Today, a landline phone is no longer of any value. You can call relatives, friends or colleagues from a mobile that everyone has. Also in the modern world, Internet communication is gaining popularity. It allows you to call a person from anywhere without paying for traffic and see him during the call. The only downside is the constant internet connection. That is why the landline phone is out of our daily lives. Think about it: when was the last time you used it? Probably a very long time ago. This question is being asked by a lot of people now and they end up trying to turn off the phone.

Turn off your home phone

First you need to find the contract that you signed with the company for telephone services. Did you find it? Alright, let's move on to the next item. Try to read the contract carefully. It should say how to turn off the phone, what is needed for this and where to go. As a rule, the contract specifies under what circumstances the company can disconnect the home phone.

On the official website of the operator, find the number of a consultant that you should contact before you go to the office. Find out from him how the disconnection is made, how long the company can terminate the contract and what you need to do to do this.

Before you go to the office, pay your home phone bill, if you have one, and keep the receipt.

If all the requirements are met, you can contact the company, a telecommunications services marketing specialist. In the application, indicate the reason for the refusal, attach an agreement and a receipt for payment for services.

That's all. It remains only to wait for a decision. As a rule, it arrives within a few days, it depends on the operator. If you are denied, contact the firm to find out the reason and resolve all disputes.

Now you know how to turn off your home phone, but what will happen to the Internet? It will automatically turn off, of course, if you use a combined tariff. Before turning off the landline phone, sign an agreement with another Internet provider or switch to another tariff.

Remember that before turning off the landline phone, you must carefully study the contract. So consultants will not be able to mislead you, and you will quickly find out the answers to your questions. The consultant will be able to understand you faster, so you will spend less time terminating the contract.

Turn off the landline phone "Rostelecom"

How to turn off the Rostelecom home phone? To do this is quite simple. As we have already found out, it is necessary to find a contract, study it, pay the debt and contact the company. You need to take the contract, receipt and passport with you. In the office of the manager you will write a statement.

If you are unable to come to the company, send a registered letter. It is necessary to attach a form to it, which can be downloaded from the official website. The answer should come within a week to your return address.

How to disconnect Rostelecom's home phone via the Internet? Today, the Internet is available in almost every home, and it would be very convenient if the operator took care of its users and allowed them to terminate the contract without leaving home. Let's see if this is possible.

Is it possible to turn off the landline telephone "Rostelecom" via the Internet?

How to disconnect Rostelecom's home phone via the Internet? Unfortunately, this is not possible. To connect the services of this operator, you just need to go to the site and write an application. There was no provision for such a possibility to disable services. How to turn off the Rostelecom home phone? Today, in order to refuse the services of this operator, a personal presence or sending a registered letter is required.

How to turn off MGTS home phone?

Moscow is a city where many people are connected to MGTS. If you are going to disconnect from the selected operator, then you should adhere to the following algorithm:

• Find the contract and study all the points.
• Go to the official site. On it, find the operator's phone number and the address of the service center.
• First, contact the operator and find out how the shutdown will take place, what you need to bring with you.
• After that, you can go to the office, where you will need to write an application to turn off the landline phone.

That's all. It remains only to wait until the application is approved. If you have recently connected these services, then most likely you have installed an optical modem, which legally belongs to the company. After disconnecting the home phone, you must wait for the master to pick it up.

So you learned how to turn off the MGTS home phone. Moscow is a huge city with a large number of offices of this company. Shutdown is fairly quick and easy.

How to turn off the home phone MGTS (Moscow) for a while?

To temporarily disable a landline phone, you must contact the office with a passport, where you will write an application to suspend the tariff. This service will be free of charge. If you decide to turn off your home phone for a few months, then it might pay off. It is not necessary to turn off the landline telephone for several weeks. Otherwise, you won't save.

To temporarily turn off a landline phone, you need to pay 300 rubles. In this case, you will be temporarily blocked, but not disconnected from the telephone line. It is because of this that every month it will be necessary to pay 205 rubles. You can resume services any day for free.

Turning off the MGTS landline phone for the vacation period

How to turn off the home phone MGTS (Moscow) for the duration of the vacation? As we have already found out, the company provides the possibility of temporary blocking, but it turns out to be quite expensive. It is not advisable to turn off the phone during the holidays, as you can only lose money. How can we reduce the cost of landline phone services?

You can apply to MGTS until the 20th day of the current month with an application and a passport for transferring to a new tariff. As a rule, they consider such applications quite quickly and connect a new tariff from the first day of the next month. You can switch to the cheapest tariff for a month. The change is free of charge.

How to return the old tariff

Returning the old tariff plan is quite simple, although the transition is carried out in different ways:

• When switching from a time-based to a fixed tariff, you can simply call the hotline and select the desired tariff plan. It will connect on the first day of the next month.
• When switching from a time-based to a combined tariff, you must come to the office before the 20th day of the current month and write an application for changing the tariff plan.

Conclusion

Now you know how to turn off your home phone. Different operators work on the same principle. First you need to find and study the contract. Then you should call the consultant and find out the answers to all your questions. Only after that you need to go to the office and write an application to turn off the landline phone. Of course, these are fairly simple steps that everyone can handle, but there are times when the shutdown is denied. If you have such a situation, you need to go to the office, find out the reason and solve the problem.

How to turn off your home phone on different operators? Only consultants can accurately answer this question. Everywhere there are pitfalls that must be overcome. In one company, you need to go to the office or fill out a registered letter, in another, you can simply go to the site and leave a request.

Here I will write how to resolve the issue quickly, without unnecessary costs, and most importantly - without unnecessary nerves. In my case, this applies to the capital company MGTS, others should have everything the same. Or easier.

On the MGTS website, of course, not a word about this. And their telephone support in this case is useless and seems to be completely unaware of the issue. I talked with three different operators, I even started to quarrel with someone. The answer is the same everywhere: "Come, renew the contract for yourself, then in the office near the Preobrazhenskaya metro station (and only in it) write an application for disconnection." Cute? Cute. It is also worth noting here that you will have to pay for the re-registration, and for this you also need to visit Sberbank. The amount, it should be noted, is small (a little more than 100 rubles), but why would I / you / someone else pay extra money to MGTS? And I don’t know where to go ... Tea, not relatives.

I’ll note right away that if you simply refuse to pay the bills sent (they say that the contract is not for me), the debt will accumulate, then the phone will be turned off, BUT the debt will still grow even when the phone is turned off. Formally, this amount "hangs" on the deceased subscriber. But there are always options in court, good lawyers, etc. And also an extra hassle. Does anyone need it? Probably not.

Therefore, we will solve the issue "without noise and dust." And it should be solved with a disconnected phone, in the ideal case - the owner.

1) You need to draw up an application / notification. (It's good when mom is a lawyer.)

In the upper right corner we write:
OJSC Moscow City Telephone Network
From [your name],
residing at: [address of your residence,
it is, respectively, the place to turn off the phone]

In the center:
NOTIFICATION

Below:
I hereby notify that due to the death of the subscriber of MGTS OJSC [full name of the subscriber], the contract for the provision of services of MGTS OJSC at the address: [your registration address, it is, respectively, the place where the phone is disconnected] (telephone number [phone number to be disconnected]) has ceased to be valid .

In connection with the foregoing, I ask you to stop providing services to MGTS OJSC at the specified address. There is no service charge.

Addendum: Copy of Death Certificate (notarized copy [or original if you bring it, no difference] on display)

Just below:
[Signature] [Your name]
[Date of application]

2) Next, we find out the address of the MGTS client office, for this, on the MGTS website, look for a map with a list of "sales and service centers" and choose the one that is most convenient for you to visit. This will only have to be done once. If you have a choice, it is better not to go to the office at the very beginning of the month, at this time bills are formed, a queue is possible. By time (before or after work) - it is better to arrive before, in the morning. If there is no queue, the whole process will take 5-10 minutes. Whether you paid the MGTS bill this month or not - it doesn't matter.

3) What to bring with you:
- two copies of the notice from the first paragraph (one for myself, the other for MGTS),
- the original or a notarized copy of the death certificate,
- a regular copy of the previous document (to be kept by MGTS),
- your passport, in which there is a registration at the place where the phone was turned off.

4) Arrive at MGTS, select "other services" in the electronic queue terminal. Take a ticket, wait in line.

5) In the window, give a notification and to the question "What do you want?" say the following: "I brought a notice of the death of your subscriber and, accordingly, I inform you that the contract with MGTS is no longer valid." What is the logic? If you say that you want to terminate the contract, you may be told the following: "You cannot terminate the contract because you are not a party to the contract. But you can re-register the contract for yourself, etc., etc." But you do not need to renew the contract and you do not need to terminate it, you have come for the sole purpose - notify MGTS that the contract already terminated due to the death of the subscriber. Here you will be asked - "Who are you anyway?". Present your passport with a residence permit. Then hand over a regular copy of the death certificate on a permanent basis and let them look at the original.

6) If the employee is literate, you will be stamped / marked on your copy of the notice:
Some communication service center
Accepted by [Employee Last Name]
Date [respectively, date of receipt of notification]

And then your phone will be turned off. No further documents are issued. You can go out into the air with peace of mind. If the employee is illiterate, he may say something like "we do not accept such notices" and refuse to put an acceptance stamp on your copy, in this case, call the elder. Do not leave without an acceptance stamp. They are obliged to accept the notification, since you are not just a passer-by from the street, but a person registered in the apartment (or the owner in general), in which MGTS equipment is currently installed.

7) Then all that remains is to pay the amount for the current month and forget about the unnecessary line of expenses forever. The amount for the last month is determined as a result of recalculation. Those. if your phone was turned off, say, on the 3rd, then you will only need to pay for three days. Please note that the payment (as usual) will come only after a month.

In this case, access to the network is not blocked. If necessary, you can use the Internet: the cost of a day will be 30 rubles.

After the expiration of the service, a return to the previously valid tariff will occur.

You can activate and deactivate the service (including before the expiration of 15/30 or 90 days) by calling the Unified Contact Center or by contacting the Sales and Service Center.

MGTS - Internet shutdown [Invalid]

It managed to connect me to the Internet from MGTS. This company leases modems to the user at any telephone exchange (throughout Moscow). If you decide to turn off the Internet, then this is done in several stages. First you need to stand in line at the telephone center at the place of residence in order to terminate the contract. But you can hand over the modem only in one place - at the company's service center, located at st. Znamenskaya, house 4, which is open from 8-30 to 17-30, and on Friday - right up to 16 hours. How can people who work from 9 a.m. to 6 p.m. with such a service center work schedule return the equipment? The answer is obvious: no way. MGTS customers don't care. In general, I intend to find out the full name and position of the person who made the decision on such a schedule.

What I will write about next is generally trifles. When concluding the contract, the employees of the Petrovsky telephone center, of course, modestly kept silent about the procedure for returning the modem. When the contract was terminated, I was given a paper in which it was written in black and white that the service center was open on Friday until 16-45. Arriving on Friday (May 25) at the cherished house, I came across a closed checkpoint door and a sign on the door indicating the center's work schedule: on Friday from 8-30 to 16 hours. Half a day wasted.

Poor MGTS can't imagine

Complaint marked as resolved huzhe.net admin

Comments

MGTS is absolute garbage. A disgusting company. There is practically no technical support - it is impossible to get through. The MGTS website does NOT indicate the opening hours of the Service Center. Or hidden very deep. The client is not obliged to seek out information of primary importance! In the connection agreement, the time is indicated: from 10.00 to 20.00 daily. No weekend breaks! On the door (Znamenskaya, 4) a piece of paper was hung out by someone indicating the opening hours: 9..00 on weekdays, on Friday until 16.00. There is a phone number for modems delivery - this phone is not on the site either! Until he arrived, he did not know and could not know! MGTS shouldn't exist at all! I wish this sharashka all the worst, soon and more!

Free legal advice:

They gave me a modem. refused to take. and you can call the Internet troubleshooting wizard only for money and on weekdays.

Agree completely. I have the same situation. Complete disgrace. They can bring and deliver, and return to go themselves. By the way, I didn't ask to change anything for me. This MGTS decided. So what's the deal? How can I get a refund while working on the same schedule as you.

We wrote a statement about the termination of the contract with MGTS on April 23, 2014 and we were turned off number 1 and promised to dismantle your equipment within a month - but the GPON modem still steals our electricity and clogs the air of the apartment with Wi-Fi radiation!

Since it was forcibly fobbed off and your company is in no hurry to pick it up, should you call the police on the fact of theft - or dismantle and dispose of it with the help of a third-party company that will bill you on its own?

Hello. Persuaded to connect the phone and the Internet via fiber in MGTS. The master arrived and, having been busy for more than 3 hours, did nothing. After regularly got calls. Tired. Agreed again. Done. Now it is extremely rare to load anything other than the browser. Games don't work. Slows down video. Frequent connections. Addressed. On February 24, the application was accepted. They promised to call back within 4 hours. Wig-you. I called myself. The review was extended up to 7 days. Now I pay for 2 internet. On skylink everything works, albeit slowly. Paying for 2 Internet for a pensioner is somewhat odd. The last operator with whom he spoke raised his voice, threatened to disconnect. How to transfer back to copper. Everything flew there. MGTS says it's impossible. Or look for another provider, since they are a dime a dozen. In short, mgts, as it turned out, bullshit.

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I also had such a situation with MGTS! In 2012, the Internet was connected, which was used for about half a year, then they abandoned it! After 3 years, the Internet suddenly started working! And in the apartment there is not a router, not wires to connect MGTS, because we have been using another provider for a long time! And the voros about the elimination is not as impossible to solve by phone sent a claim to here I'm waiting for a decision!

I agree, terrible service! Set up - do not call! Disconnect from MGTS TERRIBLE problem, wrote a complaint to the official. site management

IrinaD, good afternoon!

Can you send your complaint, indicating the data on the contract to our mail?

We'll definitely help you figure it out.

Free legal advice:

OJSC MGTS

st. B. Ordynka, 25, building 1

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How to turn off the MGTS home phone and how to refuse the gpon Internet service through the official website and in other ways

MGTS is a fairly large and well-known provider of Internet services. But there are different situations in life, in which the Internet has to be abandoned. How to do this will tell the article.

Company rules and contract clauses

The provision of services is made out exclusively by contract. In it, as in any other, the basics of the relationship "supplier - consumer" are spelled out.

Since MGTS provides not only the opportunity to use the worldwide network, but also provides telephone and television services, this document contains sections relating to each of the services.

On access to the world wide web, the following information is reflected there:

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1. Internet is provided on a dedicated telephone line with an additional device - a modem for a fee corresponding to the tariff.
2. Additional equipment (modem) can be purchased by the consumer independently, or can be rented from the company.
3. Termination of the supply of services may be at the initiative of one of the parties.
4. Upon termination of the contract, the leased equipment must be returned to the owner in good condition.
5. The consumer (subscriber) in case of "breaking relations" with the company is obliged to pay for the volume of services actually rendered.

How to disable the MGTS Internet service

How to disable MGTS home phone via the Internet? As can be seen from the clauses of the contract, disconnection is possible only if there is a written application. Therefore, you should adhere to the following algorithm of actions:

1. Come to the office of the company. At the office, you will have to write a statement of refusal of services on the letterhead of the company.
2. Return rented equipment. Returns can only be made at a service center.
3. Pay for the actual number of services used, including equipment rental.
4. Get confirmation of the termination of the contract.

If you do not have rented equipment - you bought it yourself, then a more convenient way to turn off the Internet is to call MGTS customer support. The operators will also draw up an application to terminate the provision of this service on their own, without your visit to the office.

Phone numbers of the support service, addresses of representative offices and service centers, work schedule are in the contract, or in the information sheet that is provided with it, but is not an integral part of it.

The application itself is written on the letterhead of the company. The columns that need to be filled in reflect the subscriber's passport data, the address at which he used the Internet, and the reason for refusing the service. It also contains a reminder of the need to pay debts (if any) before the end of the contract. This document is signed by both parties.

In addition to the notification of the termination of the supply of the Internet service, you must receive a document confirming the return of the rented additional equipment, i.e. return act.

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You can receive an invoice for payment for the service provided directly at the office, or wait for it to be received by the method specified in the contract (postal notification, account in your personal account on the official website of the company). The actual termination of the contract will be only after the full settlement with the company.

Temporary Internet Suspension

How to refuse the Internet MGTS gpon temporarily? If it becomes necessary to disable access to the World Wide Web for a certain period, for example, you are going on vacation, and it is not advisable to pay a monthly fee for unused traffic, then you can do the following.

Find out which service package is connected and at what tariff the Internet is provided. If this is an unlimited tariff with a monthly subscription fee, then change it to a tariff where every day actually used is paid. For example, for the tariffs of the "Home - Light" plan.

The monthly subscription fee is almost symbolic - 30 rubles, and the Internet that is used is paid from 20 to 30 rubles per day. The price depends on the speed.

How to disable individual services?

If an agreement with MGTS is concluded for several products, then each of them individually, including the Internet, is also disabled by writing an application. But only it will no longer be about terminating the contract completely, but about refusing specific services.

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Each Internet service provider has its own characteristics when connecting and disconnecting. MGTS is no exception. We hope that our tips on how to turn off the MGTS phone or the Internet will help you.

(Saint Petersburg)

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I paid the receipt for the previous m-c, where they included the payment of 336 rubles. for the Internet, but I did not connect it. how do i turn it off?

Free legal advice:

Is it a question of your relationship with the provider of this service or is this payment included somewhere else? Who is the service provider? First of all, contact him, find out on what basis you connected it, in which case make a claim demanding recalculation.

internet mgts

How to disable internet mgts

In the Internet section, to the question How to disconnect from the MGTS Internet? How to disconnect from the Internet MGTS? given by the author Aleksey Miloserdov, the best answer is to go to the telephone exchange, write a request for disconnection

Stop paying. They turn it off themselves.

How to connect and disconnect)

It didn’t fall to you from the sky, this “MGTS Internet” .. The contract, probably, was concluded with the provider .. Here with him, with the provider, and agree on the termination of this contract ..

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you don't just get away with it

you must go there, with a passport, and a Wi-Fi device, hand over there, and write an application. They won't come to you and pick you up. We tried with them, it didn't work. Immediately threatened in court and penalties and fines,

but just not to pay, it won’t work either

they have usurers like in a bank, penalties and fines will go

How to refuse MGTS services to a landline phone

At present, for many people, the need to operate a landline-type home telephone is already completely absent. Communication with loved ones, acquaintances and work colleagues is mainly maintained through cellular communications, and today almost everyone has a mobile phone.

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At the same time, people are already accustomed to the fact that smartphones and other similar mobile gadgets make it easy to organize video calls, receive and transmit documents, and also communicate through many different social networks.

As a result, a landline phone remains almost unused for a long time, except that you can make a call from it to your cell phone, which is suddenly lost in the vastness of your apartment.

However, even when the outdated device is not used, you still need to pay for the phone regularly. All these and many other reasons lead to the question of how to disconnect a landline telephone from MGTS.

Below is a guide to - a quick and reliable solution to the problem with minimal time and effort.

Preparatory activities

Before you officially refuse MGTS services, it is advisable to prepare well and competently so that the procedure does not subsequently take additional time and money from the unlucky subscriber.

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You only need to do a few preliminary steps:

1. First of all, you should carefully study the content of the signed contract between the client and the company providing telephone services. It will also indicate the most correct way to disable it. Usually MGTS in this contract with its subscriber carefully prescribes all the circumstances due to which they disconnect the client from their services;
2. At the second stage, it is recommended to visit the official resource of the Moscow Telephone Company, where the numbers of consultants are indicated. Then call one of them and verbally clarify how to refuse their services, what documents will need to be brought to their office and how much time and money the whole procedure will take;
3. At the final preparatory stage, you should visit the nearest office in the city to make sure that there are no subscriber debts for the provided communication services and, if necessary, pay. The receipt must be kept.

Shutdown procedure

If there were no special obstacles and difficulties at the stages of preparatory measures, then further, with a high degree of probability, the entire process of terminating the contract should not cause problems.

The algorithm consists of the following steps:

1. Having taken with you all the documents prepared at the stage of preparation for the operation, including a passport, an agreement and receipts for paying debts, come to the nearest MGTS office;
2. In the office, write a statement of the established form of refusal, where to write the reason why the subscriber refuses to provide communication services, as well as attach the required documents;
3. Ready. Now it remains only to wait for the results of consideration and approval of the application. Basically, it takes no more than a few days. In the event that the subscriber was notified of the refusal, it will be necessary, by contacting the office again, to find out the reasons, and then eliminate the obstacles that have arisen.

Note: many MGTS clients have additionally organized Internet access, and at the same time, the company equips the subscriber with a modem.

The disconnected device itself is the property of the provider, therefore, in this case, it will be necessary to wait for the arrival of the technical specialist of the organization to dismantle and remove the device.

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What if you still need wired internet?

In the case of using a combined tariff plan, after the successful implementation of all the points of the above instructions, the Internet, of course, will also be turned off. If access to the global network is still necessary, then you can switch to another tariff in advance, or sign a contract with another communication service provider.

Temporary refusal of MGTS services

This will require a personal visit to the company's office. You must take your passport with you. Fill out the application form at the office.

Such a tariff suspension service costs 300 rubles, so it is advisable to use it only if there is no need for a home phone for a long period of time. Reconnecting to the system does not require additional financial costs.

Step-by-step instructions for disconnecting the home phone of the Moscow City Telephone Network

Landline telephones today are not as in demand as they used to be. They continue to be used in state organizations, municipal institutions and in some companies, but in private houses and apartments they are increasingly being abandoned.

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In the capital, one of the largest providers of telephone services is the Moscow City Telephone Network (MGTS). To refuse its services is quite simple, as well as from the services of other telephone operators. The main thing is to act strictly in accordance with the clauses of the agreement.

Therefore, the first thing to do when refusing a MGTS landline phone is to find a signed service agreement.

It should contain a step-by-step procedure for refusing the telephone network.

Another way to get information about the sequence of actions is to go to the company's website or call its manager for advice.

If the contract is concluded for the provision of several services at once (telephone communication, television and the Internet), it is necessary to refuse each of them by writing separate statements. If, wanting to stop using a landline phone, the client terminates the entire contract, he will also lose other services prescribed in it.

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How to turn off the phone

Before turning off the phone, you need to cock all the pros and cons again. If elderly people live in a house or apartment, they can use a landline phone, in addition, with its help it is easier to call emergency services if necessary.

If the decision to turn off the MGTS landline phone is thought out and accepted, a series of actions must be performed in a certain sequence.

Need to:

• find a signed service agreement and familiarize yourself with the established procedure for refusing it;
• visit the nearest telephone branch (MGTS office) with a passport and an agreement;
• check the presence of a debt for telephone communication, and if there is one, pay it;
• receive a form for filling out an application for deactivating the service, carefully fill it out, indicating the reason for the refusal of telephone communication;
• submit an application form and wait for the service to be disconnected.

Disconnection will occur within a few days (depending on the number of applications submitted). If the phone was connected using an optical modem, after the network is disconnected, the master will take it with him.

Temporary blocking of the service

You can refuse MGTS telephone services for a certain time if you plan to be away from home for a long time. This will keep the number and connection, but block the line for the selected period.

Please note that you will also have to pay for temporary blocking, so using this service is justified only if the phone is turned off for several months.

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The cost of blocking is 300 rubles, for each subsequent month you will have to pay another 200 rubles, so turning off the phone for several weeks does not make sense.

In order to turn off the telephone device for a while, you need to take your passport and contact the nearest office of the company to write a corresponding application.

If you plan to leave for a long time, as an alternative for the period of absence, you can switch to the cheapest rate offered by the company. To do this, you should contact the office of the organization before the 20th day of the current month and make the transition. Starting from the beginning of next month, the line will operate at the selected economical tariff.

Tariff change is free of charge. You can return the old tariff after returning it in a similar way or by calling the company's hotline.

Steps to take when moving

Sometimes turning off a landline phone is associated with a planned move, while it is important for the user to keep the existing number. MGTS provides such an opportunity: in order to use it, you need to contact the organization's office and apply for a telephone line transfer. The transfer may take from several days to several weeks. This service is paid.

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Another opportunity that the company provides to its subscribers is the renewal of the contract for a family member living at the same address.

Re-registration requires:

• the consent of the person with whom the contract was concluded;
• the consent of the person to whom the agreement will be drawn up;
• passport of the person for whom the contract will be reissued.

The renewal of the contract is free of charge.

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8 comments

Wouldn't it be easier if you just don't pay for the phone at all? Then they turn themselves off. And there is no need to run anywhere and stand in lines.

Dear Anna Sergeevna, of course, it will be much easier just not to pay for services. The phone will be turned off, but the debt in this case will grow. Disconnection for non-payment does not mean that they will stop charging subscription fees. So, the only way out of the situation is to personally appear at the nearest branch and write a statement.

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Good day to all. I've been thinking about turning off my landline for a long time. In reality, no one has been using it for probably more than a year. Only different advertisers call. But some people are afraid that without a landline phone they do not give loans in banks. Is it so? And what else can you lose if you turn off the MGTS phone? Thanks to all who responded.

Good afternoon, dear Valeria. This is a myth and nothing more. The presence of a landline phone does not affect the approval of loans. First time I hear about this. Moreover, now in new buildings there are no MGTS telephones at all. As for what you can lose by turning off your landline phone, this is the ability to connect the Internet via an ADSL channel and connect an alarm. If you do not plan to connect these functions, then you can safely refuse your home phone.

Turning off your landline has its pros and cons.

Pluses - savings, reduction of unnecessary calls of an advertising and criminal nature (an empty apartment is easier to figure out by calling landlines on far-fetched pretexts).

Cons - some calls from a landline phone are cheaper, rare, but there are overloads and other problems with mobile communications. In the event of an emergency, mobile communications will simply be turned off and you will not get through to your home.

Valery, you are wrong. In the event of an emergency, not only mobile communications, but also wired communications will be turned off. After all, now all telephone substations are digital. Disconnection does not imply dismantling the cable. Such telephone communication is disconnected using the same buttons. So don't mislead people. Do not persuade them to keep these home phones and pay a subscription fee for no reason.

Wrote an application to turn off the home phone. But I didn’t turn it off immediately, but after a month and a half. As a result, I was charged a subscription fee for another month of using the phone. After my visit to the MGTS office, the staff told me that they mistakenly put the application in the wrong folder. Thus, they themselves admit their mistake, but they refuse to write off the accrued money. They claim they can't do it that easily. The money is small, but still, is it possible to return them? It's not about money anymore, it's about principle.

Good afternoon, dear Tamara Sergeevna. Indeed, ordinary MGTS operators do not have the right to write off debts for telephone services. Even for the reason that the calculation is erroneous. If you really want to return the cost of the monthly subscription fee, then you need to apply to the head of this department. Just keep in mind that this can take a long time, and it may be necessary to visit this branch several times. Think carefully if it's worth it.

Fixed, city telephones for communication finally ceased to be relevant about five years ago. They were replaced by mobile telecommunications that do not require cable laying. Installed devices are found only in municipal organizations, and they are becoming less and less. Even legal entities and government agencies are trying to keep up with the times. Let's consider how to abandon the MGTS landline phone, having studied the shutdown procedure in stages.

Service Denial of Service Procedure

If you use a MGTS landline phone, turning it off will be identical to turning off the service of any other telecommunications provider. The procedure is as follows:

• First of all, find the contract that you received when registering cooperation with MGTS. Read the document carefully, it should describe the conditions for turning off the stationary device. If you have questions that are not covered in the contract, go to the official resource of the organization and look for answers there. You can also contact the company's specialists by calling the hotline.
• Take the contract with MGTS with you and head to the company's head office. There, you will be required to present a document confirming your identity (passport), after which you can fill out an application for disconnection. Keep in mind, if the phone was connected via an optical modem, the master will confiscate it after the service is suspended.

Be sure to check with the office employee the period during which your application will be processed, usually the procedure takes no more than 2-3 days. Keep in mind that prompt disconnection is possible only when the subscriber has no debt to the supplier. Otherwise, you will first have to pay the debt, after which the disconnection will occur.

Temporary disconnection of the service or renewal of the contract

If you do not want to lose your home connection for good and are wondering how to temporarily abandon the MGTS landline phone, read on.

It happens that a person plans a long trip and at the same time does not want to pay for all kinds of utilities that can be charged to him according to general norms. Or housing is rented for a short time by strangers who can "speak" for a huge amount. How to avoid such situations?

Identical to the first disconnection situation, find a contract for the provision of communication services. Take the document, passport and go to the office of the company. On site, you will be required to fill out a special application form for the suspension of services. How long the freeze will last is up to you. The service requires a separate payment - 300 rubles / month. If the shutdown is planned for a longer period, each subsequent month of blocking will be charged at 200 rubles / month.

Customers planning to suspend telephony for a few days or a couple of weeks should be aware that the blocking will cost them more than the subscription fee for the current service. In such situations, it is recommended to abandon the disconnection and change the tariff package to the most budget one. Tariff change is free of charge.

Keep in mind that in order for the subscription fee to stop accruing from the new period, you must submit an application no later than the 20th day of the current month.

Are you planning to renew the contract for another individual? Contact the office of the company with him. You will need to fill out an application and provide the supplier with a notarized consent from the new subscriber. Please note that the person for whom the contract will be drawn up must be registered at the same address where the landline number is connected. The procedure does not require payment.

If you are going to change your place of residence, but want to secure your usual phone number, you can do this provided that your new home is also serviced by MGTS. Transfer fees are billed separately.

We looked at how to abandon the MGTS landline phone and studied how to suspend the service temporarily. If you still have questions, ask questions directly to qualified specialists of the company.

Watch the video on how to manage services through your personal account.

Among providers providing services in Moscow and the region, MGTS is very popular. The advantages of the service are high-quality uninterrupted Internet, as well as offers of mobile communications and television. A distinctive advantage of network access is the innovative GPON technology, which provides high throughput and stable connection speed.

But even the most reliable and profitable services sometimes have to be abandoned. One of the most common reasons is a change of residence. And here many customers may encounter difficulties, which should be sorted out in advance.

Why Problems Occur

The main reason for misunderstandings at the stage of termination of cooperation with MGTS is that most customers do not pay due attention to the terms of the service agreement. Thus, the company has established a clear and rather strict termination procedure, according to which a client can apply for disconnection by directly contacting the company's office. This approach creates certain difficulties if the person to whom the Internet service is registered, due to objective reasons, cannot personally contact the provider's center. But it also has a number of advantages. Since a third party cannot stop the contract without the knowledge of the client, the user does not have to worry about his comfort and the money spent. Such a decision will be fully justified, for example, for rented apartments. All that the client has to take care of is the timely termination of the contract in accordance with the established procedure.

How to terminate the contract with MGTS

The company's customers should clearly understand that if you choose or change MGTS tariffs, order additional services and get help from employees over the phone or online through your personal account, then you will not be able to terminate cooperation in this way. The basis for interrupting the service is the appeal of the person for whom the contract is drawn up to the provider's office. In this case, the client must have a passport with a residence permit at the address of the Internet connection or a document confirming the ownership of real estate at the specified address.

At the office, the client needs to fill out an application for termination of the service agreement, while confirming the absence of debt or undertaking to eliminate it in writing. It should be borne in mind that the payment debt can be recovered in court, so do not neglect this condition.

The fact of termination of service is recorded in a properly executed act, a copy of which must be received by the user. And only after the fulfillment of all the listed conditions, mutual obligations cease to operate.

This procedure is not complicated, but its strict observance sometimes confuses clients. More useful information about the provider's services can be found at mgts.info.

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How to terminate the contract with MGTS for home Internet

Now I use the Internet from MGTS. I pay with my phone bills. But the speed is really low. Decided to switch to another provider. Both the speed and the price suit everything. I have already agreed that they will come next week with the installation. But the problem is that I can’t terminate the contract with MGTS in any way. I called them on the phone, they said that you can refuse the Internet in your personal account on their website. I sent a request, but it's not clear what's next. Internet via modem still works, although they said a few days ago that they would turn it off. Called again. Asked how to be. They said don't worry, we'll turn everything off. But I can't keep track of whether it's turned off or not. How to be, so that later the debt for non-payment does not accumulate? Can write a complaint to MGTS?

It is best for you to personally drive up to the company's office and write a statement of termination of the contract, and so that they make a note to you of the acceptance of such a statement. So you will have documentary evidence with a specific date to which you will refer. Also, carefully read the terms of termination in your copy of the contract, which you should have been given at the time of signing.

The procedure for changing and terminating the contract is prescribed in the contract. In accordance with the Civil Code, you have the right to withdraw from the service agreement at any time, with reimbursement to the contractor for the actual costs incurred. I don’t know if in your case termination of the contract is allowed through a personal account (on the site), but in practice, most often an application is submitted to terminate the contract on behalf of the subscriber to the provider.

I found a standard MGTS agreement for the Internet, most likely you have the same one (mgts.ru/f/1/company/documents/form_doc/Dogovor_ob_okazanii_uslugi_dostupa_k_seti_Internet_26.09.2011.pdf). On termination - clause 13.2.2. At the initiative of the Subscriber, expressed in writing, provided that there is no debt to the Operator for the Service.

For reliability, ask them to send you a written confirmation of the termination of the contract from such and such a date, and that you have no debt.

According to the Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation of January 23, 2006 N 32

"33. The subscriber has the right:

a) refuse at any time unilaterally from the execution of the contract, subject to payment of the costs actually incurred by the telecom operator for the provision of data communication services to this subscriber;

44. The basis for billing the subscriber and (or) the user for the provided connections over the data network (communication sessions) is the data obtained using the equipment used by the telecom operator to account for the volume of rendered communication services for data transmission.

Since you submitted a written application for termination of the contract through your personal account, turn off the modem and no longer use Internet access via the MGTS communication line.

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