Beeline television setup. Beeline technical support phone numbers

Today we want to understand what functionality is provided in the individual profile interface on our Beeline website page, as well as the process of managing your personal account.

Beeline personal account main menu

After entering your page on the operator's website, perhaps the first thing that catches the eye of users is the navigation menu. It consists of several items:

• Phone number selection;
• Profile;
• Detailing;
• Messages;
• Settings.

It is easy to guess that number selection is available there for the purpose that some subscribers of the company own not one, but several numbers, and do not want to use different cabinets for them, combining all the information into one.

As for the remaining points, we will consider them in order.

Profile in the personal account of a Beeline subscriber

In this section, information about the current tariff plan becomes available to the user. Its name is displayed in the yellow block. In addition, at the top you can find your number, as well as the codes associated with it:

If you click on the corresponding button, the required code will be displayed. In this section of the site, the ability to block a number is also available. On the right, you can see the account balance, the status of the auto-replenishment service, and up-to-date information on costs for a certain period.

Below is information about additional services that are connected to the number. For example, there you can view the quota of Internet traffic, available minutes and even messages.

And even lower are the switches responsible for activating / deactivating various options and services from Beeline. If necessary, they can be moved to the on or off state.

Detailing in your Beeline account

It is hardly worth explaining why this section is present on the site. In this section, you can create graphs and reports on costs, used services and options for a certain period of time. The period, of course, is specified directly by the user.

Messages

The message section is a kind of archive of data about the applications left and the responses or notifications received on them.

It's no secret that through your personal account you can order various services, ask questions, so a separate section is reserved for these opportunities. The information here is divided into relevant subcategories:

1. Equipment order.
2. Support calls.
3. Service changes.
4. Questions for support.
5. Detailing.
6. Financial matters and payment.

Beeline personal account settings

Finally, we left the section with settings, because without it, in your personal account, as you understand, there is nowhere.

The configurations in this section are divided into different categories for your convenience:

1. Number management.
2. Notification settings.
3. Safety.
4. Questionnaire.

In the first tab, information is available for configuring the number and your contract. Here you can also switch to Beeline from another operator while keeping the number.

The second tab is provided for configuring the mode of receiving notifications:

1. in SMS messages.
2. By email.

In addition, here you can select the categories of information that interests you and about which you want to receive notifications.

The third tab, of course, was created for changing and resetting the password. In addition, the type of password recovery and options for accessing the personal account via the mobile Internet are selected here.

As for the last section in the settings, it exists for the subscriber to fill in information about himself. If desired, the fields in this section can be left blank.

That's all the points and sections that make up such a powerful and convenient tool as Beeline's personal account.

Modern technologies are rapidly advancing and telecommunications companies (including Beeline) are one of the first to use all technical innovations in their work. Of course, in such a situation, it is not easy for an ordinary user to understand the abundance of technical information on setting up and new company services. It’s good when there is someone to turn to, but if there is no one nearby who could help, then sometimes the only thing you can do is write or call the Beeline technical support service.

Beeline technical support phone numbers

The fastest and easiest way to get answers to all your questions is to call Beeline technical support from your mobile. Competent specialists will quickly help you connect / disconnect services, change the tariff and set up equipment. But Beeline is a big company and offers various kinds of services, so there are different phone numbers for the support service to communicate with different specialists.

We have already told, and in most cases this will help you, however, you can use other phone numbers. It is worth noting right away that calls to all the numbers listed below in Russia are free, but you can only call 0611 from a Beeline phone and being in the coverage area of ​​its network.

• Mobile Subscriber Support Phone: 0611 , 8-800-700-0611 and +7-495-797-27-27
• Beeline support center for USB modem users: 8-800-700-0080
• Technical support for Wi-Fi subscribers Beeline: 8-800-700-2111
• For questions related to home Internet, home telephone and Beeline home television, call: 8-800-700-8000

How else can I contact Beeline support?

If you do not have the time and desire to wait for the operator's response and wander through the voice menu, you can use one of the alternative ways to contact the support service.

1) Leave a request for a callback from a technical support center consultant, an answer to a question by e-mail, or a chat with a specialist through the Beeline website. On any page of the site at the very top, on the right, there is a link "Ask a question" - click on it and select the desired item.

• In the "feedback" section, you can write your question detailing all the nuances, and choose how it would be more convenient for you to receive an answer - you can enter your phone number and choose the time for a Beeline support specialist to call you when it would be convenient for you . Or, you can enter your email address and a reply will be sent to you.
• In the "chat with a specialist" section, you can write to the support service in real time, where the specialist will immediately answer, you can ask all your questions, and he will respond promptly. After the conversation, you can evaluate his work and save the correspondence to your computer.

2) Write your question by e-mail to the Beeline technical support address [email protected]. There are also separate addresses of support services for various services:

• For questions about mobile communications, mobile Internet or USB modem: [email protected].
• For questions about Wi-Fi Internet from Beeline: [email protected].
• For questions on home phone, internet or digital TV: [email protected].

3) Write your question to the SMS support center. To do this, write and send your question via SMS to 0611 - you will be answered within a few minutes.

In addition, you can always contact one of the numerous offices of the company - customer service and support consultants regularly undergo training and advanced training, and they will be happy to help you set up your phone, change the tariff plan, connect and disconnect services, in general, they will do everything to make you stay Satisfied with Beeline.

1.Open your personal account of the Beeline Business cloud PBX. Go to section Rooms:

2. Section Subscribers select the number to be used by the Operator and click on it:

3. Section Services find and enable the option SIP account. Click the button Tune:

4. In the field Number of SIP lines set the value to 10. Thus, you can transfer 10 simultaneous incoming calls to the Operator. Click the link Generate password. Copy the password from the field New password he will be needed soon. Click the button Save.

5. If you opened this manual during Line and scenario settings, then copy in your account to the form fields PBX (SIP) connections these values:

• Copied in paragraph #4 password in field Password
• SIP User ID in field User
• domain in field SIP server
• Authorization User ID copy no need
• SIP proxy in field SIP proxy

If you are not working now Line and script setup, then save the above parameters: you will need them when setting up a new line

Connection of the "Secretary" line

Attention! Create a new user before connecting the line

There are several ways to connect the line Secretary to your PBX:

1. Secretary, if the caller did not dial the internal number in the voice menu or dialed the secretary's internal number
2. Incoming call is transferred to Secretary, only if the caller dialed the secretary's internal number in the voice menu
3. All incoming calls go directly to Secretary.

We recommend using the first line connection method. Secretary. It is described in the instructions below. But by analogy with the described method, it is easy to configure other connection options.

1. Go to the section Rooms:

3. Press the button Add button and choose 0 . Mark the added button with an asterisk. Select PBX transfer. Enter the extension number you configured for the Secretary line. Click the button Save:

Connecting the "Protection from missed" line

Attention! Before connecting the line, create a new user. You cannot use the same user to connect different Attendant lines.

The Missed Protection line is needed so that a certain group of employees (for example, the sales department) does not miss a single incoming call. In Beeline PBX, groups of employees (departments) are included in the Calling Group. The main scenario for using the "Protection from Missed" line is as follows:

• incoming call goes to call group
• no one from the group answers the call
• the call from the group is transferred after a certain timeout to the extension number to which the Operator is connected

1. Go to the section Rooms:

2. Section Services click on the desired call group:

3. In the field If the agent does not respond, go to the next one in... set the value 3 :

4. Enable the option If the waiting time has exceeded.... Specify the time in seconds after which the call will be transferred to the Operator. We recommend setting a value equal to the number of agents in Agent List multiplied by 10. For example, if you have 3 numbers in Agent List, enter 30 seconds.

5. Set the extension number you configured for the Missed Protection line. Click the button Save:

In this article, we will look at setting up an Internet connection beeline / beeline ...

Set up an Internet connection beeline / beeline for Windows 7

1. Click the button Start(lower left), select Control Panel. The Control Panel window will open, in the Network and Internet section, select the item.

2. Select an item Set up a new connection or network.

3. Select Connecting to a workplace. Click the button Further.

4. When asked how to connect, select. Click "Next. If you are prompted to Set up your Internet connection before continuing, select Postpone Internet connection setup

5. Internet address - enter tp.internet.beeline.ru
Destination name - enter beeline
. Click the button Further.

6. User - in this field Enter your login.
Password - and here you need enter your password.
For your convenience, check the boxes Display input characters and Remember Password.
Click the button Create.

7. Connection is ready, press the button close.

8. Select an item Change adapter settings.

9. Find the newly created connection (Beeline), right-click on it and select properties. In the tab General make sure the vpn server address is tp.internet.beeline.ru.

10. Go to tab Options, uncheck opposite the item Enable Windows Logon Domain.

11. Tab Safety select VPN type - L2TP IPSec VPN
Data encryption- select optional
Allow the following protocols- Password verification protocol CHAP.
Click the button OK.

12. Click on the connection (Beeline) twice with the left mouse button. Enter your username and password. Click the Connect button, in a few seconds you will connect to the Internet, after the connection is established, the system will ask you to select the connection location - select \"Public place\".

Set up an Internet connection beeline / beeline for Windows Vista

1. Click the button Start and choose Settings → Control Panel.

2. The Control Panel will open in front of you, we need to find the Network and Internet section and click on the item View network status and tasks.

3. To create a vpn connection, click on the item Setting up a connection or network.

4. Select an item Connecting to a workplace and press the button Further.

5. Click on an item Use my internet connection (VPN).

6. If you are prompted to Set up an Internet connection before continuing, select Postpone internet connection setup.

7. In this window you need to enter the following data:
Internet address - tp.internet.beeline.ru
Destination name - beeline
Place a check mark next to Do not connect now, only install to connect in the future.
Click the button Further.

8. Enter your registration details:
User: in this field, enter your login to access the Internet
Password: in this field you need to enter a password to access the Internet
For your convenience, check the boxes next to the items Show input characters and Remember this password.
Click the button Create.

9. Connection created, click the button close.

10. Select an item Connect to the network, you will see a list with available connections. Select beeline and click according to him right click, in the menu that appears, select Properties.

11. The connection properties will open. In the tab Are common make sure the vpn server address is tp.internet.beeline.ru.

12. Go to tab Parameters place the checkboxes as shown in the picture.

13. In the tab Safety arrange the points as indicated in the figure and be sure to uncheck the box next to Encryption required.

14. Now you need to go to the tab Net.
VPN type select L2TP IPsec VPN.
Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6)
Click the button OK.

15. The most difficult steps are left behind. Choose a network to connect beeline and press the button connect. Enter your username and password and click the button To plug.

16. After a successful connection, you will see the following window. Click the button close.

17. Windows may ask you to select a location for your connection. Select Public place.

18. Congratulations, you have successfully set up a connection to the Beeline network, click the button close. Now you can open your browser and start surfing the Internet!

Lyrics (1): Any self-respecting company, taking care of its reputation, often pays for it at least by taking on certain obligations VOLUNTARY to the client, unquestioningly fulfilling them. Unfortunately, the Beeline company is a master of its word only in the sense that, having given its word regarding the availability of its services, it then refuses to provide them, as they say: "I gave my word, I took my word." This approach is usually typical for petty scammers and unfair competition of self-respecting entities, in relation to which ordinary homeless people look like respectable men...

Specifics (2): on the official website of the Beeline company for everyone, with exceptions provided for by specific tariffs, there is the "SMS without borders" service, costing 1 rub. / 1 ​​SMS with free connection. Being a reasonable person, I decided to connect this service to my son on the phone, having previously called and agreed on 08/16/2017 with Beeline the possibility of connecting this service. The operator girl kindly informed me that the service was available to me and sent a phone to connect it, dialing which they told me: "connection is impossible", in fact, go ... to ... Calling Beeline again and contacting Ksenia, the latter told me that my issue will be resolved in the near future, then sending me a message that on 08/17/2017 my issue will be finally closed. But August 17 passed, August 18 came, and Bilan was silent, thus showing how he really relates to his obligations, his official statements and, in general, to the client. On 18.08, approximately at 19.00, at the Bilan support service, the auto-informer informed me that my application was to be closed tomorrow, and on 08/19/2017 I received a "nice" SMS message on my phone: "Dear Client! Your application has been processed and closed , the service "SMS without borders" is not available for connection, the information on the site will be corrected, thank you for the information. With care for you, your "Beeline".

Conclusion (3): A significant part of my time was spent for me on connecting a non-connected service, which, on the basis of official information from Beeline, was declared both on the company's website and was confirmed to me by Beeline employees, that is, by the gop-company itself ".

Summary (4): A company whose official statements are worthless has the right to claim exclusively the status of a "Sharashkin office", the foundation of which is formed by the banal Sharikovs and petty scammers engaged in unfair competition and not responsible for anything ... In the next month, two , all my family's mobile communications with the preservation of numbers will be transferred to the services of another mobile operator, the benefit is to make it easier, simpler. Stay away from scammers and scammers.

Internet not working or problems with settings? Or do you want to connect to "Home Internet" from Beeline? Beeline customer support service works to solve all questions and problems. Contact details and a link to enter the Personal Account can be found in this section.

A single free phone number for customer support Home Internet "Beeline":

The Beeline Home Internet support number works for Beeline customers from all regions of Russia. All calls to 8 800 700 8000 from mobile and landline phones registered in the Russian Federation are free of charge for the calling party. The technical support service works around the clock and without interruptions. to Beeline?

Beeline mobile subscribers.

To receive personal information from technical support staff, change the tariff plan or connect additional paid services, please be ready to provide passport data and a code word.

"Personal account" of a Beeline subscriber

You can perform most operations on your account and pay for Beeline Home Internet services through your personal Personal account. Using the service management system, you no longer have to call the support service and wait for a connection with a specialist to connect services, change the tariff or help with settings. All this can be done with just a couple of clicks.

Entrance to the Personal account «Beeline Internet»

You can find the login and password for your personal account in the contract for the provision of Internet access services. In case of problems when working in the "Personal Account" or if you cannot enter the service management system, call the Beeline Home Internet toll-free technical support number 8 800 700 8000 (for all regions of Russia).

Settings and online support

After purchasing new equipment (router, modem or other device), you may need to configure it to work correctly on the Beeline network. You can use the instructions for setting up your home Internet on your own. This section contains tips for solving most common problems that some Beeline Home Internet subscribers experience from time to time.

If you do not have the necessary experience to set up the equipment yourself or you have problems that you cannot solve using the help section, you can contact the Beeline technical support staff:

• By free phone 8 800 700 8000
• By writing an email
• Through the feedback form on the official website "Home Beeline"
• On the official customer support forum Home Beeline

Home Beeline specialists will try to solve your problem as soon as possible and answer any questions about services and tariffs for home Internet.

Regions in which "Home Beeline" operates

To connect to the Beeline Home Internet network, you can leave a request and check the connection of your home on the official website of the company.

In this article, we will look at setting up an Internet connection beeline / beeline ... Set up an Internet connection beeline / beeline for Windows 7 1. Click the Start button (in the lower left corner), select ...

(Click on image to enlarge)

1. Beeline TV set-top box remote control with key decoding. Useful for subscribers who are looking for information and want to set up Beeline TV. I’ll make a reservation right away, this manual (manual) is written for those who first picked up the remote control from the Motorola set-top box

2. To see which package is currently connected, change the Beeline channel package or connect additional channel packages, click the button Menu, then with the key right Down scroll to Channel packages and press the button OK.
You can see the available channel packages on the screen by using the buttons Up down menu, select the channel package you are interested in and press the button OK. Now you can view information about the package or connect the desired channel package by selecting it and pressing the key OK.

3. View account status Beeline TV. In order to see the status of your personal account, you need to click the button Menu, then with the key right follow to the position " ", then with the key Down scroll down to "Account Status"

Next, use the keys Up down"Account Status" and click OK button. If you are connected + to , then the account status will be displayed as a single balance, for example, like mine. Here you can pay with a VISA card directly through the set-top box or look at your personal account number and pay in any convenient way.

4. Beeline TV interactive services. It's not just cable TV, it's interactive digital TV. It has Yandex weather, exchange rates, exact date and time; watching videos from Rutube; social networks Facebook, Twitter, Vkontakte, Odnoklassniki; sea ​​battle game; sports news from Rambler.

All this can be used with the remote control directly on your TV screen. Click Menu and key right to the "Interactive" position. Select the service you need with the keys Up down and press OK.

5. Recording TV shows. There are several ways to record broadcasts. For example, by simply pressing the button Recording on the remote control during a broadcast. In this case, the program will be recorded from the very beginning, provided that you watch it from the beginning and did not switch the channel while watching, otherwise from the moment you press the key Recording. This was the first way.

You can also schedule a TV show to be recorded tomorrow or next week (up to two weeks in advance). You can also schedule a cycle of TV shows, suppose recording a series, each episode of which will be recorded automatically. For example, “Housing issue” on NTV will be recorded on the hard disk of the Beeline set-top box every Sunday at 12 noon, regardless of whether you are watching another channel or your TV was turned off.

6. Schedule recording. To schedule a recording, you need to enter the menu by pressing the button Menu, scroll with the key right to point Recording and scroll with the key Down to "Set up Recording". Click OK and start planning the recording of the program you need using the navigation buttons (Up, Down, Right, Left)
choose navigation buttons desired menu item and press OK
By the same principle, select the desired gear and program the entry with the key OK. If you did everything correctly, the message “Recording is scheduled” will appear.

7. Change recording options. To cancel the recording or edit the recording parameters, enter the "Scheduled" menu
Find a scheduled entry.

the entry you wish to delete or edit with N navigation buttons and select it with the button OK
Now you can delete the scheduled recording, configure recording settings, record everything (meaning all programs with this name that will be broadcast in the future, for example, either record one episode of the series or record all episodes)

8. Watch recorded TV shows. Go to the menu, use the navigation keys to select the item "View records"
Select the desired entry and click OK

9. Channel settings. With Beeline TV, you can set up the channels you need in the desired sequence. Go to the menu and select "Settings"

Set up channels Mark the desired channels with Navigation keys and

click OK on the "Save" item, now you can make it so that when scrolling through the channels are displayed in the order you need, to do this, select the "Arrange" item
Use the navigation keys to move through the channel list and

press OK on the arrow indicating the direction you want to move this channel.

10. TV program is right in the menu of your TV, you do not need to buy it in a kiosk, you do not need to look on the Internet. Go to the set-top box menu and select "TV program"
Directly from the TV program, you can see the description of the program.

(movie), set up the recording. To do this, navigate through the menu navigation keys, select the desired gear with the key OK
Here you can see

actors information, description, set up recording.

11. Set-top box settings. The settings menu allows you to adjust the aspect ratio for your TV, adjust the sound for menu navigation, set the audio format, select the style of the TV program, and much more. Whoever has reached this point of the article will deal with the settings for two times.

12. Parental lock. You can prevent children from viewing channels that you think are not desirable by setting a password for the channel. How to do this is described in a separate article.

That's actually all, I tried to briefly and meaningfully talk about the main opportunities in Saratov. There is a setup video here. Leave questions and comments in the comments. Connect friends and acquaintances at a discount and with your benefit.

Lesson 1.

Lesson 2

That's all for today guys))