocking.
13. Access to the voice box using special technology numbers is free of charge.

An answering machine is indispensable for those who not only do not want to miss a single important call, but also have the opportunity to receive voice messages from subscribers who could not get through. The advantage of the service is that the user can customize the service according to their requirements. So, if the usual notification works only when there is no connection with the number, then the answering machine has additional settings.

The service may be called differently by operators: “Answering machine”, “Voice mail”, or “Stay informed”, but the meaning and functionality does not change. Today we will tell you about the capabilities of MTS Voicemail, which has three different modifications. How to connect or disconnect, and what is the cost of an answering machine on MTS?

What is the difference between different versions of the service?

Less than a year ago, the operator completely updated its voicemail service, which received three different modifications. It is worth noting that the basic version is free and is provided by default to all subscribers upon a new connection. Other clients can enable an answering machine on MTS by independently selecting the desired version, and even a free one.

The main differences between different versions of the service are in functionality. Depending on the version, there are more voice messages available that can be stored in your mailbox, as well as the duration of each of them. The storage period for received voice messages also differs, which in the basic free version is only a day.

Also, the advantage of paid versions is the ability to use additional functions not provided in the free version. This is an opportunity to listen to received messages not only from your phone, but also through the service website, mobile application, send them to your phone via MMS, or to an email address. Also, on paid versions you can record your own greeting, but in the basic version only one preset by the operator.

The MTS answering machine number for the basic version also differs depending on the service activation date. The number was changed two years ago, but remained the same for subscribers who used the service previously.

Listening numbers that were used before September 2016 are also valid for new services in the line.

How to use

To use any version of the service, you must connect it. As we have already said, when you activate a number in certain tariffs, the basic version of the service is activated. If you need to use advanced functionality, you first need to disable the free answering machine on your MTS number.

This is due to the fact that all operator services in the line are not mutually exclusive. Therefore, to connect another version, you need to disable the one activated by number, and then connect the desired one. On MTS, you can connect or disable an answering machine through your personal account on the website, in the application, or using two other channels - SMS or USSD.

Service	“Voicemail (Basic)”	"Voice mail"	“Voicemail+”
Cost, rub/day	0	2,30	3,30
Connection via SMS	message with the text “2919” to number 111	message with the text “90 space 1” to number 111	message with the text “90 space 9” to number 111
Connection via USSD	1112919#	11190#	111900#
Disconnection via SMS	message with the text “29190” to number 111	message with the text “90 space 2” to number 111	message with the text “90 space 10” to number 111
Disable via USSD	1112919*2#	11190*2#	111900*2#

Once the service is activated, you can configure its operation. The service is automatically activated with standard forwarding settings, and the answering machine is triggered if the phone is switched off, unavailable, or busy. If you need to change the settings and disable use under certain conditions, you can use the settings menu of your gadget, or do it on the website.

Features of use in roaming

It is no secret that services in roaming are paid at separate rates, and the use of an automatic answering machine is no exception. At the same time, it is difficult to control their use, since you pay not only for listening to left voice messages, but also for recording them.

It is difficult to predict how many messages will be left while traveling or working abroad. Therefore, the operator offers the opportunity to limit the validity of the service when using services in other countries.

For the basic version, this option is activated automatically when you connect to the service, and if necessary, it can be disabled, or, conversely, activated.

To save money when using your phone abroad, you can completely disable the service in any convenient way.

conclusions

An answering machine service allows you to make the use of a telephone number more efficient. Everyone has situations when it is necessary to turn off the phone, or there is simply no way to answer the call. Voice mail allows you not only to find out about missed calls, but also to receive a voice message even if you simply couldn’t answer the call.

MTS offers three service options that allow you to use the answering service with wider functionality. In addition to the classic free option, two extended ones are available that will help make using the service even more convenient. You can listen to received messages not only from your number, but also send them to your email, or simply save them if necessary.

The “Voicemail” option provides the opportunity to receive and listen to messages from subscribers who were unable to get through at available times. The answering machine works automatically if the user's phone is busy, completely switched off, outside the operator's coverage area, and also in cases when the owner of the device does not pick up the phone. The service is included by default in all Velcom tariff packages (that is, available to all clients of the company).

How to disconnect?

Send the USSD command - *441*1#.
Use the appropriate command in the menu of your mobile device.
Use the deactivation option in the ISSA online subscriber service.

Service activation

Access the optional service menu through the hardware menu serving the ISSA service or via the USSD command *441*1#. Then set the call forwarding to the service number +375296000210 according to the proposed conditions (to choose from):

no answer;
the subscriber is unavailable;
line is busy;
selection of all available conditions.

Additionally, the phone owner can record several greetings in the voice box. But their total footage is limited in time - no more than 60 seconds. If the duration of one of the greetings is 40 seconds, then the second can only be 20 seconds.

How to listen to voice messages?

In case of receiving audio messages, the service sends an SMS notification to the subscriber from the service number +375296000441. It provides information about the number of messages received, the number of the last incoming call that left a voicemail.

1. Call the service number (optional):

+375296000200
+375296000441

2. Call the public access service - +375296000201. Enter your phone number and unique password, adding the “#” symbol to the authorization data.

Note. These services can also be used while roaming.

After finishing listening to an audio message, the user is prompted to do one of the following with it:

key “3” - save.
key “5” - delete.

Attention! Messages are deleted only after disconnecting the connection to the Voicemail service. Due to this feature, the subscriber has the opportunity to listen to the voice SMS again while in the options menu.

Instructions for the Plus package

In the Plus package, the service provides more functionality: delivery of fax and voice messages to e-mail. The mailbox address can be indicated in the ISSA, as well as in the company’s proprietary service centers in the format of a special application.

Activation/deactivation of “Plus” is carried out in the following ways:

Sending a USSD request - *441*2#.
Contacting the Velcom help desk using access codes - 410 and 411.
Submitting an application to disable/enable at the company center.

Hello, dear friends! Do you use voicemail services? In fact, rarely does anyone use it.

Most often, after dialing the number, there is silence after the beeps and the money is simply wasted. Therefore, today I will tell you how to turn off voicemail on a megaphone.

If the phone was turned on, it also informs about missed calls. At the same time, read messages can be stored for a day, and unread ones for about two days.

The service can store up to 10 different messages.
The answering machine can turn on when the phone is switched off or out of network coverage. In this case, any incoming call is forwarded to voicemail.

If there is a need to not necessarily listen to information on your phone or iPhone, you can do this with any Internet access, through the web interface.
There is also such a useful service as a second line. At the same time, the caller hears a message that the subscriber is talking.
The answering machine is managed through the portal, which is accessible via number 222.

You can also use this number to customize the service, record a greeting, or set a verbal signature.
Not only Russia falls under this service, it can also be used in other countries. In this case, the cost is calculated according to roaming rates.

But you can listen to messages absolutely free.

Features of using voicemail

After connecting to the service, automatic forwarding due to unavailability is configured. In this case, all calls are forwarded to the voice mailbox.
You can set up redirection using the following commands:

**21*+79262000224# - this command allows you to set forwarding to an answering machine number;
**61*+79262000224 – setting call forwarding if there is no answer to a call within 30 seconds;
**67*+79262000224 – setting forwarding when the line is busy.

Forwarding can also be set using the USSD menu *105*602# . If you are in roaming, then you need to disable any forwarding options, since in this case the tariff is double.
To find out about new messages, SMS notification is used.

You can activate the following methods:

Sending messages via SMS and MMS.
Sending messages to.
Possibility of receiving a call back.

To activate this service, you must enable voicemail listening. This can be done at the operator’s company, or by calling technical support at 0500 .

You can do this by using a special service - a guide. To do this you need to log into your personal account. A quick way to connect via USSD request *845# .
At the same time, you can activate the package for free. But after this, a subscription fee will be introduced in the amount of 1.7 rubles per day.

Many users refuse this service, but it is very necessary for business relationships. What’s interesting is that when you connect this service, the service will automatically turn off. "who called".
To listen to messages, you need to select suitable ones from the general list, and then listen to them. If you are not in Russia, you can listen to messages by phone 9262000222 .

You can also listen from the number 4955025222 from a landline phone. After dialing the main number from 7, you should also dial your own.

How to turn off voicemail on a megaphone?

There are different ways to disable this service. This can be done from any phone, for example, Samsung or another.

Here are the ways:

You can contact the Megafon branch, where managers will help you. A message will appear indicating that the service has been disabled.
You can select the *105# menu and also disable the service in a certain field.
Androids even have the Megafon service logo. Through which you can perform control.

There are certain differences in the North-West megaphone.

To disable, do the following:

You can send an SMS with the code 30060 to the number 000105.
Also use the command *105*3006#.
From your phone, dial *105*1300#, and you should receive a message indicating successful disconnection. Status is checked by number *105*13#.
Click disable in the voice mail item in your account.

If you want to disable an unnecessary service, you can very quickly. If you want to add something, write about it in the comments.

I have nothing more to say today! See you again!

Voice mail is a convenient tool for subscribers who need to always be in touch so as not to miss anything important, but cannot keep track of the battery charge of their own gadget. Many people praise this service, but there are also those who do not really want to use it, believing that they can do just fine without it and be in the center of all the events. The question arises: how to disable voicemail from MTS?

General characteristics of the service

Basic (saves a maximum of 15 messages and only for one day).
Basic (you can listen to messages left for 7-10 days with a maximum number of 20, each of which can last up to 90 seconds).
Extended (storing messages from 10 to 14 days, the maximum permissible duration of each of them is 2 minutes).

Voicemail number

The official voicemail number is the combination 0860. It is dialing this digital code that helps you listen to the message left for you while you were offline. In addition to this number, there is also a special number if you are in a national or international roaming area: +79168920860.

An additional bonus to this service is the ability to listen to and view left SMS messages via email.

Disabling the service

Despite all the advantages and conveniences, the voice box is, unfortunately, an invention of the last century. The outdated service is losing its relevance among subscribers of the cellular company. This is precisely the reason that more and more people are starting to look for ways to turn off voicemail from MTS.

There are several ways to remove the voicemail service. They differ in methods and codes. The last of which depends precisely on the type of box that was connected earlier. You can also disable the service through your personal account. It will take a minimum of time. You can also use the above options. After this, your mailbox will be removed.

In the case when you used the main toolkit (advanced mail), you can remove it using the command *111*90#, as well as a message to the same number as in the first case, only with the text 90_2, where “_” is this is a space symbol.

Conclusion

It's no secret that the modern world cannot do without innovation. All customers of different cellular companies actively manage their tariff plans, choosing services that are worth connecting and those that should have retired a long time ago.

There are situations when in a certain environment it is impossible to receive a call, or the phone is turned off, or you are out of cellular coverage area. In this case, the service provided by the operator - “Voicemail” will help. Voice messages arriving in your mailbox will allow you to keep abreast of events and not miss important information - you will always be able to call back the right subscriber.

When using voice mail, even if not fully, you will have access to what the person calling you wanted to convey. A user who calls your number and does not receive an answer can leave a short voice message about the purpose of the call. This is still better than not being able to contact you at all.

As soon as possible (turn on your mobile phone, coverage will appear, etc.), you will be able to listen to all calls and voice messages received during the time you were unable to receive. Everyone is familiar with the principle of operation of an answering machine: a few greeting words are recorded and a request to leave a message. When someone calls and does not receive an answer, after a while the answering machine turns on automatically, and the caller, after listening to the greeting, can briefly say about the purpose of his call or ask to call back. On a mobile device, everything works exactly the same way.

The ability to use this service is provided for all subscribers, but it requires a connection, which can be done in various ways.

The simplest thing is to send an SMS with the text “2919” to 111.
If you have a personal MTS account, then everything is also very simple: you need to log in and activate the required service. This self-service system helps you independently resolve many issues related to customer service by your mobile operator.
You can send a USSD request: *111*2919#, “Call” key, after which the service will be activated.
The official website of the MTS company provides the addresses of the nearest service centers - by indicating your region, you can easily find the closest one. The method is convenient, but visiting the center will require some time and an identification document.

After activating the service, you will need to configure it and record a welcome message. This service also applies to MTS international roaming.

You can dial the combination *111*2919*2#call, after which the connection will be disconnected.
You can send a message to number 111, in the text of which you need to write - 29190.
You can very easily disable the service through your MTS personal account.

If you have an IMPORTANT or very URGENT question, ask!!!

Cost of voicemail on MTS

You can use any of the offered types of “Voicemail”, which differ from each other in the range of services and the time during which messages received by you will be saved and available for listening to them.

This service is basic and can be used by all network subscribers without additional payment. By default, redirection is made to the “Voicemail” number when the mobile phone is turned off or is outside the network coverage area. It is possible to set callers to be forwarded to email if the subscriber is busy.

You can set forwarding to the service number +791 689 208 60. If you need to listen to incoming voice messages or record a greeting message, you should dial number 08 60. When using the voice menu, you can use this number to control your voice box.

IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact official operators.

It won't be difficult to do this. There is not one, but three ways.

Method 1: call

Method 2: SMS

You need to send an SMS to number 111 with the following text: 90 10 (don’t forget to put a space between the numbers 90 and 10)

Method 3: Helper

Using your personal account, the Internet assistant, you can connect and disconnect any services offered by the MTS operator. Just follow the link by clicking here, enter your phone number and password. In your personal account, using the prompts, complete the actions you need.

Connecting to MTS voice mail service

Have you decided to go to the seaside and need voice mail service again? No problem, it's easy to plug it back in. Again, there are three ways.

Method 1: call

On your mobile device, dial *111*900#call button and wait for confirmation in the form of an SMS message about activating the service.

Method 2: SMS

Send an SMS to number 111 with the following text: 90 9 (don’t forget to put a space between the numbers 90 and 9).

Method 3: Helper

Using your personal account, which you can access using this link, select the “Voicemail” service and activate it for your phone number. The service is deactivated in the same way.

There is no way to go to the Internet assistant, call or send SMS

This happens in life too. In this case, just go to the nearest branch of the MTS company. This could be a large company center or a small store that, along with operator packages, sells mobile phones. Ask an employee for help in disabling or connecting the Voicemail service. They will not refuse you and in a few minutes they will complete all the steps necessary to deactivate or activate your mail.

As written at the beginning of the article, the service, unfortunately, has not taken root in the CIS. The reason why it happened this way and not otherwise is known, perhaps, to the management of the MTS operator. Therefore, more and more people do not connect, but are looking for an answer to the question of how to remove voice mail on MTS.

However, its benefits are difficult to overestimate. You can take a break from your phone by turning it off for a few days, which American scientists so strongly recommend, or even go on vacation to hot countries for a couple of weeks. At the same time, all important events will not pass you by, because voice messages will help you find out what your friends, acquaintances, and work colleagues wanted from you at that time. Think before you disable your MTS voicemail service.

Voicemail on MTS is a convenient means of communicating with family and friends when you are out of reach or cannot receive a call. The caller will be able to leave you a message on your answering machine, and you will listen to it as quickly as you can. There are three types of voicemail on MTS, and each of them has some differences. Only one answering machine is free. If you no longer need the service, you can easily disable it in the mobile application, personal account, or using USSD commands. In this article you will learn all the ways to disable the answering machine on MTS.

How to disable answering machine on MTS via USSD command

If you do not have access to the Internet, then it is best to disable services using USSD or SMS commands. This way you won’t need access to your MTS personal account.

*111*2919*2# and call key.

You will receive a notification with the result of the disconnect attempt.

To disable the Voicemail service, send a request *111*90# and press the call key.

And to turn off “Voicemail +” - *111*900#.

How to disable the answering machine on MTS through your personal account

A simple method that you can do even without a phone.

To do this, enter your phone number in the special field and click on the “Receive password via SMS” link.
Once the password arrives, enter it in the bottom field.

Once on the site, find the “Service Management” tab. Click on it and in the drop-down list click on the line “All connected services”.

This is where you can quickly disable any MTS services, including the answering machine. Find it in the list and click on the red cross next to it.

How to disable answering machine on MTS via SMS

Another method that does not require an Internet connection. Your number must not be blocked to be able to send messages.

To turn off basic voicemail, send SMS 29190 to 111.

Disabling “Voicemail” - SMS 90 2 to number 111.

“Voicemail +” is turned off by sending the message 90 10 to 111.

How to disable the answering machine on MTS through the mobile application

The mobile application from MTS can be downloaded from the Play Market and AppStore absolutely free. Here you can manage all your services.

Once logged into the application, click on the stripes icon in the upper left corner.

A menu will open. Find the line “Services”.

Now go to the “Connected” tab. All that remains is to find the voicemail and turn the switch to off.
You will receive a notification that the service has been disconnected.

You can listen to messages in your voice mailbox from any phone number, and you can set a password for secure access to your voice mailbox.
You can create your own greeting.
Users of the Plus package have the opportunity to receive copies of voice and fax messages by e-mail.

When connecting to the service, a voice box is automatically created, the number of which matches the mobile phone number.
When you first access the service, you can select a language (Russian, Belarusian or English - notifications will be sent in the same language), set a password and write down a personal greeting and/or verbal signature at your discretion. For information confidentiality, we recommend entering 4 different numbers; a password of four consecutive numbers will not be accepted (for example, 1111).
If an incoming call is forwarded to voicemail, the caller will hear an answering machine or a preset greeting and, after a beep, will be able to leave a voice message / send a fax. If the subscriber does not leave a message, then if the Missed Call service is activated, a notification of a missed call will be received.
When a new voice/fax message arrives, the service user will receive an SMS notification.

To change the message delivery language, you must send an SMS with a request code to number 441:
21 - receiving notifications in Belarusian
22 - receiving notifications in Russian (Cyrillic)
23 - receiving notifications in English
24 - receiving notifications in Russian (translit) (the voice menu will work in Russian)
To receive copies of voice and fax messages by e-mail, you must indicate your e-mail address for forwarding messages. You can do this:

through ISSA.Personal account;
When canceling forwarding or connecting/disconnecting the Plus package, user settings (language, password) and recorded greetings are saved.

Paid according to roaming tariffs, in case unconditional forwarding– no charge. When roaming, access to the voicemail portal is charged at roaming rates.
Make sure you set up your mailbox to work and remember your password before you leave Belarus.
When activating the “International Roaming” service, a ban is established** on the use of forwarding in roaming established under the conditions “no answer”, “busy”, “unavailable”. The subscriber can restore the use of forwarding in roaming under the specified conditions using the USSD menu *117# and the call key (in the territory of the Republic of Belarus). If the subscriber has independently disabled this prohibition, then when reconnecting the International Roaming service, conditional forwarding will be allowed. In this case, the subscriber can independently set a ban on the use of forwarding under specified conditions in roaming using the USSD menu *117# and the call key, after which conditional forwarding will not be provided in roaming.

How to activate the service
The service is automatically activated for all current and new subscribers of the company. New subscribers are forwarded to the number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.
To use the service, call forwarding to a number +375 29 6000210 You can install it yourself:

in the phone menu;
through ISSA.Personal account.

How to disable
You can disable the service:

in the phone menu;
via USSD request *441*1# call;
through ISSA.Personal account.

Other ways to disable the service:

for individual clients: by calling the company's help desk
for legal entity clients:
- by calling the company's help desk;
- based on the client’s application sent to fax 8017 3286252 or to the e-mail website;
- based on the client’s application submitted to the company’s sales and service center or to the office of official attorneys.

How to connect/disable the Plus package
An extended package of service functions – the “Plus” package – can be activated/deactivated:

via USSD request *441*2# call;
through ISSA.Personal account;

Access to voice box carried out:

with your mobile phone by numbers 441, 443 (listening to received messages one by one) and 6000200;
via public access number by number +375 29 6000201 (from any phone that supports touch tone);
in roaming: +375 29 6000441, +375 29 6000443, +375 29 6000200 and +375 29 6000201.

You can set/cancel password verification when accessing your voice mailbox by numbers 441, 443, +375 29 6000441, +375 29 6000200, +375 29 6000443:

by calling the company's help desk based on the Access Code;
at velcom sales and service centers or at the office of official attorneys.

You don't know it, but you may be spending family money on voicemail even if you don't use it.

For MTS and velcom subscribers, by default (that is, almost all), operators have activated the “Voicemail” service from a certain time. If someone calls you and you don't answer, the operator offers to leave you a voicemail. And for the one who heard the voicemail answering machine, money is withdrawn as per minute of conversation with you. Even if he didn’t give you anything, didn’t write it down!

Is this not necessary? Just dial the number ##002# and press “Call” if you are an MTS subscriber, or *441*1# and “Call” if you are a velcom subscriber. This will turn off voicemail.

It’s easier for life:) subscribers - the operator does not automatically connect their voicemail, the subscriber himself must connect it intelligently.

2. Choose the right tariff

The tariff that was ideal for you a year ago may now be terribly expensive compared to the operator's new tariffs or the tariffs of its competitors. Operators announce tariff changes on their websites, but how often do they read this?

And on Windows Phone, in the standard “Information Control” program, you can set a traffic limit and prohibit background data transfer when approaching the limit.

And one more thing: if you connect or disconnect a service (for example, an additional package of minutes), wait for the operator’s confirmation so as not to start consuming services at the old price.

8. Don't fall for scams

This is not even advice, but a universal rule for all life, not just mobile.

“Send an SMS to a short number and win a million”, “your computer was blocked for watching porn, transfer the fine to so-and-so’s account”, “download Opera Mini for free from our website”... There are many ways of fraud, and there are many scammers.

Before doing anything that might cost money, ask yourself if you know how much it costs.

For example, you can check the prices of services for short numbers on the websites of operators: MTS, velcom, life:) .

9. Keep your balance

Even if you are sure that you did not fall for a scam, you could spend extra money on calls or the Internet. You need to be especially careful (and concise) during international calls.

To check how much you have already spent, you can dial the well-known USSD code *100#.

You can also find out how much and what you spent last month - it’s easier to do this through the Internet assistants of operators: MTS, velcom, life:) .

Smartphones allow you to quickly receive all information about your balance through special programs, for example, BalanceBY for Android, BayBalance for iOS or My Balance for Windows Phone.

Have you tried out another good way to save money on your phone? Share it in the comments!

Alexander Arsenov

How to activate the service

The service is automatically activated for all current and new subscribers of the company. In this case, new subscribers are forwarded to the voice mail number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.

To use the service, set forwarding according to the selected condition ("no answer", "unavailable", "if busy", etc.) to the number +375 29 6000210 using the phone menu or USSD request *441*1# And call key. You can also use the “Call Forwarding” section of the Internet subscriber service, in which, for your convenience, the number +375 29 6000210 is already designated as a voicemail number.

To pause the use of the service, cancel the redirect using:

phone menu;

USSD request *441*1# and call key;

Internet customer service services.

How it works

When you connect to the service, a voice box is automatically created for you, the number of which matches your mobile phone number.

If an incoming call is forwarded to voicemail, the caller will hear an answering machine or the greeting you set and can leave a voice message after the beep.

From: +375296000441
You have one new message from +375291234567, 15:24-15/06.

If the subscriber did not leave a message, you will receive a notification about.

To change the message delivery language, send an SMS with the request code to 441:

21 - receiving notifications in Belarusian;

22 - receiving notifications in Russian;

23 - receiving notifications in English;

24 - receiving notifications in Russian (translit).

from your mobile phone by numbers 441 , 443 (listening to received messages one by one) and 6000200 ;

via public access number by number +375 29 6000201 (from any phone that supports touch tone). You will be asked to enter your voice box number (your mobile phone number in international format), press the # key; enter the password, press the # key again and then follow the instructions of the answering machine.

The service is also provided in roaming. To access your voice mailbox while roaming, dial the number in international format: +375 29 6000441, +375 29 6000443, +375 29 6000200 or +375 29 6000201.

Attention! The first time you access your voicemail from your mobile phone, you will be asked to set your personal preferences: select a menu language, set a public password, or record a verbal signature or personal greeting.

You can set/cancel password verification when accessing your voice mailbox by calling 441, 443, +375 29 6000441, +375 29 60000200, +375 29 6000443:

using an access code when contacting the help desk by phone 411 And 410 (from a mobile phone in the velcom network without charging a fee);

in velcom branded centers or in the salons of official company attorneys on the basis of an application in the established form.

Rates*

call to number 441, 443, +375 29 6000441, +375 29 6000443, +375 29 6000200 - 0 rubles;

call to the number +375 29 6000201 - as an on-net call;

SMS to number 441 - 0.04 rub.

* Tariffs for communication services are indicated in Belarusian rubles, including VAT, the cost before denomination is indicated in brackets.

Attention!

When roaming, a call is forwarded to a voicemail number in case of conditional redirection paid according to roaming tariffs, unconditional forwarding- no charge. When roaming, access to the voicemail portal is charged at roaming rates.
If forwarding to a voice box is triggered, the connection of the subscriber who initiated the call is charged as an on-net call according to the subscriber’s TP.

When activating the "International Roaming" service, a ban is automatically set on the use of all types of subscriber forwarding based on a given condition (if not responding, busy, unavailable) in roaming. The prohibition does not apply to unconditional forwarding. To restore the operation of forwarding in roaming, use the USSD request (in the velcom network) *117# and the call key.

Unconditional forwarding (“All calls”) – all incoming calls are forwarded to the phone number you specified;
Forwarding by condition – incoming calls are forwarded to a specified number depending on the condition:
- “Subscriber does not answer” (“No reply”) – you have not answered an incoming call for some time (this parameter can be set);
- “On busy” – you are talking with another subscriber and do not answer the incoming call;
- “Subscriber is unreachable” – You have turned off the phone or are outside the network coverage area.

Set up forwarding of incoming calls not only to mobile phone numbers, but also to landline numbers. How to start using the service? You must select the desired type of forwarding (unconditional or conditional) and enter the phone number to which the call is forwarded. The service can be activated by setting the settings in your phone or in ISSA. Personal Area.

Call forwarding works provided that subscribers have access to communication services:

outgoing communication – to the subscriber who has set up call forwarding;
incoming communication – to the subscriber to whose number call forwarding is set.

If a subscriber of the PRIVET tariff plan line has set up call forwarding to another phone number, but there are not enough funds on the balance to pay for it, then the caller’s connection will be interrupted.
Calls forwarded to another subscriber number are paid depending on the direction of the call according to the tariff plan or consume minutes included in the tariff plan.
Regardless of what mode the telephone is in, all call forwards are charged as a call on a 2G network.
In roaming, unconditional forwarding is paid according to velcom tariffs, and forwarding with a given condition is paid according to roaming tariffs.

Subscribers connected to Internet tariff plans can assign forwarding only in the phone settings.
When activating the International Roaming service, a ban is automatically set on the use of all types of subscriber forwarding under a given condition in roaming. The prohibition does not apply to unconditional forwarding.
To restore the operation of call forwarding in roaming, use the USSD request (within the Republic of Belarus) *117# and the call key.

How to connect
The service can be activated:

via ISSA. Personal Area;
in the phone menu (follow the instructions).

The number to which calls will be transferred must be entered in international format: +375 – city/network code – phone number.

How to disable
You can disable the service:

via ISSA. Personal Area;
in the phone menu (follow the instructions);
If the service is assigned by the operator, then the company's subscribers can disable it by contacting velcom sales and service centers or the offices of official attorneys, as well as the reference and information service.

USSD requests are a simple and fast way to get the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of contributions
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	101Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	131company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format

Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on the use of conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service

Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

As it turns out, a sore subject for many is how Belarusian operators make money on the gullibility of subscribers. But gullibility is not the only “sin” of clients. ARPU can also be slightly increased due to our forgetfulness and inattention.

Part one, reference

"Melofon"

In order to find information about this service of the first GSM operator in Belarus, you will have to tinker. In the description of tariff plans, the procedure for providing services, and even in the full description of the service itself, there is not a single mention of the fact that it is automatically connected to all new subscribers.

Only the skills of Sherlock Holmes will help us find the lost link “Rules” and find among dozens of documents the one we need - “Procedure for the provision of the Melofon service.” Only there it is written that “the Melofon service is automatically assigned upon concluding an agreement for the provision of telecommunication services under velcom tariff plans (except for Internet tariff plans and special tariff plans) and PRIVET tariff plans.”

The essence of “Melofon” is this: instead of the usual beeps, callers hear different melodies, from the imperishable creations of Mikhail Bublik to the soul-touching chants of Stas Mikhailov. How many subscribers need such pleasure? Not sure. But it has been connected to every newcomer for a long time.

The cost of the service is 7,900 rubles per month. The first month is free. Not bad, especially for budget tariffs with a low monthly fee like “On the Line” (13,900 rubles). That works out to be a more than 50 percent increase in the subscription fee!

How to get rid of Stas Mikhailov? It will not work via the Internet using ISSA - in the “Personal Account” there is no “Melofon” in the list of services. You will either have to register on the service’s website and disconnect there, or, which is easier, send an SMS with the text rbtoff to number 424. Even better, dial the USSD request *424*5*1#call.

"What's new"

Melofon was sorted out, but that’s not all. The operator also has a “What’s New” service in its arsenal. Here's what velcom itself says about it: “For your convenience, the service starts working automatically after installing a SIM card in the phone. Periodically, after completing a voice call or sending an SMS, messages on various topics appear on the mobile phone screen. If you are interested in the announcement, just click OK and read, listen, view detailed information, and also use entertainment services.”

The service itself does not provide for a subscription fee, but by accidentally or inadvertently clicking OK, you can easily, as they say, “get into money.” The service is especially dangerous for older people and children, who, without reading it carefully, can click OK to close the window, and end up paying more than a thousand rubles for news about how Taiwanese take “selfies” in bags. In this case, you may also have to pay for Internet traffic.

Getting rid of the service is not easy. Again, “Personal Account” will not help. But we still advise you to look there and activate the services “Opt-out of IVR|USSD newsletters” and “Opt-out of SMS mailings”. This will get rid of some advertising messages, but, judging by the descriptions of the services, it will not in any way affect the nature of What's New. There is also no universal SMS or USSD request to disconnect.

You can try going to the operator’s SIM menu and sequentially selecting “What’s new”, “Settings”, “Service enabled”, “Disable” and “Confirm”. However, for some reason this particular menu item was not on my phone. So the only sure and reliable way is to call the call center at 410 or 411 and ask to be relieved of the service.

Finally, another pitfall, whose name is “Voicemail”. For five years now, it has been automatically connected to all new and existing clients, having already become quite boring for some. Some people have resigned themselves to it and gotten used to listening to voice mail prompts over and over again, while others weren’t too lazy and got rid of a service they didn’t need long ago.

The danger of “Voicemail” lurks primarily for the caller. By default, voicemail forwarding is enabled if the called party is unavailable or does not answer within 30 seconds. As a result, the person making the call pays for the call according to his tariff, although he never spoke to you.

Abroad, the payment problem is easily resolved. The person is given a few non-chargeable seconds to decide whether to leave a message or not.

Let's be honest, almost all callers, when asked to leave a message using voicemail, simply hang up. In this case, as a rule, the money still manages to be written off. It turns out that you are actually paying for “air”. And even if you decide to leave a message, the chances that the called subscriber will listen to it are minimal - they would rather call you back than deal with your voice mailbox.

The service is especially dangerous abroad, when the forwarded call is paid for as an incoming and outgoing call at roaming rates.

There are several ways to get rid of voicemail. The simplest one is using a USSD request. On your phone we dial *441*1#call. Next, select the first item and cancel all conditions for call forwarding. SMS notifications about missed calls should remain.

More fine-tuning of the service is available through ISSA. Go to “Personal Assistant” and go to the “Call Forwarding” tab. Here you can select under what conditions Voicemail is allowed to trigger.

Part two, practical

The Onliner.by journalist went to the operator's showrooms. The task is as follows: connect to an inexpensive tariff and see if they will offer us to disable third-party services and whether they will say anything at all about them. Or is it still better for the future subscriber to arm himself with knowledge before going on a trip?

It is worth noting that before this I sent the operators only three simple questions, slightly different in wording depending on the recipient. From velcom, for example, I wanted to get answers to the following questions:

What additional services outside the tariff plan does a subscriber receive when connecting to velcom?
For what purpose are new users automatically connected to the paid Melofon service?
Does the operator inform the subscriber making the call that money will be debited from his account for a message left using Voicemail?

Almost a week of velcom was not enough to satisfy our curiosity. MTS, by the way, also ignored questions addressed to them.

I visited the operators' salons on the same day, at approximately the same time (there was a place where the service centers of velcom, MTS, and life:) are located nearby). At velcom there was no need to wait at all - three consultants quickly cope with their work and practically prevent queues from forming.

So, I clearly formulate my goal: I want to subscribe to the “Summer Calling” tariff, they say, I chose it especially for my mother and it suits everyone. Attempts to offer something more “talkative” or “Internet” were not successful - I want a cheap tariff, and that’s it!

We must pay tribute to the consultant: he immediately warned that for terminating the contract before three months of service, you would have to pay a “penalty” of something in the region of 60,000 rubles.

A few minutes - and the contract is finalized! Surprisingly, the young man immediately suggested turning off Melofon and did it in a couple of clicks on the computer. But the consultant didn’t remember about “What’s new.” After I asked about the service, a velcom employee carefully wrote step-by-step instructions on how to disable the service on a piece of paper.

- Can’t you turn it off right now?

- Unfortunately no. You need to activate the SIM card and disable "What's New" yourself.

Overall I was pleased with the service. They connected and advised quickly, clearly, to the point and as politely as possible. I was pleasantly surprised that they got rid of Melofon immediately, without questions or reminders.

An interesting moment is associated with a call to the velcom call center when I tried to disable the “What’s New” service. The girl on the other end of the “line” noted with surprise that for some reason this automatically activated service was deactivated for me. How did this happen? After all, at the salon they told me that I could only turn it off myself. I just recently installed a SIM card in my phone and haven’t had time to do anything yet!

The operator, no less surprised than me, suggested that perhaps the service was closed during the connection. At the same time, the girl confirmed that it is impossible to deactivate “What’s new” using SMS or USSD, but it is possible through ISSA (although I didn’t have such an item in my “Personal Account”) or by calling the call center.

Well, let this little mystery remain unsolved. Be that as it may, you need to keep your eyes open, and in order not to burden your account with unnecessary expenses, it is enough to take into account a few simple recommendations given in the article:

*424*5*1#call - USSD request to disable the Melofon service.
*441*1*1#call - USSD request to disable forwarding to Voicemail.
410 or 411 - call the call center and ask to disable the “What’s New” service. Or you can look for the corresponding item in the operator's SIM menu.

In the following articles of the series, we will talk about how MTS and life:) take advantage of forgetfulness and inattention of subscribers, and we will also write how to disconnect from operator services that you do not need.