How the call forwarding works. Simple instruction how to make call forwarding and SMS to another number. The advantages of redirecting incoming calls

Forwarding phone calls - useful and often underestimated service, which allows not only to receive calls if your main phone is not available, but also remain aware of important incoming calls to receive SMS notifications about not received calls. You can customize redirection to any mobile or stationary phone, which can be not only in your home, but also in any other region of the country and the world.

Call Forwarding with Beeline to another number

Forwarding subscribers, forwarding is available, which can be easily configured by one of several simple ways. By connecting this option, you can get incoming calls if your main phone is disabled, is outside the mobile network area or if you simply did not answer the call within a few seconds.

Service cost:

The subscription fee is missing.
Connection is free.

The transfer price depends on which number it is configured:

If redirection goes to the local Beeline number, then the cost of one minute of the redirected call will be 3.5 rubles.
If the settings are specified by the stationary phone number, the number of another operator, intercity or international number, the price of such a redirection of calls will depend on many factors.

How to make redirection on biline?

If you have an Internet at hand, you can configure call redirection in your "", access to which you can get through the official website of Beeline. If there is no Internet at hand - use the operator using the number + 7-495-974-88-88.

But the easiest way, connect and configure forwarding directly from your mobile phone. To connect the service, type the * 110 * 031 # command and click Call, or call the number 067409031. And install one of the types of redirecting incoming calls to another phone:

Unconditional redirection: Activation of redirection of all incoming - team ** 21 * telephone number # call, where "phone number" - This is the number to which calls will be redirected.

Conditional redirection:

Make call redirection if your number does not respond: ** 61 * Number_Tephone ** Time # The challenge, here "Time" is the time in seconds, after which if the call was not accepted, it will be redirected to the corresponding phone number. You need to write it with numbers in seconds. It can be set time 5, 10, 15, 20, 25 or 30 seconds.
Put forwarding with the "busy" phone: ** 67 * Speed \u200b\u200bnumber # Call.
Redirect when off or inaccessible number: ** 62 * Specon number # Call.

Please note that SMS redirection to another number is not possible, Beeline does not provide such a service.

How to turn off redirection on billine?

Turning off all redirects by time is made by a request ## 002 # call. However, you can cancel their separate types of special teams:

Canceling all incoming redirections - ## 21 #
Cancel Forwarding Notpired Inbounds - ## 61 #
Remove calling calls for "busy" number - ## 67 #
Remove redirects for an inaccessible number - ## 62 #

"Call Forwarding" - a service that allows you to redirect calls to your phone number calls to any other phone numbers, including stationary, long-distance and international. Connecting this service will not affect outgoing calls from a mobile phone.

The service implies several directions for redirection;

complete redirection (redirects all incoming calls);
with a long call (if you do not remove the tube for a long time, redirection will automatically happen);
in the absence of communication (if your telephone is turned off or out of the network);
with a busy subscriber (if your number is currently occupied, redirection will automatically happen).

It is important to note that all directions of forwarding can act in conjunction in any combination, except for a combination with full redirection.

ATTENTION!

Together with the service "" it is impossible to establish "call forwarding", regardless of which service was connected first.

For all directions of call forwarding service, the additional options for your tariff, aimed at reducing costs during travel through the territory of the Russian Federation and beyond its limits.

Connecting forwarding to numbers that start at +7 803 and +7 809 is not possible, due to the fact that these numbers are used for teleglow systems, and systems of paid information service.

Forwarding incoming calls It is possible to establish also using the Web interface using the Virtual PBX service. Forwarding will depend on the time of day and day of the week, as well as from the number of the incoming call. Only corporate clients can use the Virtual PBX service.

Connecting and configuring Call Forwarding Service

During the service connection, a number is entered to which forwarding will occur, this number must be specified in full format: +79500000000.

Full redirection (unconditional)

This service is redirected any incoming call to another number (you specified when you connect the service) bypassing your mobile device. Acts, even if your device is disabled. To return incoming calls to your device, you must disable the call forwarding service.

Connection Services for full redirection: ** 21 * Phone number #

Checking services: * # 21 #

Disable service: ## 21 #

Forwarding with long-term call (conditional)

This service is forwarding the incoming call if you do not remove the tube for a long time. By default, waiting time is 30 seconds.

Connecting a long-term call service: ** 61 * Phone number #

To change the waiting time:

** 61 * phone number ** waiting time (05,10,15,20,25 or 30 sec)

Checking services: * # 61 #

Disable services: ## 61 #

This type of forwarding does not apply to a subscriber who is outside the network zone. The incoming call will not be forwarded, but only will receive a message that the subscriber is outside the network zone or disabled.

Forwarding in the absence of communication (conditional)

This service is forwarding the incoming call when your number is outside the network zone or the telephone is disabled. Calls will resume after returning the phone to the operator's network.

Connecting a service in the absence of communication: ** 62 * Phone number #

Checking services: * # 62 #

Disable service: ## 62 #

Forwarding with a busy subscriber (conditional)

This direction is forwarding the incoming call if it occurred during the telephone conversation. The call is sent to the phone number that you specified when the service is connected.

Connecting a service with a busy subscriber: ** 67 * Phone number #

Checking services: * # 67 #

Disable service: ## 67 #

Disable call forwarding service

Disable all directions services: ##002#

Disable only conditional areas of service: ##004#

The service also allows you to forward sections of incoming calls. For example, redirection will occur only for incoming faxes.

Connecting a service for certain types of incoming calls: ** (forwarding service code) * (phone number) * (call type) #

Calls?

If the call forwarding service is connected on the machine, you can not worry about the fact that an important phone call will be missed. For example, someone to you one number, and it is not available now. When the redirection is connected, its call is automatically redirected to the owner. In addition, such a function will help if the phone was left somewhere, but you wish to stay in touch anyway.

Variations of redirect

It is worth noting that if you need to connect this service, you must make a decision - what type of redirection interests you. There are several of them somewhat: unconditional, by uncomfortable, by employment. Unconditional redirection implies that always and absolutely all calls will come to the desired owner. Forwarding by uncomfortable will be launched if the time has not had an answer after you expire. Time gap can be configured from 5 to 30 seconds.

Forwarding the unavailability, as follows from the name, will be carried out when your phone will be out of the network access or disabled, that is not available. An employment redirection will be executed when your first number will be busy, then the call will be redirected to another your number.

There is another variety. She, if the owner of the number to which the call is made is not able to answer (busy, unavailable, etc.). The so-called voice greeting is launched, where the answering machine proposes to go to the tone mode. In the tonal mode, you need to enter a specific combination of numbers, allowing you to connect and get through to the subscriber.

It is worth noting one essential nuance of the service, which is that you will pay for the redirected call, you will also be equal to the value of the usual call according to your tariff plan. Most of the modern telecom operators offer a similar service and connect it will not be difficult. Usually, to connect, you need to enter a specific command and link the phone number to which the call will be redesigned.

Each mobile operator has a binding command look different. In addition, the team depends on the type of forwarding, which was mentioned above. It is also necessary to say that you can also connect this service on a special mobile network operator, unless of course there is. Connection is performed exclusively in the Personal Account of the User.

Want to see the client number on mobile after call forwarding? Why it is impossible to read in a long and boring, but the detailed article about how the call forwarding and the submenu of the room with reference to the laws. We answer the questions: what we are talking about how it works, why outgoing how much it costs why we do not make the substitution and how to get around.

What is call forwarding

Call forwarding is the transfer of an incoming call when the phone was not taken. There are conditional and unconditional redirection: in the first case - translation under several conditions, in the second - the translation of absolutely all incoming calls. Conditions are such - by employment, by unavailability, during uncrowned, when entering additional (for PBX).

If call forwarding occurs inside PBX - no charges, but when the call goes to the outside number - urban or mobile - call forwarding is paid. And what is important: even if you send from the PBX to another number connected to the PBX, then the call forwarding is paid - the bell leaves from us and goes through the operator. In most cases, every minute redirection is as outgoing minutes. Sometimes there are separate prices for redirection, the price is not covered from the package and so on. Specify from the operator.

Why do you need an outgoing connection

A redirection is, even if it is not. A common situation: "I will receive calls to my mobile, why do I need outgoing and forwarding?". This is an erroneous opinion: if the call goes through the PBX to mobile - redirection works, the call is paid, and the number should be outgoing lines. Forwarding to mobile or urban - these are two calls: incoming and outgoing. Therefore, it is important that you have a minimum of two lines and work outgoing communication.

The PBX has a feature: you can choose a number through which call forwarding will be made. By default, call forwarding is perceived as an ordinary outgoing call and run rules outgoing. However, so you will not know which of the rooms called the client. To avoid this, for each of the numbers you can set - use the rules or this number to forward the call.

However, in any of the options, your external number will appear on your phone, and not the client. Running forward is not to fix it, but there are workarounds.

Subtitution of rooms and legislation

Determining the number when redirection is the main problem with our users. They want to see the client number to call back if necessary. But Russian legislation rises on the path of business.

Theory

To sort out, find out how communication operators work. Their activity is licensed, and to become an operator, you need to get a license. The license has the requirements, for example, it is necessary to submit a node of communication in Roskomnadzor. The complexity is small - even a business center can become the operator, it is not necessarily a large company like. Operators do not exist isolated, they interact with each other through joining contracts (interconnect).

Thousands of operators are subject to one law "On Communications". It fully regulates the activities in the field of communication, and for its failure, the license will be taken (Article 37). Without licenses, other operators will not work with you - it is forbidden, otherwise they will also take. And without others you can not - how to call on other people's numbers? For the operator, reviewing the license - the death of the business ,.

Law (Article 41, paragraph 3) refers to the need to certify the software and equipment of accounting:

The list of subjects subject to mandatory certification, approved by the Government of the Russian Federation, includes:

... as well as means of communication with measuring functions that take into account the volume of communication services rendered communication operators in public communication networks ...

We are talking about billing and it is necessary to certify, this is governed by the Order of the Ministry of Communications of the Russian Federation of April 8, 2008 N 38 "On approval of the rules for applying the equipment of time-based taking into account the duration of the connection". In the fifth application about the submenu of the room (Aona):

1. Apoducer with the protection function from the Alion Information Submenu provides:

receiving information transmitted by the Equipment of the AON;

comparison of information received with information, which should be in case of deepeble information of AON (hereinafter referred to as reference information);

fill the connection in case of the difference between the information received from the reference information.

2. The PMP forms and stores for at least 6 months an array of data with a list of phone numbers for which attempts to change the information of the AON (hereinafter referred to as an array of submenu numbers).
3. The capacity is provided with the possibility of viewing the array of the number of numbers during its storage period.
4. Publishes provided the possibility of transmission to external automated systems for calculating the array of numbers of numbers without suspension of the functioning of the PM.

Track, reset, record and store calls with a substitution - the duty of the operator. In fact, the sublection of the number is not prohibited, but the operator must react. Violation threatens a review of the license.

Conclusion for the lazy: it is possible to replace, but it is meaningless - the substitution stops. For individuals and ordinary punishment companies have not yet been provided.

The reasons

There are two spheres that are interested in restricting the submenu of the room. It is the operators and special services themselves.

Large operators comply with legislation and are forced to enter into international traffic exchange agreements. They send international calls through official channels and pay per minute under these treaties. Therefore, when the call comes from abroad - they are interested in the calls to go through the same channels and have already paid them. But the call can be sent via the Internet, do not use their channel and do not pay them. On this operators lose money.

With the special services even easier - they should know who, to whom and how much did it call. Therefore, when the number is replaced - some of the information is lost and finding terrorists / criminals becomes more difficult.

An exception

What is not forbidden - permitted, therefore, in some cases, the substitution may be. We are talking about the constant substitution of the room you own. For example, you have an urban number on which we receive incoming. And you want to call through the sip-telephony, the same number was determined. If you can confirm the ownership of the number, some operators will allow you to substitute it. But those who are part of the clients will still be defined.

This is the operator's initiative and it remains at its discretion. Unfortunately, we will not tell you such operators.

Future

Periodically, among his colleagues, he accesses the idea that the substitution is allowed. We have an opposite opinion - the situation will only worsen. For the second year of the media, they write about the direct ban of the submenu of numbers for calls from abroad. Interests are the same: money and security, more on the initiative in the RBC material.

Practice

Theory and practice often diverge. But we do not have a response, which is happening with the substitution in practice.

More and above refers to the calf, we work in IT. Therefore, faced with the law less often, and we do not do the substitution - the operators do not miss. We do not know how often they are punished for the substitution. And for sure we do not want to learn it on yourself, so we comply with the legislation.

As deciding

If you can not show the number of the client on the mobile manager, you can search for an alternative. We do not have a ready-made solution, but the integrators offer several options at once.

RocketCrm.

The problem with the definition of the number really is and we solve it. Recently mastered the website of the API in OnLinePBX and the number of options has become more.

Callback for the manager: The script by the manager number will automatically connect with the last client. And since the call passes through the PBX, the conversation will be recorded and gets into the desired CRM card.
Send during or after the call SMS to the manager number, which answered. In SMS, the name of the client from the CRM and the number.
Instead of or together with SMS, send the same information to the manager email.
In the extreme case, translate managers on FMC.

These are the basic options, only they do not stop at them and try to find a suitable solution for each customer.

Konstantin Kuznetsov

Get the result

Customers use only AMOCRM, so we can simply solve enough. We put the AMOCRM mobile app on the manager's telephone and create tasks, transactions, contacts for all calls. The manager after the call finds the desired client through the app and calls back.

Ilkin

CRM leader in

Stocked in the definition of the number on mobile? Decided? - Share your story in the comments.

Telephony for business with integration into any CRM

If you use more than one mobile phone, you can use the call forwarding function. With it, you can redirect calls to another phone number if you for some reason can not respond. In this article, we will look at three ways at once, how you can enable call forwarding from the Android smartphone to another mobile phone.

In order to enable call forwarding using the Android settings, you must use the "Phone" app. This is the application that you usually use to view missed calls and a set of new numbers. Run this application, click on the button with three points and after opening the Go to "Settings" menu.

In the settings window you need to contact the "Calls" section.

And then in the "Call Forwarding" subsection.

In the "Forwarding" section, you will have 4 separate ways to redirection calls: "Always", "if the number is busy", "if there is no answer" and "if the number is not available."

You can configure call forwarding by any of these methods.

To do this, select a method for redirecting, enter the phone number to which you want to redirect calls from your android smartphone, and click on the "Enable" button.

Redirection using applications

If you do not want to dig in the Android settings or you need to often change the numbers to which you can redirection, then you can use third-party applications. Many applications are available at Play Market Apps. Many applications are available to configure call forwarding.

For example, you can use the application. This application allows you to adjust the redirection and then turn it on or disconnect it using a widget on the desktop.

There are also other similar applications. You can find them in Play Market by search query "" or ""

Forwarding using the operator

In addition, you can arrange call forwarding from android smartphone using a mobile operator services. This can be done through your personal account on the operator's website or using USSD commands.

For example, mobile operators from the so-called "Big Four" (Beeline, Megaphone, MTS and Tele2) correspond to the redirection of the following commands:

Set forwarding for all calls: ** 21 * Phone number #
- Check: * # 21 #
- Cancel: ## 21 #
Restressing in the absence of a response: ** 61 * phone number ** waiting time (05, 10, 15, 20, 25 or 30 sec)
- Check: * # 61 #
- Cancel: ## 61 #
Setting forwarding if the subscriber is not available: ** 62 * Phone number #
- Check: * # 62 #
- Cancel: ## 62 #
Restressing in the event of an employment of the subscriber number: ** 67 * Phone number #
- Check: * # 67 #
- Cancel: ## 67 #
Cancel all previously installed forwarding: ## 002 #

But, if you have another mobile operator, the commands may differ. You can learn USSD commands for your operator on its official website.