How to receive a parcel if you have not received a notification. How to pick up a parcel from Aliexpress without notice? What to do if the addressee does not live at the place of registration

A lot of useful little things are sold on the Aliexpress website. I want to buy a lot. And the goods are relatively cheap.
When buying an inexpensive product, buyers are faced with a situation where the parcel is sent either without a track at all, or with the tracks of courier services that are not tracked in the recipient's country. And the buyer just has to wait for the mailman to throw the cherished notice in the mailbox to them that the package is awaiting them.

And all would be fine, but it happens that the notification does not come for some reason. And the package, although inexpensive, is long-awaited. And it will not be stored for a long time in the mail. Will lie down for 30 days at the post office and go back. What then is to be done? You can open a dispute because the package was sent back to China, return the money and order the product again. But it will take a lot of time. And oh, how you want to get the coveted purchase early.

In such situations, experienced shoppers are advised to visit the post office every 2 weeks with a smile, sweets and a passport. For the postal worker to look for a parcel in your name.

Unfortunately, the candy trick doesn't always work. Postal workers advise that without notice or without a normal track, they are not obliged to look for the parcel. This happens very often in post offices in Russia. And, to be more precise, you will be very lucky if the postal worker starts helping you.

The question arises: Is the post office employee required to search for your package upon presentation of ID?

We can find the answer on the official website of the Russian Post:

"If you have neither a notice, nor a track number, upon presentation of your ID, you can ask the Post Office employee to find the shipment by the name and address to which it was sent." https://www.pochta.ru/support/post-rules/receiving-sending

As we can see, this text is located in the section "Postal Services and Rules". That is, according to the rules of the Russian post office, you can officially contact the postal officer with such a request.

Therefore, when a smile does not help, and the mail employee refused your request, you have to use "heavy artillery", namely, show the employee this information from the official website of the Russian post office, and also ask him to write a written refusal. This trick usually helps, and the postal employee reluctantly searches for your parcel using his passport and without a track number.

By the way, you can also find information on how to leave a complaint against an employee of the postal service on the website of the Russian Post https://www.pochta.ru/support/claims/leave-a-complaint

We wish you only come across kind and helpful employees at the post office. Enjoy the shopping!

If you have any other secret ways to influence postal workers to look for parcels without a track number, then write about them in the comments!

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Sometimes it happens that a package that you are really looking forward to arrives at a time when you cannot pick it up. You leave the city for a long time, work a lot or do not have the opportunity to reach the post office - the situations may be different. But someone has to pick up the package. There, perhaps, a paid purchase or a valuable gift, or at least any thing.

General rules

Post office employees are not allowed to give letters, parcels and other correspondence to a third party. Only the specified recipient can receive the coveted envelope. This is indicated in official documents, and if the postal worker does otherwise, it will fall into his area of responsibility. Appropriate measures can be taken by his employer to ensure that violations do not recur.

Power of attorney to receive a parcel

The only legal way to receive a parcel for another person is to have a power of attorney from him for your person. Such a power of attorney can be issued for any person, an individual or a legal entity. Together with this written certificate, the authorized person will be able to receive mailings for the one with whom the agreement is concluded. Such rules are provided for by Article 185 of the Civil Code of the Russian Federation.

The form for a Power of Attorney for receiving mail and correspondence can be obtained at the Russian Post office, downloaded on the Internet and filled in independently, as well as written by hand. In order for the power of attorney to be valid, and you could use it to receive incoming mail for another person, you need to take into account several simple points, the absence of which will invalidate the document.

The post office employee must be able to use this document to identify both the intended recipient of the parcel and the identity of the authorized person. Therefore, it must contain the correct surname, name and patronymic of each of them, date of birth, series, number, date and place of issue of the passport and information about the place of registration. For foreign citizens, an identity document can be a residence permit, a temporary registration certificate or a passport with a visa. Thanks to this information, the Post employee identifies the identity of the principal and the authorized person, and will be able to issue the parcel without breaking the law. When receiving postal items under such a power of attorney, of course, you need to have the document indicated in it with you.

If the principal is a minor, then his official representatives - parents or guardians - must issue a power of attorney instead.

In addition to personal data, the power of attorney must indicate the date the document was drawn up. Without it, according to the Civil Code of the Russian Federation, the document does not carry any legal force, and a person with it does not have any rights to receive mail instead of the legal recipient. In this case, the presence of the expiration date of the power of attorney is optional. According to the same article of the Civil Code, a document without a specified period is valid for one year.

Also, it should be clear from the document which rights are entrusted to the trustee. It can be absolutely all postal items that arrived within the period specified in the document, or any one type, for example, a registered letter or a parcel. Here you need to indicate the department in which the authorized person will pick up the shipment.

At the end of the power of attorney, there must be the signatures of the people who entered into the contract, and the decryptions - the surname, name and patronymic in full. In this case, the word "certify" must be under the signature of the witness.

This word is the only certification required for this document, it is not necessary to go with it to the notary office and there is no need to stamp it. According to the Civil Code, this document is not included in the list of those that must certainly be created without notarization.

This document can be issued for several persons at once. In this case, it will be possible to transfer different rights to different people, and not all to just one person. In some situations, this may be necessary.

A correctly and fully compiled order is a guarantee that you will be able to receive the parcel for another person and will not get involved in an unpleasant situation at the post office.

Let's say a situation in which you have to receive a package for your friend.

A properly drawn up power of attorney for receipt must contain:

Date of preparation of the document (date of signature).
Personal data of the principal, that is, your friend.
Your personal data.
The rights that your friend and the Post Office number give you.
Document expiration date (optional).
Your and your friend's signatures with full transcripts.
The word "certify" under the signature of the principal.

Receiving a parcel without a power of attorney

Although the law does not provide for permissible cases to receive mailings for another person without an appropriate document, sometimes it is still possible to do this. Most likely to receive mail if you and the recipient are close relatives and your surnames are the same. If you are able to prove that you are a close person to the recipient, some employees may give you the parcel at their own risk.

This, however, is not part of their direct duties and can be punishable, so it is not worth making a fuss and swearing in the department. It is better to calmly issue a power of attorney (which can be done remotely) and receive the shipment in a legal way.

It so happened that I need to change my passport, it will not be ready soon, and an important package (package) will arrive in 3-4 days. So, is it possible to receive this package using an alternative to a passport? for example overseas. passport, birth certificate, student ID, medical certificate?
Or, for example, write a power of attorney to dad, mom or friend, just what you need to indicate in it?

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Added by the moderator:

Sometimes, although not often, situations occur that the recipient of the mail item does not have a passport (lost, restored, is being replaced by expiration date, etc.), and at this time a parcel arrives in his name. Let's see how you can get it without a passport.

The list of identity documents used for the provision of postal services is determined by the Order of the Federal State Unitary Enterprise "Russian Post" dated 03/07/2019 N 98-p "On approval of the Procedure for the receipt and delivery of internal registered mail" (together with the "Procedure for the receipt and delivery of internal registered postal items (edition N 2) "and looks like this:

Spoiler: Identity documents for the provision of postal services:

1.1. Passport of a citizen of the Russian Federation;

1.2. Passport of a citizen of the USSR, sample 1974 (if there are photographs in it upon reaching the established age - 25 and 45 years);

1.3. The main document proving the identity of a citizen of the Russian Federation outside the territory of the Russian Federation (passport), if he has a mark of the internal affairs body of the Russian Federation on leaving for permanent residence in a foreign state or a mark of a diplomatic mission or consular office of the Russian Federation on acceptance for consular registration in connection with permanent residence in the territory of a foreign state;

1.4. A document replacing a citizen's passport issued by an authorized state body:

Military card of a soldier, sailor, sergeant, foreman, warrant officer, midshipman, serviceman's identity card (for persons doing military service), military card of a reserve officer (for reserve officers);

Seaman's ID / Seaman's Passport;

Temporary identity card of a citizen of the Russian Federation (in the form of 2P);

1.5. Birth certificate (for citizens of the Russian Federation under the age of 14);

1.6. Certificate of a member of the Federation Council or a deputy of the State Duma of the Federal Assembly of the Russian Federation;

1.7. Passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen;

1.8. Refugee ID;

1.9. Certificate of consideration of an application for recognition as a refugee on the territory of the Russian Federation, issued by a diplomatic mission, consular office, or an immigration control post, or a territorial body of the migration service;

1.10. Identity documents of a stateless person in the Russian Federation:

Resident card;

Temporary residence permit;

A document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;

Other documents provided for by federal law or recognized in accordance with an international treaty of the Russian Federation as documents proving the identity of a stateless person;

1.11. A certificate of temporary asylum on the territory of the Russian Federation issued to foreign citizens or stateless persons;

1.12. Identity documents (passport, birth certificate of a person under the age of 16) issued to citizens of Ukraine and stateless persons permanently residing in the territories of certain regions of Donetsk and Lugansk regions of Ukraine, by the relevant authorities actually operating in the territories of these regions ( temporarily, for a period until a political settlement of the situation in certain areas of Donetsk and Lugansk regions of Ukraine).

It should be noted here that the passport of a citizen of the Russian Federation is a document proving your identity, only if it contains a mark about leaving for permanent residence in another country. Although formally, postal workers can often issue a parcel upon presentation of this document.

But, recently, the Russian Post introduced a new service that allows you to receive parcels without physically presenting your passport, which is undoubtedly very convenient. To do this, you need to register on the Russian Post website and enter your personal data in the settings of your personal account, including your passport number and phone number. You can also do this at your post office. The postal worker will check your data once and after that the delivery of postal items will be carried out without presenting a passport. You just give the track number of your shipment and the phone number. After that, an SMS with a confirmation code will be sent to your number, which must be reported to the postal operator. Then the postal worker will give you your shipment. The physical presence of a passport with such a receipt is not at all necessary, however, as it will not be necessary to fill out any postal notices.

Remember how the postman Pechkin from the cartoon village of Prostokvashino offered Sharik and Matroskin to deliver a telegram, a poker and an iron? In that cartoon, everything was simple: Pechkin took, handed over no papers to you! We have to figure out how to fill out a notice of the Russian Post (sample), and most importantly - what to do if it was not delivered.

Anyone who receives registered letters or parcels encounters postal notifications. It doesn't matter who the sender was: relatives, bailiffs or an online store, pick up your parcel, valuable cargo or a letter can only be obtained by presenting a passport and a notice of receipt of the shipment.

What does a postal notice (form) look like

Officials have approved a special notification form for the Russian Post. Form f. 22 looks like this:

The front side is drawn up at the department where the letter is delivered. The document can be completed by hand, but most often it is done on a computer. As a rule, it has two "torn" edges. This is due to the fact that not one, but four notifications are printed on one sheet at once. Then the sheet is torn apart and given to the postmen so that they can deliver them to the addressees.

All fields on the front of the form are completely filled in. The date of compilation is indicated in the upper right corner (sometimes it is supplemented with a seal), in the main part you can see the addressee, his address, a short description of the shipment (name, sender, weight, declared value).

The first line is the notification number. The Russian Post puts it on the basis of its data, this is a figure for the personal use of the organization. The track, if assigned at the time of departure, is located slightly higher: in the form of a barcode and an alphanumeric combination.

Pay attention to the rest of the lines. They often make mistakes. Surnames, names, street names - there are errors in all these data, especially if the shipment was processed abroad. Either the employees themselves made a mistake in the mail, or the senders indicated these data incorrectly. In most cases, this does not play a special role. At the post office, they understand that during transcription, controversial issues can arise, therefore, if there is a track, and the citizen came for the parcel, the notification got to the right address.

The last thing to pay attention to on the front side is where and where the letter is stored. This information is contained in a specially highlighted field indicating the working hours and the address of issue.

Notification Russian Post: how to fill

A letter or parcel is received upon presentation of a passport and notification. The reverse side of this document is intended for the recipient to enter passport data, place of registration (registration). Additionally, you must enter the date of receipt and signature. Details of how to fill out a notice of the Russian Post to receive a parcel can be seen in the picture.

Note that by signing the notification, the citizen at the same time consents to the processing of his personal data.

The bottom-most lines are for postal employees. Sometimes, to save time, they fill in these lines at the end of their shift, rather than at the client's. But this is no longer our concern, the package is already in our hands!

What to do if you haven't received a notification

Many have faced the problem that the package is already in place (the track tracking service shows this), but there is no notification. It takes too long to understand the reasons, it is much more important that you can get it without a document from the mail. When you arrive at the post office, you will be given the same form, which must be drawn up in the same way.

Another option is to figure out on your own how to fill out a mail notification for a parcel without waiting for a form from the postman. To do this, you need to go to a separate page of the Russian Post, fill out form 22 and download the document. It is permissible to issue the downloaded pdf file as well, and then print it. Or try to print first and then enter the data. Whichever way you enter the data, remember that you must sign the form yourself.

When downloading under the form, you will find a remark that if they do not want to accept it, you must complain to a specific phone number. Do not lose this information until you receive the package. Sometimes, just the mention of a complaint is a guarantee of good service. Modern postmen do not always manage to be as cultured as their cartoonish counterpart Pechkin.

In order to receive parcels, small packages or letters at the Russian Post, it is no longer necessary to carry a passport with you, fill out notices. Progress does not stand still and now it is enough to take your phone with you. How to activate this service (even without filling out paper forms!) And receive parcels by SMS - in this article.

Registration on the mail site

First you need to register on the Russian Post website. To do this, follow this link - https://www.pochta.ru/support/office-services/sms-registration should be yours!).

Step-by-step registration process

When you click on the "Fill in" link on the welcome page, a window appears asking you to enter your email and password. So far, neither one nor the other need to be done - all this is for those who have gone through all the steps. At the bottom of the form there is a link "Register" - click on it.

2.First of all, you need to enter information about yourself. Do not substitute fictitious data - all of them will require subsequent certification at the Post Office, so that later you can use it without a passport. That is, you will have to bring your passport once. So, in the input fields, leave your personal information, come up with a password. When you enter an address, the system itself will find suitable components (city, street, house number) from its database, so the address should eventually be formatted according to the mail rules. As a rule, there are no difficulties in this.

3. During registration (at its various steps) the system will ask you to confirm the entered mobile phone (it will send an SMS with a code that must be entered in the field) and an e-mail address (it will send a verification letter containing a link to go to it).

4. After all contacts are confirmed, the system offers to supplement information about yourself with passport data. Additionally, she wants to know the TIN and SNILS data (they are not required, but their presence gives the Post an opportunity to offer you additional services, for example, send registered letters, messages about fines, etc.).

5. When the questionnaire is completed, the system will inform you that it already has all the data about you. And in order to receive parcels, parcels, letters and other correspondence without a passport and without filling out notifications, it is enough to come with a document to the post office once for the operator to print the form, verify the passport data and provide the service.

Personal account of the Russian Post

The organization provides its clients with access to the Personal Account, in which it is now possible, for example, without coming to the department to subscribe to periodicals, order the sending of registered letters in electronic form (at the time of this writing, it works, however, only in Moscow and the Moscow region), receive information about money transfers, letters, parcels in your name, call a courier at home and receive many other additional services.

We remind you that in order to receive correspondence at the Post Office without a passport, after filling out the questionnaire, you must go there once with a document so that you are identified and connected to the system.